Customer Ratings & Reviews

great phone for a senior very east to use and has alert button on it

Worked perfectly and was easy to set up...........

Good experience, good service, good product and fun

I like every thing abot it. It,s so easy to use for seniors.

great phone! just what i needed for my particular situation!

For a senior this phone is great. I like you. Easy to use.

I ordered this by mistake. It is still new unopened in the box. I would like to return it. Can you help with that?

Great phone easy to see easy to use for seniors thank you

CANNOT just flip open the cover to answer a call. Have to: 1. Open the flip top cover (not a very good notch either) 2. Search for the 'ok' button and then 3. Press the 'ok' button My 80-year-old mother has great difficulty with this. Her prior flip phone was so much easier to answer - simply flip open the cover and talk. Now our family has to keep driving over to her house to make sure she is ok (she fell last month). This is NOT an "easy-to-use" cell phone for seniors /elderly (it is poorly designed for this age group). For us, this was a terrible purchase.

Misrepresented product. Supposed to be a live operator answer but is now automated. Not user friendly for a legally blind person.

I bought this phone and service for my elderly mother. I cannot stress strongly enough the TERRIBLE QUALITY and UNRELIABLE SERVICE of this phone. If you're buying this as a primary means of communication and safety for your parents... you should look elsewhere. 1. Initially I could call my mother's phone and she could hear me, but I couldn't hear her. She'd have to call me back. When I called for support, it was explained that this is a known issue, and THEIR PHONES DO NOT PROPERLY COMMUNICATE WITH IPHONE. Um, what? This went on for MONTHS while they were working on software. 2. Secondly, their phones are not built to last. We went through 4 phones in a year as each one continued to stop working reliably. Calls would not work properly, despite having a strong signal. Other people's phones in her home would work fine but hers was unreliable. We would be told it was the connection, but a replacement phone would fix the problem... for a short while. 3. You'll be told that the phone's software is up to date, but none of the ones we purchased had current software. We were told that phones will update the software automatically, but they did not. After repeated calls, a great rep gave us the code to do this ourselves. Try explaining that process to your 85 year old parent. 4. The last straw was my call to help troubleshoot the phone not working properly. The support rep I spoke to wanted to give me a lesson in technology, blaming us, and dismissing the issues their phones and service had over the prior year. I've worked in tech for 20 years and didn't need a lesson from a customer service rep. she disputed the issued previous reps said were known problems with their phones. Bottom line is we want a reliable product for the safety of an elderly mother. I trusted this phone and service to work, however it failed miserably over and over. Ultimately I felt like my mother's safety was at risk using their phone and service.

Got this phone and tried to activate it on the phone with them for 2 hours. They said phone was no good and wanted to send a new one decided to stay with Verizon called them back and told them they were very rude and did not refund activation fee so called again and was told they don’t refund activation fees (phone was never activated) they did refund but this person was also rude.

I am 87 and having lots of fun learning how to run it.

Voice-mail needed activating. Geek squad suggested a mfr number. No help. Finally called *611. Got it set up.

The phone is excellent however the support is non existent. Phone calls and emails to Lively are not answered.

Works as advertised; however, a lot of steps required for initial setup Great flip phone deal for Seniors…

wish i could give it zero stars. ive had two of these and they are nothing but junk. even as the cheapest option they are not worth it.

I like this type of phone, but I have to go back and talk to the sales person to figure out some things.

this phone most of the time won't allow you to make a call if you have voice mail or text messages, you have to clear them before you can call anyone. Its very hard for my 90 year old father to use. I hate we got this.

Just activated this today. Seems to work ok so far.