Customer Ratings & Reviews

The cell was purchased for my 86 year old mother. The telephone is great, very easy to use. I still cannot get the locator to work and the customer service people I have spoken to did not know how to rectify this problem. I assume I was not talking to the correct department. The operator should not have tried to help me if she didn't know how to fix this issue. She should have referred me to someone else.

Good phone. We purchased for young daughter for when she goes out with friends. Just being used to make calls so she didn’t need anything fancy. Works pretty well. Issues with getting it activated. It took a few hours, but customer service was great!

Bought it for my husband. He really likes the simplicity of a flip phone. This one had a lot more features than the last one. Buttons are big enough for him to use. Small enough to carry in his pocket. This one was easier to set up. He has a decent on this one to.

Does what it needs for a phone. Calls, text, wish it was better at adding contacts.

Excellent Customer Service with Eric. The phone is simple and easy to use.

Great phone, works great, clear sound easy to use,

"OK and Back" how can you go wrong? It"s as simply as ONE, TWO, THREE

Unfortunately for the elderly pushing buttons and not affecting other buttons is a tough job, I wish there was a lock mode so phone settings do not change unless a specific unlock mode is enabled. Also adding a name/phone/address is a multiple button pushing procedure which is a long process.

Lively has allowed my mother to communicate with me when she needs to. I'm grateful for that!

DO NOT RECOMMEND - We purchased this for our elderly Aunt so she could get Lyft rides without needing a smart phone. Everything went well until about 24 hours after the phone was activated. She then started receiving dozens of spam calls and texts trying to sell services or scam her. I'm thinking the company may sell these numbers for as targets - hope that is not the case. The company only offered to change her number but not going to take the chance.

The concierge service which allows by elder brother who is not able to use a smart phone, tablet or computer to order Lyft service is a critically important feature. It works, and provides him the independence to travel on his own. It's the reason we got the phone, and it works.

This works very well for my husband’s needs. But the best part of the purchase were the manager Chris, as well as the 3 other salesmen who carefully guided me to the right product. I would highly recommend this store for their customer service.

Absolutely horrible. Purchased this for my elderly mother with the understanding from the Best Buy associate that it was unlocked. When I found out at home I needed to go through the Jitterbug service I begrudgingly obliged. The phone is such a piece of crap though that when customer service made me basically take it apart to make it “work better”, it just just crumbled in pieces enough that I had to throw it in the trash and eat the cost. Do not buy this phone.

The phone part is fine, but texting without a keyboard is not working.

Great starter phone to give to a teenager just to start out

I purchased this phone for my stepmom who is in skilled rehab to Replace the iPhone that she locked her self out of. You have the option to include health apps and emergency assistance plans to the phone but we didn’t need all that. We just got an unlimited talk and text plan For a really affordable price every month. It gets decent reception and charges quickly. For $30 phone, I have to say I’m fairly impressed with the device in general. It’s a very basic phone but can be a little difficult for people to work if they’re used to a smart phone and not a flip phone with keys used to text instead. If you’re looking to just be able to get in contact with someone without web access 100% recommend the phone.

Works when it wants to work. Bought for my mother for a simple phone. She has to turn it on and off several times a day in order for it to work. Certainly not a phone for a senior citizen.

Bought this phone for my 90-year-old Dad. He loves the charging stand that the phone sits in. The phone has large buttons and is fairly intuitive to use. The $19.99 plan (+ taxes) is great as he just uses it for phone calls. When purchasing the phone, the Best Buy employee did not set up voicemail so you could not leave/get messages. Called Lively & they were able to get the voicemail set up and then we needed to turn off the phone & turn it back on again and voicemail was there.

Flip phone 2 is a good all around cell phone for the money and is well made.

We bought this flip model tdue to the large buttons and lightweight. It has well lit screen and comes with all the charging accessories. We like it because it didnt need a protective case and it has slim down features for easy and basic use.