Customer Ratings & Reviews
- Model:
- 77-65474
- SKU:
- 6422437
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the exceptional protection and high-quality feel of the NËXT Series Carrying Case. Many appreciate its ease of use and sleek design, while some find the size and price to be drawbacks. A recurring concern involves compatibility with the mute button and wireless charging.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Size
Mew phone user
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Might have been OK but too small for phone indicated. Wouldn't close.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that your NËXT case isn't fitting properly! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Bulk
Dont do it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too bulky. I will be returning this to the store today.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that you weren't a fan of your NËXT case! We appreciate your feedback about the size of your case, and we'll be sure to get your thoughts passed along to our design team. We're sorry to hear that you're choosing to return your LifeProof, but we hope you give us another chance in the future.
Best,
LifeProof Customer Service Team
- Cons mentioned:Bulk
Not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case was To bulky for me. I Returned the purchase.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that your NËXT case wasn't what you were looking for! We appreciate your feedback about the size of your case, and we'll be sure to pass your thoughts up the ladder to our engineers. We're bummed to hear that you ended up returning your case, but we hope you choose to give us another shot in the future!
Best,
LifeProof Customer Service Team
- Cons mentioned:Mute button
iPhone case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bottom left does close right . Buttons are super ruff
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Roberto,
That definitely doesn't sound normal for one of our cases! We're sorry to hear that's the experience you're having with your LifeProof, but we'd be glad to work on changing that. Go ahead and reach out to our CS team through the following link and we'll help get your hands on replacement: bit.ly/LPContactUs
All our best,
LifeProof Customer Service Team
Used
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave me a used case, has two scratches on the back and it was dirty in the creases.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey, Kayla!
We're sorry to hear that your NËXT case arrived in less-than-new condition! That's certainly unusual. The good news is, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement case. Please reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Busted the day I bought it. The switch for silencing broke right off!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Yikes. Talk about struggling at the start! We're sorry things went sideways in such a hurry with your new LifeProof NËXT in terms of that busted ringer control, but definitely touch base online or at 1-888-533-0735 and we'll be glad to help get things back on track with a brand-new warranty replacement!
https://www.lifeproof.com/en-us/warranty-claim
Best,
LifeProof Customer Service Team
Phone case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a very flimsy. I did not feel it was very protective.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey, John!
We're sorry to hear that you're not feeling confident with your NËXT case! Rest assured, our engineers have sent this case design through an extensive series of tests to ensure it will provide your phone with the drop protection LifeProof is known for. If you run into any issues with your case, we have a stellar warranty, so we'd be more than happy to get your case replaced here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Okay case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay phone case. Nothing special. No screen protector
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Mike!
We're sorry to hear that your NËXT case didn't exceed your expectations! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. If you run into any issues with your case, we have a great warranty, so please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Case missing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received the inner case only ! Hard shell missing! Now I have to deal with going to a store to return . Another hassle for a small purchase.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your disappointment with your recent purchase! It's odd to hear that you're having these issues, because while the NËXT case is two parts, it's a front and back, so you shouldn't have only an inside of the case. We would recommend reaching out to Best Buy customer service to see if the correct case was sent. If they aren't able to get you helped out, give us a call at 1-888-533-0735, and we can look into this for you.
Best,
LifeProof Customer Service Team
Don’t buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse case from lifeproof. I dropped my phone ( it wasn’t even a big drop) the entire back of my brand new iPhone 12 Pro Max shattered. Just wow. Don’t buy it.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Isabel,
We're so sorry your iPhone suffered from such damage to its back under the watch of this NËXT case. We put forth every effort to avoid such disheartening outcomes, but every drop is subject to a multitude of variables, many out of our control. Unfortunately, we can't guarantee all exposure to risk is eliminated with the use of our cases.
While we can't help with any repairs to your Apple device, we would be more than happy to help you with a case warranty replacement if needed. Please feel free to touch base through our OtterBox website, and we'd love to chat.
Best,
lpcst
Bad button design
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The silent switch button on this case is a twist and really doesn’t contact the silent button on the iphone, very poor design for the price of a lifeproof case.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey, John!
We're sorry to hear about your frustration with your NËXT case! We appreciate your feedback about the mute dial on your case, and we'll be sure to let our engineers know about your experience. When you're installing your case, we recommend only putting on one half of the case, being sure to turn that dial a few times to ensure the switch is properly seated. If that doesn't help, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Horrible buttons.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible volume buttons. Deal breaker. Power button is bad too but the volume buttons are epically bad. Worst I have ever felt. Case is also quite wide.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your frustration with your NËXT case! It's certainly odd to hear that you're having trouble with the buttons on your case, and we'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement LifeProof. Please don't hesitate to reach out to our Customer Service Team through the link below.
Contact us: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
LifeProof
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to go buy a different case because my buttons were either not working or very hard to use with this case
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Coralie,
We're very sorry to hear you've had some struggles with the buttons on your new LifeProof. We'd suggest starting with reseating your phone in the case to ensure everything is lined up properly. If that doesn't seem to solve your case woes, please message our CS team at bit.ly/LPContactUs and we'll take a deeper dive into this, and get you a replacement if needed!
Poor design DONT wast ur $ and ph
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic junk Does not support your phone will not protect your phone nothing but plastic when the phone dropped this case there’s no protection
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your disappointment with your NËXT case! Rest assured, that case design has been through extensive testing to ensure it will hold up to the abuses of your daily life. In the meantime, if you run into any issues with your case, we have a great warranty, so we're happy to help! Simply reach out to us here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we are returning this the side button does not work and it is not easy to get on and off
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your troubles with your NËXT case! We appreciate your feedback about the buttons on your case, and we'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-888-533-0735, and we can get you helped out.
Best,
LifeProof Customer Service Team
Junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk definitely not worth the price Buttons don’t match up very well Save your money don’t buy
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your disappointment with your NËXT case! It's certainly odd to hear that your buttons aren't properly aligning. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it at first but the switch to make my phone silent or on ring stopped working.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that the mute switch on your NËXT case has stopped functioning! That is certainly unusual, and we'll be sure to let our design team know about your experience. We'd recommend first removing your case and reinstalling it to see if the switch was simply misaligned. If that doesn't help, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team
Stupid design
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This will not allow you to turn up or down the volume. Will be returning it.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your troubles with your NËXT case! We appreciate your feedback about the buttons and discoloration, and we'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-888-533-0735, and we can get you helped out.
Best,
LifeProof Customer Service Team
- Pros mentioned:Protection
“Life Proof” case for iPhone 12 Pro Max (purple)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second “LifeProof” case. Great protection for my iPhone! Would definitely recommend.
I would recommend this to a friend Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately when the product came today I realized that I was missing a piece for me install the phone properly and it doesn’t look new at all . Im annoyed but I still want the case so I guess I’ll just reorder another one hope it’s new instead.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Nicole!
We're sorry to hear that your NËXT case was delivered in less-than-new condition! We appreciate your feedback, and we'll be sure pass this up the ladder. If your case didn't come with a case key, you can also use a coin by fitting it into the gap in the bottom corner of the case and giving it a twist! If your new case has any other issues, feel free to call us at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team