Customer Ratings & Reviews

Easy to set-up and to use. Purchased for my older brother with sight issues and it is perfect for him.

I am writing to express my extreme dissatisfaction and outrage regarding the billing practices of Lively (formerly GreatCall). Three years ago, I purchased a Jitterbug phone for my mother, who, due to significant health issues, was residing in a rehabilitation facility. The purpose of this phone was to provide her with a simple means of communication. Unfortunately, due to her health condition, she was unable to use the phone. I called and believed that the phone had been canceled. Despite this, I recently received a bill from Lively demanding payment, after two years of nonservice, during which the phone was not used. They continued to charge her, until I made changes to her bank account. Then they sent me a bill demanding payment. I contacted your customer service department to explain the situation and rectify what is clearly a gross error. I was appalled to be told that it is not Lively's "job to police accounts." This response is unacceptable. It demonstrates a complete disregard for your customers, particularly vulnerable elderly individuals who rely on your services. I find it deeply disturbing that your company would continue to bill a customer for two years without any usage, effectively exploiting their circumstances. It is particularly egregious that you are willing to actively monitor accounts for overages, presumably to maximize profit, but refuse to acknowledge or address accounts with zero usage. How many other elderly customers have been similarly victimized? How many have had their limited income unjustly taken by your company? the following: * Immediate cancellation of any outstanding charges * A full refund of all payments made over the past two years. * A formal apology for the distress and financial burden caused by your company's negligence. * A review of your billing practices to prevent similar situations from occurring in the future. I am disgusted by Lively's lack of empathy and predatory behavior towards vulnerable customers. I expect a prompt and satisfactory resolution to this matter. Failure to address this issue will result in further action, including filing complaints with consumer protection agencies and sharing my experience with relevant media outlets.

Works fairly easily especially if you have used a flip phone in the past. Does require more button pushing than a smart phone. If you don’t know how to use a smart phone then this flip phone will work nicely.

This is a phone my husband uses . It is simple to use and lets him keep in toch with family..

Good phone. Easy to use. Works well. I like it.

I prefer the simpler phone and this works great for me. Easy to see and very easy to have your numbers transferred over to the new phone.

we bought this for my mother-in-law and it is very easy for her to operate.

This phone fits easily in a pocket or in the cupholder of a walker. The volume can be turned up to be loud enough so my hard-of-hearing mom can hear it if she's left it in another room. So far it's been very easy for her to use.

This phone is very helpful for elderly and easy to use.

My dad loved this phone. It’s easy for him to use.

My mother is in Assisted Living and needed a phone that was easy to deal with. I bought two of the Jitterbug 2 flip phones about 6 months ago. One phone lasted about 4 months and then started acting weird, like it appeared to be getting stuck, but really it was being extremely slow when moving the cursor. Restarting the phone didn’t help. By that point my mom could not dial out and I could still call in so I left it. The other phone is still working, but I’m not impressed with the overall quality or flexibility of programming the phone to make it easier for my mom to operate.

Super easy to use and set up. Had to replace a previous device which was lost, and with the cloud backup all of the contacts were there when the service was activated

Excellent flip phone for my mother who is a senior

Perfect phone for my Mom who's 90. Very easy for her to use

Works great my son love the feeling of 2001 he enjoys the swift close of the phone when hanging up on me

Work well. Wish it were more intuitive for a senior

The purchase and set up process were easy enough. I was told they could get it set up in store but then at checkout, I was told they cannot do that. I may have had a new employee but still frustrating to be told one thing and then find out something different.

So far we are happy with the pbone. It was purchased for my elderly mother.

My Mom decided that this little phone, would remain her "go-to" communication device. This is the Lively unit (an upgraded version however) form factor she started with and then after attempting to learn the "Smart" Phone line, returned happily ever after to this little trouper of a phone. It has great features, is easy to use and takes a fall like a champ!

Excellent phone for Seniors. Large numbers and easy to use. I bought this phone for my mom and step-dad and they loved it!!