Customer Ratings & Reviews

We needed a phone with no internet access. This phone works great for talk and text!

Easy to use and a lot of features..................

Great phone for the price and also has amazing features

Yes, Very basic but the large keys make it user friendly for seniors with restricted eyesight.

Very easy to use my mother is 80 years old and been trying to use many cell phones however she can use this one with ease without any help or problems

Works well for a starting phone for an elderly person that is just starting with a phone.

large buttons make it easier to use, easy to recharge

Texting very difficult other features ok best buy helpful with purchase

THE PHONE IS EASIER TO USE AND THE CUSTOMER SERVICE GROUP ANSWERS ANY QUESTIONS I HAVE WHILE LEARNING IT. i AM 94 YEARS OLD AND DISABLED AND SOOOOO GLAD TO HAVE THE LIVELY GROUP AND THE PHONE IN MY WORLD NOW.

Works fairly easily especially if you have used a flip phone in the past. Does require more button pushing than a smart phone. If you don’t know how to use a smart phone then this flip phone will work nicely.

I prefer the simpler phone and this works great for me. Easy to see and very easy to have your numbers transferred over to the new phone.

I bought this for my mother. She really enjoys all the features and its easy to use.

A good phone for seniors. It doesn't have all the bells & whistles, so if that is overwhelming this is just something that will work to talk with those important to you.

Senior-friendly and pretty easy to use. Service also was easy to sign up for using their website

Good phone. Easy to use. Works well. I like it.

This would be a great phone for Seniors or anyone wanting a simple phone BUT its missing one key feature. The Lively flip, the newest model as of today with the light gray keyboard Dec. 2020, does NOT have speed dial. My senior is legally blind and i usually program my number where all they should have to do is press and hold #5 or #5 and send because the #5 has a raised dot and easy to find. with this phone now it is a five step process just to make a call, Very confusing. Also the the Flashlight and magnifier do not work together and are also hard to navigate to. the flashlight should have a dedicated button. Otherwise the phone is a good size ,Display is good and the keyboard is much better then the previous black keyboard. The ringer and volume could be louder. As much as i wanna like this phone i can Not recommend the lively flip at this time because of the missing one key feature, No Speed Dial. Be careful, the ads tend to hype this phone to be more than what it is.

I am writing to express my extreme dissatisfaction and outrage regarding the billing practices of Lively (formerly GreatCall). Three years ago, I purchased a Jitterbug phone for my mother, who, due to significant health issues, was residing in a rehabilitation facility. The purpose of this phone was to provide her with a simple means of communication. Unfortunately, due to her health condition, she was unable to use the phone. I called and believed that the phone had been canceled. Despite this, I recently received a bill from Lively demanding payment, after two years of nonservice, during which the phone was not used. They continued to charge her, until I made changes to her bank account. Then they sent me a bill demanding payment. I contacted your customer service department to explain the situation and rectify what is clearly a gross error. I was appalled to be told that it is not Lively's "job to police accounts." This response is unacceptable. It demonstrates a complete disregard for your customers, particularly vulnerable elderly individuals who rely on your services. I find it deeply disturbing that your company would continue to bill a customer for two years without any usage, effectively exploiting their circumstances. It is particularly egregious that you are willing to actively monitor accounts for overages, presumably to maximize profit, but refuse to acknowledge or address accounts with zero usage. How many other elderly customers have been similarly victimized? How many have had their limited income unjustly taken by your company? the following: * Immediate cancellation of any outstanding charges * A full refund of all payments made over the past two years. * A formal apology for the distress and financial burden caused by your company's negligence. * A review of your billing practices to prevent similar situations from occurring in the future. I am disgusted by Lively's lack of empathy and predatory behavior towards vulnerable customers. I expect a prompt and satisfactory resolution to this matter. Failure to address this issue will result in further action, including filing complaints with consumer protection agencies and sharing my experience with relevant media outlets.

I love this simple phone. My parents who are not tech savvy can use it with ease. And the emergency button on the phone!!! Excellent!!

Very happy with this phone except it came with a recently used phone number and my husband is still getting texts and calls from people looking for the previous user. Seems like they could have used a longer retired number.

This is a phone my husband uses . It is simple to use and lets him keep in toch with family..