Customer Ratings & Reviews

I like the concept BUT, I would love to see a phone created that is strictly designed for elderly and in particularly those with Dementia/Alzheimer's. Such as removing all access of apps, games, internet access... a phone that is easily accessible and removes advanced features (touch screens, face detection, cameras); items that don't create a sensory overload for health patients. And possibly changing the 'OK' button to simply say 'TALK'.

I love my Lively Jitterbug Flip2 cell phone!!! I am a senior citizen!!

compared to the previous LG flip phone this Lively cell phone offers a great deal more for the money. Simple to use, easier to read. Texting is easier and it takes great photos.

The salesman Andrew was great, very friendly and inform

Exemplary customer Service! Jake was knowledgeable and very helpful.

My wife wanted a replacement flip phone for calls and text only and had no need for an internet connection. A large keypad with button description (L, R, Up, Down, Ok, Back...) rather than symbols is very user friendly. Easy to access phone, text messages and Contacts information.... Happy with the Lively Jitterbug Flip2.

Great look. Easier to use then standard phone. Entering contacts can be tricky with the standard buttons. Getting around takes practice. Overall, a good flip phone.

happy with my new phone still learning it features very happy with the young lady, who set it up for me. I have poor eyes, and a hearing problem. she was so helpful

Perfect for elders that are hard of hearing and the emergency star is extra bonus.

Just what I need. Functional and affordable. Haven't used camera yet, but it looks easy.

For aphone advertised for Seniors, I find this a cumbersome phone because you have to hit OK so many times to do anything. I am happy with the flip phone style.

I think the phone is OK, wanted to exchange it to change colors but store wouldn't give it to me for the same price. Not out of box or opened as it is a gift.

It has simplified my life. No longer the complex dissatisfying use of iPhone. This one is focussed on what we need phones for -- making and receiving calls and a bit more. The manual is a dream of simplicity. I love it and urging my friends to switch off iPhone and get one of these.

The Jitterbug cell phone is working out great for my mom, since she needed a phone for people that are hard of hearing. It was quite a bit of work though getting the number ported from my previous cell phone company. Also the Best Buy representative did not tell me when I was activating the phone that I was not immediately getting the number from the previous company.

Will be calling customer service for the 3rd time after they rebill service charges, which they clearly say they will refund on their website. The product was actually too complex for my senior mom. You don't select contacts straight away but have to go through multiple menus, and then it is unclear that the call is going through. The call volume is no better than a normal phone. We returned the product fine to Best Buy, but Lively keeps trying to charge us $62 for a month, which is more than I pay for my cell phone. Stay away!

I wish the information on the front cover was more defined. The letters and numbers, etc. are very faint.

...Then it is.... Problems with porting my phone over left me phoneless for most of the day, as both cell phones (old and new) stopped working. Then, after two hours of online "troubleshooting," the lively phone started working. Well, sort of. Until the next day, when I found out my voice mail doesn't work . Well, it sort of works...maybe... More troubleshooting until my call was disconnected.... Did lively call back? No. No one ever tells you that a second phone is needed when you set up new service. Like my good old reliable land line....

the phone is quite easy to which I like. the buttons are nice and big.

Pleased with size, display and ease of use. Enough said.

This review is on phone servicer. Had service for eight months didn't use for the first 3 months till completed move to this area code. Receive 10 to 20 calls during weekdays from spam numbers trying to sell random things to scammers trying to get personal information.. When you can finally get through to lively customer service they tell you not to answer calls. 1. Phone is used to communicate so do not answer does not work. 2. I am making calls to set up utilities and change insurance and realigning everything to this new living area and people need to call and talk to me to help me do this. Not answering does not work. Lively owned by Best Buy Health does not participate in the FCC program the larger carriers do to help eliminate spam and scam calls. Overall, I do not recommend this cell service carrier because who has time to deal with spammers and scammers 10 to 20 times per day.