Customer Ratings & Reviews

The phone itself is good. But told the salesman wanted a red phone, but did not tell us they didn't have one until after the purchase.

Gets 2 stars for the sales price and activation help. Very disappointed this phone is advertised as an easy to use phone for seniors. Examples...to answer a call they have of open the phone and press OK, should be to just unfold (open) the phone and answer. The Alexa feature did not work for us after all the steps to setup. It would go through the motions but never actually make the call, even if it worked, the user would have to say Alexa, ask Lively to call (person from the contact list). Should only have to say Alexa, call (contact), or better, just call (contact). Even setting up contacts was not that easy. You have to create the contact first with a number then save it, then, go back and edit to add other numbers and whether it is a cell, home, or office and other details. This caused me to, initially, add contacts with the different numbers and, after learning the correct way, had to delete them. Now Alexa still sees the deleted contacts, it appears, as I was testing its failed use. I see no way my mom could add to or edit contacts herself. To make a call from the contacts list was a long training session for my mom too. Several steps to get to the number to call....our little phrase to help her remember the steps was "if its in Blue, what do you do, hit OK" each time. Hope Lively will update their firmware or whatever to correct these issues about call answering and Alexa use if at all possible. The Flip 2 would be a true "Seniors" phone if they would.

This flip phone is great for seniors. I bought iti for my mother-in-law who is in her 90s. Before I made the purchase I called the Best Buy store and the salesman indicated to me that I could use the phone on carrier my mother-in-law was already using. Alas this was not the case and I had to subscribe with Lively, so the monthly fee became a little higher and I had to pay for activation of new service when I thought all I had to do was mover the SIM card to the Jitterbug phone.

Bought this when AT&T would no longer support their old phone. Great value and does everything the old phone did and more. Very low-cost plans to get minutes needed. Easy to use for anyone. Told AT&T to take a hike with their over-priced products and services and poor customer service.

My husband is finally able to manage cell phone calling & receiving. Much simpler than his old phone. He hasn't figured out how to include Alexa, and my daughter is trying to help him with that, since she bought him the Alexa.

My mother-in-law likes her phone. It was similar enough to her old phone, so the transition was easier. She is not and never has been into technology, so the simplicity of this phone was important.

This phone is fantastic for seniors. I got it for my 84 year old father and he loves it !!

Was looking for a backup phone for an older family member that only wants a landline. This phone has the larger buttons and is fairly easy to use. Was just what we needed.

Great size phone for an older person but very hard to use compared to other flip phones as deleing mesaages and texts are hard to do. And the service with the company is not good...

Bought this for my mother-in-law to replace an outdated flip phone. She loves it! An easy-to-read screen and easy-to-use buttons are what she likes best. Loves the senior features and the battery life.

Its a nice phone but the company Livley is very hard to work with my mother broke her first phone two weeks in called them and they said the protection plan does not kick in for 30 days sorry nothing they can do so had to go by another one out of pocket shame on them

Good phone for the money! Very easy to use and is practical!

My Father needed a phone. This can be a challenge at his age. But the Staff at Best buy stepped in!! Thank you for you beautiful kind service and the new phone for Dad!!

The woman for whom I bought the phone loves it. She has Parkinson's disease and she hated her smart phone because it was always doing things she did not intend it to do. She is able to use Jiggerbug without those problems.

The Lively™ - Jitterbug Flip2 Cell Phone for Seniors - Red by choice is the perfect phone for an eleven year old child born with the new triple-jointed thumbs. Now, some of us "seniors" only have one-jointed thumbs and they no longer hit the tiny buttons they were aimed at. The tiny buttons don't respond well to stylus devices either. But, the major behavioral challenge of this phone for seniors is in the width and the depth. The texture of the case is slick and the grappling necessary to hold the phone in one hand and dial with the other will frequently (5 X 10) leads to smashing fumbles. Just trying to flip this phone open can be hazardous for the senior. All these problems disappear when the user is a child between the ages 11-31. The little camera is a wonder and a whiz. The keen eyes and hands of excited youth can hold that camera steady even when the OK button is clicked. Keying in favorite numbers is relatively easy for 11 year olds. In short, take "phone for seniors" off the phone and out of the advertising.

The phone is very easy to use and to input data into. Cash- the employee that helped my elderly mother with the purchase was a tremendous help. Very thoughtful ,patient, and knowledgeable. What a asset to your company.

Got this phone for my 91 year old mother. It works great and is really easy for her to use. The volume is perfect for her when it is at maximum. I love the fact that there is a "lock" button for the volume.

Great phone, easy for the average person to learn. Only negative for me is you can’t turn up volume on text messages. It’s set at a factory volume. Mother has difficulty hearing it. Best Buy staff were extremely helpful, courteous and patient.

Service not good at all! All day, every day foreigners calling my 84 yr old mother trying to who do her to buy something or sign up for something, or just get info, who knows!!! Then the bills increase after the first 2 months, increasing each bill there after. And we have proof we paid them! She even paid the extra! I am so disgusted with the way they treat the elderly! I have been a nurse taking care of elderly for over 30 years! They ought to be ashamed! I know I am sorry I purchased this phone and their service! Liars!!!

Does everything it was bought for . Calling only and blue tooth