Customer Ratings & Reviews

Service not good at all! All day, every day foreigners calling my 84 yr old mother trying to who do her to buy something or sign up for something, or just get info, who knows!!! Then the bills increase after the first 2 months, increasing each bill there after. And we have proof we paid them! She even paid the extra! I am so disgusted with the way they treat the elderly! I have been a nurse taking care of elderly for over 30 years! They ought to be ashamed! I know I am sorry I purchased this phone and their service! Liars!!!

The Lively™ - Jitterbug Flip2 Cell Phone for Seniors - Red by choice is the perfect phone for an eleven year old child born with the new triple-jointed thumbs. Now, some of us "seniors" only have one-jointed thumbs and they no longer hit the tiny buttons they were aimed at. The tiny buttons don't respond well to stylus devices either. But, the major behavioral challenge of this phone for seniors is in the width and the depth. The texture of the case is slick and the grappling necessary to hold the phone in one hand and dial with the other will frequently (5 X 10) leads to smashing fumbles. Just trying to flip this phone open can be hazardous for the senior. All these problems disappear when the user is a child between the ages 11-31. The little camera is a wonder and a whiz. The keen eyes and hands of excited youth can hold that camera steady even when the OK button is clicked. Keying in favorite numbers is relatively easy for 11 year olds. In short, take "phone for seniors" off the phone and out of the advertising.

The woman for whom I bought the phone loves it. She has Parkinson's disease and she hated her smart phone because it was always doing things she did not intend it to do. She is able to use Jiggerbug without those problems.

Needed to get an easy to use phone for my senior mom and after researching online I saw Best Buy ad selling these and that it was available. The features are simple and easy for my mom and now can eliminate the cord and know she can have her phone wherever she goes. There are available extra services but I just got the 1000 min plan which comes out to about $34 a month total including those extra taxes and fees with the plan. Saving about $15 a month with her prior landline plus she still retained her number which was important because a new number would have been a difficult transition for her. I would also like to say how I received excellent customer service from the employee (Julius) who helped with the set up and info about the phone.

The phone itself is good. But told the salesman wanted a red phone, but did not tell us they didn't have one until after the purchase.

Its a nice phone but the company Livley is very hard to work with my mother broke her first phone two weeks in called them and they said the protection plan does not kick in for 30 days sorry nothing they can do so had to go by another one out of pocket shame on them

This phone is very cheaply made and breaks easily. We have replaced it three times in just a few years for my elderly father. It also is not as easy to operate as it claims to be.

The phone is very easy to use and to input data into. Cash- the employee that helped my elderly mother with the purchase was a tremendous help. Very thoughtful ,patient, and knowledgeable. What a asset to your company.

I buyed this because i have very BAD HEARING They Bragged about How Loud you can HEAR on This PHON____Piece OF CRAP IS The only Reason I Tryed IT And Battery Last About aslong as A Road Trip To The Crapper At The Gas Staion 2 Miles Up The road From Me ONCE UNPLUDED !!!! nSUKS

My Father needed a phone. This can be a challenge at his age. But the Staff at Best buy stepped in!! Thank you for you beautiful kind service and the new phone for Dad!!

This phone is fantastic for seniors. I got it for my 84 year old father and he loves it !!

Great phone, easy for the average person to learn. Only negative for me is you can’t turn up volume on text messages. It’s set at a factory volume. Mother has difficulty hearing it. Best Buy staff were extremely helpful, courteous and patient.

Great size phone for an older person but very hard to use compared to other flip phones as deleing mesaages and texts are hard to do. And the service with the company is not good...

Does everything it was bought for . Calling only and blue tooth

simple but did not like the extra cost for the emergency button

Love this phone - easy to operate, large keys & no worries about accidentally dialing, texting or taking a picture - lol! I really love the monthly fees - fits my retirement income perfectly.

Needed a basic phone because Verizon turned off my 3G service. The phone itself is east to use. Transferring service from Verizon to Lively to activate the phone was too difficult.

I purchased this phone for my sister. She didn't want a complicated cell phone and said this was perfect for her needs. I found it very easy to adjust the various settings. She also read the booklet and found it so user friendly. I also have communicated with the Lively team to ask a few questions regarding the voicemail feature. It wasn't working properly and after troubleshooting they fixed it in no time. Apparently something was off at the time it was activated. The team was very helpful.

Switched my 80+ year old dad to the Jitterbug Flip2. Overall, it was a good swap - from an ATT Flip phone that they were charging him $42 a month for when he doesn't use data or text. The plan for this phone is $19.99 a month - so should be better overall. Lots of features in this phone - and since my dad is visually impaired, I like the Amazon Alexa feature. It could be better though, as you can't make phone calls with Alexa directly, you need to enable the Lively skill first and then ask Alexa to ask Lively to call someone. Sometime in the future, companies will figure it out and make calling easier for the visually impaired - but at least this is a step in the right direction. We did not take advantage of the Health and Safety plans - as that costs more. Maybe in the future.

Perfect gift for my mother-in-law. Very user friendly for seniors. I reduced one star because it was shipped in a box twice the size of the phone packaging with no packing 'fluff' to keep it from crashing around the box for the whole shipping trip.