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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 325 reviews

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  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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77%would recommend to a friend

Customers are saying

Customers appreciate the great protection and sleek design of the Next Case. Many find it lightweight and easy to use, while some mention concerns about the fit and the case's durability over time. A few customers also noted that the price point might be considered high by some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 325 reviews
  • Rated 5 out of 5 stars

    great case, very satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very satisfied with this case, slim and nice case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone and camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size of the phone screen and the features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Lifeproof cases and love the color I purchased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life proof Iphone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and you can here with speakerphone active

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mother loves the clear case for her red iPhone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great case but NUUD is better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color of this case but I don’t think it’s as sturdy as the NUUD

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey Ange,

      Sorry to hear that you're feeling a tad apprehensive towards this NËXT series! While the NËXT does not incorporate the waterproof technology of the NÜÜD, it should still keep your iPhone safe from dirt, snow, and any intense drops. If you have any additional questions on this case, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll be happy to help boost your confidence going forward!

      Cheers,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    OK case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't lass very long before coming Apart... So not pleased

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Dear Pammie,

      Our apologies that this NËXT series is causing a certain amount of displeasure! We're definitely bummed to see that this case started to come apart, and we would love to rectify the situation with a warranty claim. Please don't hesitate to call our LifeProof Lifeguards at 1-888-533-0735, and they'll dive in for the rescue with a replacement case. You'll be back on track to stellar security in no time!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    Doesn’t protect canera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped my phone and the back camera glass shattered

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Dear Momma,

      We're genuinely sorry to hear that your iPhone camera did not survive a tragic incident with that NËXT series! We test the NËXT extensively to ensure that it meets our high standards of protection, but unfortunately, every drop falls prey to a number of different dynamics, some of which are simply beyond our control. Although our warranty is not transferable to the Apple phone itself, we would still love to offer you a brand-new LifeProof in the event that your current case was also compromised during the episode. If this sounds like a viable option, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll gladly set up a claim for you!

      Sincerely,
      LifeProof Customer Service Team Lifeproof

  • Rated 1 out of 5 stars

    Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The seal started coming off very quickly. All the rubber gets soft and starts coming apart. I'll never get a lifeproof again.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Devo,

      We're so sorry to hear that this recent experience caused you to lose some LifeProof confidence! Our friendly representatives would love to remedy this situation with a warranty claim, so please feel welcome to call them at 1-888-533-0735. They'll send you a new NËXT series in no time at all!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Meh...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was ok at first but now it’s slowly falling apart. The rubber gasket around the screen and exterior is peeling away.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Dear Chico,

      Uh oh, sounds like that NËXT series just couldn't take the pressure of protecting your iPhone! We apologize that the case is looking a little worse for wear, but good news - our friendly representatives are ready to replace this under our awesome warranty! Just give them a call at 1-888-533-0735, and they'll set up a claim with ease and haste!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is great because it is a life proof but the color part eventually stretches out and you have to do a warranty replacement.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi NHDZ,

      We appreciate your feedback! We’re sorry that part of your Next case stretched out. This is understandably disappointing but we assure you that this is not typical. If you haven’t done so yet, please do give us a quick call at 1-888-533-0735 and we will get a warranty case lined up so that we can continue to protect your iPhone!

      Happy Holidays,
      LifeProof Customer Service Team Lifeproof

  • Rated 1 out of 5 stars

    Fell Apart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one of these for myself and my wife when we upgraded our phones. Three months later I had to contact Life Proof to get both of them replaced because the rubber bumper started separating from the cases. We have always used their cases for our phones since they came out, but now I have to consider others, big disappointment.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there jacunningham,

      We so apologize that both of your NËXT cases ran into some rubber issues! We're glad to hear that we already sent out replacements, and we're confident that these new cases should give you better luck. If you have any future LifeProof questions, please don't hesitate to call our wonderful representatives at 1-888-533-0735. They're always delighted to assist!

      Regards,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Case didn't last

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rubber around the case ripped 2 weeks into me owning the case. It's life proof it should last longer than that.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey jquinn092,

      Oh no - not a case of the ripped rubber! We're sorry to learn that this happened, and our handy representatives would love to fix things up with a warranty claim. Please don't hesitate to give them a ring at 1-888-533-0735, and they'll get an intact replacement case headed your way in no time!

      Cheers,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Great at first

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks can be deceiving. This case looked amazing and beautiful when I first purchased it. It looked sleek but heavy duty. After only a month the rubber started to stretch and come undone on the case and the rubber around the phone snapped today out of no where. Very disappointed.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Kdavis,

      We apologize that your experience with this NËXT series wasn't quite up to par! It's definitely a bummer that the rubber on that case decided to stretch out, but luckily, our handy representatives actually have a quick fix for this. Please feel welcome to call them at 1-888-533-0735, and they'll be happy to help you get back to epic protection as soon as possible!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Lasted 1 month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The outside edges of the case loosened and lost its elasticity. It is now hanging off of my daughters phone. She took it into Best Buy and they told her to take a picture of the case and send it to LifeProof and they will replace it. Our concern is that it will just do the same thing. I think we will just go back to the trusty Otterbox.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey Bella,

      We're sorry to learn that your daughter's NËXT series started to loosen up while on the job! While we completely appreciate your concern, rest assured that a warranty replacement shouldn't give you any such trouble going forward. Feel free to call our friendly representatives at 1-888-533-0735, and they'll be happy to help set up a quick warranty claim. Your daughter will have a fresh new case on her iPhone before she knows it!

      Sincerely,
      LifeProof Customer Service Team Lifeproof

  • Rated 2 out of 5 stars

    Case fell apart easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had it for about 5 days and it was breaking. I probably wouldn’t get this case at all.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey Spud,

      We're truly sorry to see that this NËXT series started retaining some fatal wounds after only a short time in the line of duty! We certainly understand why this would be disappointing, and our tough representatives would love to get your protection back to peak levels with a warranty claim. Please don't hesitate to call them at 1-888-533-0735, and you'll have a brand-new replacement case headed your way before you know it!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Horrible product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used life proof cases before with no problems but when I bought this one with in a week rubber started coming off edges, clasp broke soon as I put on and every time that I do drop it the edges come apart. I don’t feel it protects my phone at all and looks horrible

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Dear Leslie,

      We're truly sorry to hear that this NËXT series doesn't seem to be up to the task of protecting your iPhone! This is definitely odd, since normally the case hugs its companion device snugly to provide the ultimate security. We certainly understand your hesitation, and we would urge you to call our experienced representatives at 1-888-533-0735. They'll be glad to take a closer look at this and possibly even send you a warranty replacement, if that's what it takes to help boost your confidence back up!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Lifeproof should have been named two week proof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case helped me shattered my first screen ever and I have owned iPhones since the second model ever released. Lucky I had Apple Care on my new 8 plus. The case would not stay closed on the top corner and did not provide the protection that I have gotten in the past from much cheaper cases made by Speek and Apple

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there SamanthaRocks2018,

      We're truly sorry to learn that your iPhone's safety was compromised while under the protection of the NËXT series! While we test our cases extensively to ensure maximum device security, unfortunately, every dangerous situation is subject to many different variables, some of which are beyond our control. Even though our warranty does not extend to the Apple phone itself, we would still very much like to send you a new LifeProof, since it sounds like your current case was somehow jeopardized. Please feel welcome to call our support team at 1-888-533-0735, and they'll set this up for you right away!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects but pops screen protector off, annoying to unplug the bottom to charge

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey Zach,

      Sorry to hear that this NËXT case isn't getting along super well with your screen protector! Unfortunately, here at LifeProof we are unable to test our products with third-party accessories, so we can only guarantee 100% compatibility with our Alpha Glass screen protector. If you have any additional questions on this, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll be thrilled to help out!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this case for the wife in May. ByJune, the interseal gasket was pulling apart. Now, mid-July and the rubber bumper is falling apart and peeling in the corners. High expections for $75 case but got nothing but disappointment. I would not proceed to buy one , if you haven’t done so.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Sunshine,

      Sorry to hear that it's not always sunny with this NËXT series! Our friendly representatives would love to get your wife back on track to solid device protection, so please don't hesitate to call them at 1-888-533-0735. They'll start up a warranty claim so that we can send out a sleek new replacement case as soon as possible!

      Cheers,
      LifeProof Customer Service Team lifeproof

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