Customer Ratings & Reviews

The new Lively phone was easy to setup and activate. The phone number transfer was completed in one day, so the phone was operation under our existing phone number and receiving calls. The GreatCall service in our area is very good.

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This Jitterbug flip phone is perfect for especially for a senior who has a hard time with tapping or swiping as on a smart phone. Easy for phone calls.

Easy to use for my senior parent. Nice large numbers.

This has nothing to,do,with Best Buy it’s solely lively. Worst customer service possible. Got this for my mom it is not that easy to do. An actual cell phone would be easier but due to there dexterity this one was supposed to be easier. Once you became a customer, the customer service was non existent. Had phone for 48hrs and got rid of it. I used my actual phone and the jitterbug phone at same time to get a hold of customer service after total time 1.5 hrs on 2 separate occasions they picked up on my personal phone never on the jitterbug phone. So if my mother called them from the actual phone for something she’d never get a hold of them…or at least it would be hours. Shame on them. Unreal awful.

Phone/screen works great, biggest advantage imho is no navigation ring, there's four larger buttons that our user can still operate despite their Parkinson's shakes, and that makes this phone usable over all others we were able to consider. I only wish the management had better ways to lock the phone down.

My only complaint is this was a Best Buy online curbside pickup order and the delivery was an unseed and opened box. Clearly this was a return and resold as new/factory reset, I'm not stupid BB. That aside, the activation card was missing but all other documentation was in order and there was zero marks on the device. The activation took a few hours since no card = call in for activation. Once the activation completed the phone interface is what you'd expect. I think it's great. Basic no frills crystal clear sound and I mean crystal clear. Lots of good ring tones, nice size ear screen with good basic controls. No hidden controls so if you use the mouse, the confirm action is a separate button so all actions have to be deliberate. I bought the Health and Saftey add on which enables the emergency button and for an added cost (there are 3 tiers of the Health and Saftey plan) added the personal operator for them. They can locate within 15 feet of the phone (GPS broadcast) The texting is pre-last gen but it works. Basic texting is all you need. Alexa works, yes it does but only connecting it to your account. Otherwise it says all it can do is control your phone which it doesn't do at all and 3/4 of the time when it does work. Calls are again, very ear and the sound is amazing. I'd say better then my Note 10+ on Sprint/T-Mobile. The support was patient because the activation server was down for a few hours. Read the directions before turning the phone on like I did (it says don't turn it on prior to activation all over every side/flap and on the physical unit of the phone) . It will literally save you possibly having to rerun the phone. Activate the account online or by phone first then when instructed turn it on. Has wifi 2 and 5 which is awesome and intuitive connection so set it up then it'll connect when it's in range like it should. Camera sucks but you get a 2mp camera. It's something at least. Looks pretty, Candy Apple Red. Good build.

Simple phone for a person who is labeled "elderly"

As an older person, I'm 80, I wanted a very simple phone to use. My daughter helped me select my little Jitterbug Flip2 Cell phone. It is excellent for me, easy to use, easy to find the screen you need. I am very happy with my new phone.

The jitterbug phone was purchased for my mother-in-law. It has performed nicely. The numbers are large and the ringtone is great and has a good loud sound. It is perfect for the price.

User friendly for my 86 year old mother-in-law. She can understand this much better.

Good phone for older people who don't need the bells and whistles.

There are some draw backs with this phone if you are considering it as a purchase for a senior. First, the max sound levels are not so max, more like medium. Ring tone choices are also very similar in timing and tone, therefore not very appealing to some seniors. Answering the phone only provides the choice of answer or ignore. BLOCK should also be available in todays climate of poisonous phone phishing and snake oil sales calls. If you choose NO to purchase texting for senior, there is no way to block incoming Texts and they will be billed per letter. For a phone designed for senior, its missing ...give this 67 yr. old a break! I share no plan. I'm on a tight budget. I need a phone. This will serve the purpose... for now.

Excellent Phone, Easy to carry in pocket, bright picture, large numbers for big fingers.

This is the best phone for my elderly mother. She doesn't have a lot of technology, but she can use this. It's small and easy for her to use.

My mother in law loves it! Perfect phone for elderly who do not want a "Smart Phone". Very easy to use!

i bought this ph for my husband he needed one that was easy to use & didn't have lots of complicated features. I had one years ago loved it because it was easy to use. He has hearing problems but this ph he is able to hear clearly on it. The large numbers & view of features is also helpful for him. the guy who helped me at Best buy was helpful tried setting up the activation for me spent many minutes but the site was not allowing him to complete the task. I came home was able to set it up easily. I wanted a red one none available so he set one aside from the next shipment. Very thoughtful of him.

My dad loves simple phones and this was a match for him.

Much better than the android. Very simple phone good for elderly

My elderly Dad had a hard time hearing other flip phones he tried and trouble with the small key pads. This is the first phone he can hear every time and see with ease. We love it!