Customer Ratings & Reviews

So far the Jitterbug Flip2 is working great for my 89 year old Mother. Connection is clear, easy to handle.

This was a Lively flip phone upgrade. Was not disappointed! Best Buy service was great!

This is what i have been wanted to use, it is very easy to use.

It works like it should. No problems at all. Great phone for seniors.

The Jitterbug phone has been an excellent choice for my elderly mother. It is easy to read and easy to operate. It accompanies the Lively phone plan which is economically priced at $19.99/mo. Although my mom doesn't use it, it even has a camera! She really likes her phone.

I had a lot of trouble getting an existing phone number ported over to this phone. Per Lively's instructions I shutdown and restarted the phone several times over the period of few days after Lively notified me that the number had been successfully ported to no avail. I had to do a factory reset to finally get the phone to recognize the number. The phone has good clear volume, but I think the original Jitterbug Flip was easier to navigate. You have to push a lot of buttons to make a call from your contacts. One nice feature about the Lively service is that contacts can be added, deleted, and edited from the online account so you don't have to do that via the phone's number pad.

Great phone for the price and great customer service!

I do NOT recommend this phone. My mother has had nothing but problems with it. It works intermittently so my mother never knows if she's going to be able to make or receive a call. When it's not working the red help button also doesn't work. We got her this phone so she would be able to call out if she needed to reach someone in her family and for emergencies she could push the red button. The LIvely customer service representatives are nice but they haven't been able to help us and this is after waiting on average 25 minutes. Since I was tired of waiting so long I decided to start emailing and in a week have NOT heard back from them. Why did we spend money for something that doesn't work and where they don't respond to their customer service emails.

Wish I could turn the volume up higher. Battery life doesn’t last long

If you only want to phone, receive and send text messages this is the right cell for the right price. With a tight budget at hand I could only afford to spend 35 dollars max. on a payment plan so this was the solution for me. It even comes with a camera so you can still take pictures of your loved ones.

This new one is not as good as the previous one. The new one has a battery that does not hold its charge very long. It also seems to stay on all of the time. More complex to use than the earlier one.

Great Call or Lively phone is a great size. My 80 yr old mother can see everything and do eveeything because the buttons are big and the menu is very simple. The only problem i have is she touches the buttons on the side which control the volume so sometimes the volume is down. The company should put a lock button so the volume is locked wheee you put it. Love the color and love that she can hit the Emergency button and get help when she needs it. Great sale price i paid and great packages and good prices they offer. Very nice representatives when you call to activate phone.

Overall this product is pretty user friendly but the instruction booklet should contain info on how to delete RECENT CALLS. I had to call Customer Care and they were kind of stumped on something that should be so straightforward. They told me the calls will drop off automatically and I trust that will happen. Also, I would suggest a different design for the VOLUME buttons on the side of the phone. When holding the phone, your hand automatically goes to the VOLUME buttons and inadvertently you can lower the volume. The elderly person for whom I purchased this phone is not hearing the phone ring because she is not aware that she is pressing the "decrease Volume" button.

I loved the red color, the fact it's a flip phone, and it's size. Picks up signal as well as any other phone.

I bought this phone for my senior mother-in-law. It's easy enough for her to use and it's very reliable.

Work well. Wish it were more intuitive for a senior

So far it's been a great addition to my peace of mind with the added features of being able to get the location and have a one touch help call for my mother all that added security is nice the phone feels well constructed and the buttons are a good size sofar we have been happy with the phone

Purchased one for my mom and one for my uncle. Large number for them to see. They are very comfortable using a flip phone. They are so glad they still make them. Open the phone when it rings and it automatically answers which is a big plus. Flip closed to hang up. Great features for the elderly.

Best Buy in my area has very knowledgeable staff and technicians. Friendly, courteous and a ready willingness to assist me. Bought the phone for my Father (age 92):who wears two hearing aids and he LOVES this phone. Easy for him to use and the apps are easy for him to incorporate.

Husband is hard of hearing and not tech savvy. Having no success with other flip phones, he decided to try the Jitterbug. He hears well with it and is continuing to learn to navigate it.