Customer Ratings & Reviews
- Model:
- 77-60166
- SKU:
- 6283703
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the NËXT Case for Apple® iPhone® XS Max for its excellent protection and lightweight design. Many appreciate the case's ease of use, perfect fit, and sleek appearance, while some find the lack of a built-in screen protector and potential for scratches to be drawbacks. The price point was also mentioned as a potential concern by some users.
This summary was generated by AI based on customer reviews.
works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.have had short time; will be able to give better review later.
I would recommend this to a friendGreat case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bestttttttttttttttttttttttttttttttttttttttt case ever
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great would highly recommend. Works flawlessly. :)
I would recommend this to a friendGreat case but flaws
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is great, but my phone did break inside the case. But I will say considering how my phone was dropped, I don’t entirely blame the case. It’s fell many times and was okay. “Dropped off balcony”
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Mike,
We are genuinely sorry to hear your phone took a fall and came out damaged under the Symmetry's watch. We preform extensive tests on our Symmetry cases to ensure it will meet our high standards of protection. However, each drop is subject to many variables we cannot predict. Although we cannot extend our warranty to your phone, we would be more than happy to get you a brand-new case. Please don't hesitate to ping us at our LifeProof website and we'll gladly set that up for you.
Sincerely,
LifeProof Customer Service Team
It’s okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always been life proof customer! Bought this case for color and price. Only issue is how to access the charging port. I see that piece breaking off in the future.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry that you don't have faith in that port door cover! If anything does happen to it, we have a stellar warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-888-533-0735, and we can easily get you helped out.
Best,
LifeProof Customer Service Team
Bulky for Small Hands
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no complaint about the quality, however, if you have smaller sized hands, the extra width added to the XR max makes it hard to hold securely. I returned it due to this issue.
I would recommend this to a friendBetter... then nothing...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for a gift, because the full cover LifeProof case wasn’t out yet. It was ok... but, I just never felt the phone was truly protected.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi TexasRotor,
We're bummed to hear the NËXT case doesn't leave you with a sense or protection. The front piece has a raised lip to aid in drop protection, as well as provide safety with your touchscreen. The inner molding will keep dust, dirt, and debris from getting inside of your device. Please feel free to give us a call at 1-888-533-0735 and we'll be glad to answer any further LifeProof questions.
Happy Holidays,
LifeProof Customer Service Team
Pretty phone case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a screen protector it won’t work woth the case. The case has a big lip that covers the front screen so it kept pushing up against the screen protector
I would recommend this to a friendIts ok
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soon as you put you phine in, you love it. However, overtime it starts to yellow and really show wear. Wouldnt recommend for construction workers.
No, I would not recommend this to a friendIsn’t the best fit for this phone.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to plug in to charge with this cover. Also trying to turn Silent Mode off and on is difficult because the cover isn’t made right.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about the frustration with your NËXT case! We'll be sure to get your feedback about the charge port cover passed up the ladder to our design team. As for the mute switch, we suggest putting that case on and trying the mute switch a few times before installing the back of the case. This helps to ensure the switch is properly aligned with the case. If that doesn't help, please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/support
Best,
LifeProof Customer Service Team
Just another life proof case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case was not as fancy/new as I thought it would be. It makes my phone even bulkier I like other reviews say.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear AnalisaMonalisa,
We apologize that you're feeling slightly disappointed by this NËXT series! Although we do our best to streamline our case designs as much as possible, in the end we like to keep some protective layers around to ensure maximum security for your device. Going forward, we're confident that this case should keep your iPhone safe and sound for a long time to come! If you have any other questions, don't hesitate to call our wonderful representatives at 1-888-533-0735, and they'll be happy to chat!
Best,
LifeProof Customer Service Team
Good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is really nice case . It’s just makes the phone bigger then what needs to be.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey, Joe1!
We're happy that you're liking your case! While that case does add a bit of bulk to the device, It's definitely worth it! If there are any other things keeping this from being a 5-star experience, please give us a ring at 1-888-533-0735, and we can get you helped out.
Best,
LifeProof Customer Service Team
Basic case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cell phone fits and installs easily. The black strip around the outside is ugly.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that you're not a fan of the look of your NËXT case. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you do run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/support
Best,
LifeProof Customer Service Team
- Pros mentioned:Protection
Save your $$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice case for protection (I think) didn't leave it on the phone more than 10 minutes. I really wanted a clear case to show off the great design of the iPhone. This case shows every fingerprint and just makes it look awful. So either deal with the prints, wear gloves or throw it out
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there ibcenu,
We apologize that this NËXT series seems to be showing off your fingerprints a little too much! We typically recommend using a trusty microfiber cloth to wipe away any smudges that might naturally collect on the clear case exterior. If you have any additional questions or comments, please feel welcome to call our wonderful representatives at 1-888-533-0735, and they'll be happy to chat!
Best,
LifeProof Customer Service TEam
Was sold a used case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered online and picked up in store. When I took the package out of the bag I noticed it was damaged and looked unappealing. I then pulled the case out of the package at home a day later and noticed the case had already been used. I did not have the time to drive 30 mins back to the store to make a complaint so looks like I’m left with a used case that I thought I was buying brand new.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi!
We're sorry to hear about the damage to your new NËXT case. We definitely don't want you to drive all the way back to get that damaged case situation resolved. The good news is, we have a great warranty, so we're more than happy to get you helped out. Give us a ring at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
- Pros mentioned:Protection
Great item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great added protection but do still need a glass cover for the screen.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Mario,
While it's awesome to hear that you're loving the solid security provided by the NËXT series, we apologize that you're feeling disappointed by the lack of integrated screen protection. That particular case incorporates our screenless design, which offers a direct interaction with the curved display. If you're looking for a little additional coverage upfront, we would suggest taking a peek at our FRĒ series, which does include a built-in screen protector. Please feel free to check it out via the link below, and call our friendly representatives at 1-888-533-0735 with any further questions!
https://www.bestbuy.com/site/lifeproof-fre-case-for-apple-iphone-xs-max-asphalt/6283680.p?skuId=6283680
Best,
LifeProof Customer Service Team
There are better products out there
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although this case has survived a few years, Life Proof quality has degraded since Otterbox bought them. Soon after my purchase, the shock bumper began to tear. To this day, I have no shock protection, but I do still have scratch protection.
No, I would not recommend this to a friend- Cons mentioned:Screen protector
DO NOT BUY THIS CASE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the first time I dropped it it shattered my screen
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Chesely,
We're so sorry your iPhone suffered from such damage to its touchscreen under the watch of this NËXT case. Although your recent experience may lead you to lead otherwise, we take every measure to limit the potential for such disheartening outcomes. However, every drop is subject to a multitude of variables, many beyond our control. Unfortunately, we cannot guarantee all exposure to risk is eliminated with the use of our cases.
Although we cannot extend our warranty to your Apple device, we would love to send you a brand-new case so you can have a fresh start once your display is repaired. Please feel free to give us a call at 1-888-533-0735, and we'll set that up with grace and haste.
Best,
lpcst
Cheaper quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as other life proof cases I’ve brought
No, I would not recommend this to a friendHorrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible , The same day I got my phone Case I put it on And I dropped it and the whole back cracked and I had another case and that never happened
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there.
We're sorry to hear about the damage to your device while it was in your NËXT case. Our cases are tough, but there are still come variable that can't be predicted. Though we can't replace the device, we're more than happy to get you a new LifeProof case. Please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/support
Best,
LifeProof Customer Service Team