Customer Ratings & Reviews
- Model:
- 77-65428
- SKU:
- 6422435
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the NËXT Series case's protective qualities and its slim design that doesn't add unnecessary bulk. Many appreciate the case's high quality, ease of use, and how well it fits the iPhone 12 and 12 Pro. While some find the price point to be a drawback, the positive feedback on protection and design is prominent.
This summary was generated by AI based on customer reviews.
No MagSafe support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NOT MAGSAFE COMPATIBLE, DO NOT GET IF YOU HAVE MAGSAFE
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Monge,
We're so sorry you're running into some trouble with your NËXT case. This is strange to hear because this case was tested to be compatible with MagSafe. We'd like to learn more about your situation so we can figure out the best way to help. Please feel free to give us a call at 1 (888) 533-0735 and we'd be happy to chat.
Best,
lpcst
Don’t waste money. Buy otter box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thinking lifeproof the case would be great well nope. It does not protect camera lens. And keeps in snapping. Will be returning.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi EaglesFan,
We're sorry to hear your expectations weren't met with your recent LifeProof purchase! While NËXT doesn't include a cover over the camera lens, it is still designed to help protect all parts of the device inside. If your case is damaged, however, we'd be more than happy to help get you a new case through our website! Just reach out to our support team here: bit.ly/LPContactUs
Happy holidays,
LifeProof Customer Service Team
Don’t buy, save your money and frustrations
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good case, it seems this isn’t a true fit to the phone. Have to constantly remove the case to go from silent to ring which defeats the purpose of the case. Will have to return this item and hope to find one that is made to fit the iPhone 12 pro. Any suggestions??
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that you're having trouble with the mute rocker on your NËXT case! That's certainly unusual. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good case. Sometimes feels like the two pieces do not snap together perfectly
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're glad to hear that you're liking your NËXT case for the most part! It's odd to hear that your case isn't snapping together. The good news is, we have a great warranty, so we're more than happy to look into your replacement case options. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Look Elsewhere
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Interesting but not worth the money. Hard plastic and some protection by adding bulk. I cannot recommend this case.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your disappointment with your FRĒ case! We appreciate your feedback about the size of your case, and we'll be sure to get it passed up the ladder to our design team. Rest assured, that case has been through extensive design testing to ensure it will hold up to the rigors of your everyday life and provide the protection LifeProof is known for. Additionally, that case is backed by our stellar warranty, so if anything happens to that case, please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Wrong item for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not exactly what I needed. It really didn't fit my iPhone
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there, Jonas!
We're sorry to hear that your NËXT case isn't fitting properly! That's certainly unusual. The good news is, we have a helpful Customer Service Team, so we'd be more than happy to look into your replacement case options. Feel free to reach out to us here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Phone cover
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case does not want to stay on. One corner keeps popping out
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that your NËXT case isn't staying securely on your device! That's certainly unusual, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a ring at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team
Buyer beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons were so stiff I had to use both hands to use the volume up or power buttons. I ended up returning it for a different case. It’s nothing like the life proof case i had on my iPhone XS Max.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Vanessa,
We're sorry to hear the buttons on your new LifeProof were so stiff. Oftentimes, those buttons will ease up with a little time and use. If you were still having issues with the product after a while, our team would have been more than happy to help with a new one. We're unable to repair or replace products that have been returned though. Feel free to call us at 1-888-533-0735, if we can help with anything else!
Kindly,
LifeProof Customer Service Team
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I owned this case for only a month, and the one time I dropped my phone, the case popped off. This went right back to the store. Quality has certainly gone down.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .We're sorry to hear about the troubles you've has with your NËXT case! It's odd to hear that your case popped off when you dropped it, and we'll be sure to let our design team know about your experience. We'd definitely be more than happy to get you taken care of with a warranty replacement, so call us at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team
broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case looks beautiful on the phone but the buttons are so hard to press. the lock Botton just broke. not even a month having on my phone.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about the damage to your NËXT case! It's odd to hear that the button broke on your case, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so we'd be more than happy to get you a replacement case. Feel free to call us at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
Owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can’t take a photo with the case on. I am taking it back for refund.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Deborah!
We're sorry to hear that you're having troubles taking a photo in your NËXT case! That's certainly unusual, and we'll be sure to get your feedback passed along to our design team. If you still have that case with you, we also have a great warranty, so we'd be happy to get you helped out. Give us a ring at 1-888-533-0735, and we'll get you taken care of.
Best,
LifeProof Customer Service Team
Avoid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case comes apart. Scratches easy. Not worth the money
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about the troubles you're having with your NËXT case! This is not the experience we expect from our cases, and we'll be sure to let our design team know about this. In the meantime, we have a great warranty, so feel free to call us at 1-888-533-0735, so we can get your claim started.
Best,
LifeProof Customer Service Team
Don’t get.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it as soon as we took it out of the box. Poorly designed. Don’t waste you money.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .What all was going on with the LifeProof NËXT that had you feeling so down on the case? If you're still in the market, we do have several other case models, so perhaps one of those would be more to your liking. Please feel welcome to give us a ring at 1-888-533-0735 if we can be of any assistance in your quest for the best case for your needs and taste and we'll always be happy to chat!
Best,
LifeProof Customer Service Team
Never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok case. Just to hard to adjust buttons or get to charging port. It’s a hassle.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your troubles with your NËXT case! We appreciate your feedback about the buttons and port cover, and we'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-888-533-0735, and we can get you helped out.
Best,
LifeProof Customer Service Team
Phone case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t work on an iPhone 12 Pro. Buttons won’t align.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that you're having trouble with the buttons on your NËXT case! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Feel free to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
- Pros mentioned:Protection
Saved my phone many times!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is amazing. I'm clumsy and drop my phone at least once a day. No damage to either case or phone. Once, the phone fell off a 2nd floor balcony onto concrete face down. I was afraid to look but there was no damage. I did buy a 2nd case to replace the original one after so many drops and the 2nd one is just as great.
I would recommend this to a friend - Pros mentioned:Protection
Lifeproof iPhone 12 case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Luv the ability to hear well. Luv the look.luv the protection.
I would recommend this to a friend