Customer Ratings & Reviews

Needed a basic phone because Verizon turned off my 3G service. The phone itself is east to use. Transferring service from Verizon to Lively to activate the phone was too difficult.

Needed to get an easy to use phone for my senior mom and after researching online I saw Best Buy ad selling these and that it was available. The features are simple and easy for my mom and now can eliminate the cord and know she can have her phone wherever she goes. There are available extra services but I just got the 1000 min plan which comes out to about $34 a month total including those extra taxes and fees with the plan. Saving about $15 a month with her prior landline plus she still retained her number which was important because a new number would have been a difficult transition for her. I would also like to say how I received excellent customer service from the employee (Julius) who helped with the set up and info about the phone.

Switched my 80+ year old dad to the Jitterbug Flip2. Overall, it was a good swap - from an ATT Flip phone that they were charging him $42 a month for when he doesn't use data or text. The plan for this phone is $19.99 a month - so should be better overall. Lots of features in this phone - and since my dad is visually impaired, I like the Amazon Alexa feature. It could be better though, as you can't make phone calls with Alexa directly, you need to enable the Lively skill first and then ask Alexa to ask Lively to call someone. Sometime in the future, companies will figure it out and make calling easier for the visually impaired - but at least this is a step in the right direction. We did not take advantage of the Health and Safety plans - as that costs more. Maybe in the future.

Purchased for my elderly mother who does not like technology - provides everything she needs without too many bells and whistles.

Very easy to use. My mom has dementia and she had a jitterbug smart phone and couldn't even answer it. It seemed very simple to me but she could not use it. I purchased her this jiterbug flip phone. She still has a hard time using it but a least she is able to answer the phone.

Love this phone - easy to operate, large keys & no worries about accidentally dialing, texting or taking a picture - lol! I really love the monthly fees - fits my retirement income perfectly.

Difficult to use for seniors, but good monthly plan.

Pretty good phone for Mom to use, but could be a bit more user friendly. Quite cumbersome to use the phonebook, also to get to all the text read/delete. Mom doesn't even want texting as she can't see good enough to read them.

Perfect gift for my mother-in-law. Very user friendly for seniors. I reduced one star because it was shipped in a box twice the size of the phone packaging with no packing 'fluff' to keep it from crashing around the box for the whole shipping trip.

I purchased this phone for my sister. She didn't want a complicated cell phone and said this was perfect for her needs. I found it very easy to adjust the various settings. She also read the booklet and found it so user friendly. I also have communicated with the Lively team to ask a few questions regarding the voicemail feature. It wasn't working properly and after troubleshooting they fixed it in no time. Apparently something was off at the time it was activated. The team was very helpful.

The dial buttons are not very responsive, and need to be pressed several times to make a phone call. It's a little more complicated than my previous Jitterbug Flip, but it also has more features. I really like some of the new features and I just need time to get used to it.

I bought this small flip phone for a friend of mine to us because he was the older gentleman. He found it easy to use and found great joy in this flip phone with the large numbers.

Worthless phone and even more worthless customer support. This phone does not answer calls upon opening it. Imagine an elderly person trying to find the "OK" button to answer a call. Useless. Supposedly, there is a firmware update that allows you to change this. I could not find anything online except a PDF that states indeed a firmware update fixes this issue. No procedure or information how to actually perform this firmware update though. I tried calling customer support, in fact I'm in line to talk to someone as I write this, for an hour now and I'm still on hold. This is NOT an award winning company with award winning customer support as they claim (They keep telling me this on their hold pre-recording) Could you imagine trusting them in an emergency situation?! Heck NO! Oh, and forget about trying to transfer an existing number. I'll save you the headache now, just go with the new number and save yourself hours of trying to make that happen. You have to buy the phone and get an account FIRST and then you have to try and port it with customer support later. So basically they want to make sure you give them your money first and sign up for a plan and pay the activation fee. I think this is basically a scam, someone bought jitterbug and is trying to squeeze as much as they can on the company name before they got out of business. Avoid this and look for other options.

My husband needed an easy phone to use. We looked at others and upon a recommendation from a friend decided on the Jitterbug flip phone. The only problem we had was transferring the contacts from his old phone to his new Jitterbug. The sales lady who was very knowledgeable tried everything and nothing would work. Therefore I had to enter all contacts manually which isn't easy. So far he likes the phone.

Great idea, however not only could my elderly Mom not operate it - I had trouble operating it! Also, if you have a life alert around your neck and live in an assisted living facility, this red 911 button should not be used. Ever.

With 3G going away soon, I needed a new easy flip phone for my 93 year old Mom. This little phone was perfect. All she uses the phone for is talk and although the basic unlimited plan offers more features than she knows how to use, but the cost was less than the basic plan she had at Verizon. We are very happy with this product. The customer service at Lively does an outstanding job! They take all the time you need to have questions answered and walk you through the set up.

This is our third Jitterbug phone. Wish the phone could be turned up a little louder for old people like my husband and me. The service is fine. My husband likes the big buttons for dialing but sometimes drops it because of size.

This phone is perfectly fine for someone who does not vision problems. The original Jitterbug Flip, beeped when opened and my mom could state, call Jill. This phone no longer supports voice calling. Alexa is available however it cannot dial phone numbers. It requires the Alexa app which you cannot download on this phone. I found a Flip 1 on Ebay. Again, the phone is fine, and I am sure the Amazon app works and dials number on the smart phone. But mother's vision is very poor and she cannot navigate through the menus to make an outgoing call.

I got this for my mother-in-law. The charge cradle is a plus, because she has problems plugging in cables. The ringer is extra loud, which helps because she is hearing-impaired.

My Grandmother needed a new phone and smart phones are out of the question for her limited knowledge of elecrronics. This phone works well for her, though she would prefer if it could be just a bit louder