Customer Ratings & Reviews
- Model:
- 77-57197
- SKU:
- 6027829
Rating by feature
- Value
Rating 3.5 out of 5 stars
- Quality
Rating 3.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the great protection and sleek design of the Next Case. Many find it lightweight and easy to use, while some mention concerns about the fit and the case's durability over time. A few customers also noted that the price point might be considered high by some.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Waterproof
Don’t waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had their product for a little over a year now, now because I was outside in the snow all day I can hear any Volume from my phone and it was A little wet even threw the life proof case. I will never buy another one
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Life1993, We're sorry to hear this had happened after spending some time in the snow. The NËXT Series is our dirtproof, dropproof, and snowproof case. If snow gets on the product we recommend cleaning it off before moving into a warmer environment, as it may melt and seep through the LifeProof. We're unable to extend our product warranty to the iPhone, but if you give us a call at 1-888-533-0735, we'd be more than happy to look into some case replacement options. Sincerely, LifeProof Customer Service Team
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Much like other reviewers, the rubber started peeling off. This was within a week of purchase. I have had life proof products before, this is the first time I’ve been so disappointed. For 80 bucks, I expected better. Drop protection is great though. But having to keep the rubber on by constantly crazy gluing it...unacceptable.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi tonystbird,
Sorry to hear that you're feeling so disappointed by your most recent LifeProof experience! It would definitely be a bummer to see the rubber on the NËXT peel away, but not to worry - our awesome representative know how to fix things up. Just give them a call at 1-888-533-0735, and they'll get you back on track to stellar security before you know it!
Sincerely,
LifeProof Customer Service Team
Do Not Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just dropped my XS Max 2 1/2 feet. The back of the phone cracked but the LifeProof stayed in tact. Thanks for nothing LifeProof. You wasted my $80. I may as well have gone without a case. Buy an Otterbox instead.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Greg,
We're genuinely sorry to learn that your iPhone received a catastrophic crack while under the vigilant security of the NËXT series. Truly every effort is put forth in our testing and engineering processes to ensure that the NËXT meets our high standards of protection, but unfortunately, every drop or fall is subject to a number of dynamics and angles, some of which are simply beyond our control. In the end, we simply cannot guarantee that absolutely all exposure to risk is eliminated through the use of our products.
While our warranty does not extend to the Apple device itself, we would still very much like to set you up with a brand-new LifeProof in the event that your current one was also somehow compromised during the incident. If this sounds like an option that you might be interested in, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll be glad to set this up for you.
Sincerely,
LifeProof Customer Service Team
Decent protection, crappy build.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within two months of having the case, it is already scratched on every side with chunks of the rubber sides either sliced, gone, or coming unglued. If you want a case that looks like crap after a month than chose this one.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Hogan,
We're sorry to hear that this NËXT series is looking a little beat up after some time on the job! We like our cases to stay tough and secure for as long as possible, and our friendly representatives would love to get your protection back to superior status as quickly as possible with a warranty claim. Please feel free to give them a ring at 1-888-533-0735, and they'll send you a resistant new replacement - stat!
Best,
LifeProof Customer Service Team
I would give zero if I could...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid over $50 for this phone case. The first time the phone was dropped it broke the phone 2 ft off the ground. Horrible product. Customer service will not repair the phone.
No, I would not recommend this to a friend