Customer Ratings & Reviews

It took some time to actually activate the phone for my 94 YO mom, primarily due to my work schedule, but it was fairly easy once I had the time. It took another 45 minutes over 3 phone calls and some 'net time to successfully migrate the Verizon phone #, but the customer service reps were all very patient & knowledgeable, and successfully navigated all the hurdles to complete the switch. My Mom is still learning how to use it, but she finally has a cell phone she will use as it has clear sound, buttons her weak arthritic fingers can actually push, and a easy flip opening. (She could barely get her old phone open.) We haven't gotten into the emergency app yet, but are looking forward to that extra level of peace of mind as she still lives alone in her own home.

Phone has been good for my 85 year old mother. However, the volume button being on the side of the phone where it is held during calls is a terrible design flaw. Very often while my Mom is talking, she inadvertently presses the volume button and turns it down to silent. She doesn’t know it is on Siena and then when I call and can’t get an answer, there is a panic on why she is not answering and requires someone to go to her house to turn the volume back up. Other than that, it has served her well. But this is an ongoing daily/weekly problem.

I purchased this phone for my mother who is 89 years old. It was to replace her previous Great Call phone which was damaged. This phone is easy for her to use and the large buttons are easy for her to see and the price makes the phone affordable. The gentleman I spoke to at the Great Call service center was very helpful in setting up the new phone. Overall, it was a good experience.

This was an EXCELLENT choice for my father who is in a nursing home. We were able to easily program speed dial buttons so he doesn't need to enter 10 digits. It fits nicely in a pocket so he can take it with him to meals and activities.

Works well. Staff helped to make it an easy purchase.

I purchased this phone for my 82 year old sister who lives in a nursing home. The store clerk set it up for me and then I entered the phone numbers. The only issue we have had is a user error. My sister has accidently placed it on silence three times and once erased all of the phone numbers. These issues are not issues with the phone but with the user. Lively has been great to work with. I have an account set up. They even allowed me to pay a year in advance so I didn't have to worry about the monthly bill. It is a great phone for someone who is older. It is easy to use, easy to charge and easy to program numbers.

Purchased this for my 97 year old mother who had increasingly had difficulty in using her smart phone. She had been so frustrated in trying to call family members and receiving calls from them with little success. This phone has changed all of that!! She now places and receives calls with no difficulty, and is truly enjoying phone communication.

It's an easy to use flip phone. I didn't want a smart phone or be forced to buy a data plan. This phone is exactly what I needed as all I do is make phone calls on it. The numbers and keys are in larger print so that's an added bonus.

This is the perfect phone for me. I love the red color. My favorite color. I am not very "tech" I just want a simple phone to talk on. I am so pleased the phone comes with an instruction book and people to call if help is needed. The woman in charge in the Best Buy store is very knowledgeable and helped me a lot. The monthly price is amazing. I am so very pleased!

We have one of these for my father and it's a good basic flip phone with very easy to use features IF your senior relative is willing to work with it. I like the fact that the pocket dial is not as common as you have to press OK to dial etc. The commands should be easier but if the user is still not keen on learning how to use it and hearing impaired you may find it not as easy as you think. I would recommend it for users who know how to use a flip phone and just want it for urgent matters.

I bought this for my mother who had a smartphone but was a bit complicated as she is from the type writer generation and she loves it. Plus has an emergency button

Excellent for seniors who can’t see well and very easy to use

Good phone for seniors with vision or hearing problems. Fairly easy to setup. Otherwise, Lively offers great help.

Great phone. This is for a senior family member. The phone is fairly easy for them to use (age 82). Large display. Has speaker phone option. Clear and loud audio/ring settings. The Urgent Response button in itself is fantastic and very well worth it. Highly recommend

I purchased this phone for my senior father. He was using a semi-smart phone with a touch screen that was a real pain for him. I considered getting a new fully smart phone for him, but then I saw this phone and a great Black Friday deal at Best Buy. Considering everything he really needs in a phone (calling people, basically), this one seemed perfect, and indeed it has been. I set the phone up for my father, which was easy to do with Lively, and they have a great $20 a month plan with unlimited call and text. Then I added some contacts for him. I didn't sign up for the health alerts because he already has another plan, but it's a great option. That was really all I needed to do to get this into a shape that will be useful for him. It's nice that the phone also does texts, takes photos, has a flashlight, etc., but he probably won't use those features. It's just large enough for him to see and push the buttons, but small enough to fit in his shirt pocket. So, overall, I highly recommend this for an older person looking for a straightforward cell phone.

We have tried other phones with no success. But with the Jitterbug, it is the perfect phone for my 7) year old husband who is not fond of technology. This phone came with an instruction guide, big buttons, big letters and numbers so he can see them. It’s great!!

I bought this for my husband as an easy to use flip phone since he won't learn to use a smart phone. He learned to use it when someone programmed most used phone numbers, but still doesn't use it.

Nice large buttons and display. Helpful customer service at Lively.

I bought this for my 90 year old Father and it was perfect. It's simple, easy to use, large, very loud (Which I needed as his hearing aids aren't always in), and best of all he seems to be able to use it fairly well compared to other phones.

I like this Lively Jitterbug flip2 cellphone. It's mostly easy to use and has features I need and does not have features I don't need in a cellphone, like internet access. The one feature I would wish was improved is the 8 mb camera, which could very much use an anti-shake mechanism that point-and-shoots have, and increased resolution, which would be valued by me. I'd also like the flash to be able to be turned off, but maybe I haven't yet figured how to do that.