Customer Ratings & Reviews

Very good and quick service . Didn’t have to search for what we were looking for. Was greeted by a very friendly salesman

It took a whole week to get my number switcher over to this phone. I was passed from company to company and finally got results in a week and a day.

With the exception of the emergency button being unusable ( must buy a more expensive service plan ) this device lives up-to its stated goals.

I bought this phone straight from lively.com! Right away it started dropping calls! It failed to gain a signal all through Independence Day Weekend! I have never achieved more than two bars! Under no circumstances do I find BEST BUY at fault for this situation!!!

I'd like to give this a 1 star rating, but people (myself included) tend to throw out the 1 star ratings as simply being posted by angry people. I purchased one of these for my Mom. It worked for about 6 months and just died. I had it replaced and the 2nd one lasted ... again about 6 months and died. Won't be going down that road again.

Didn't know I was sold a 3G Jitterbug phone. and the phone service was quickly shutdown, It was a terrible situation !!!!!!!

If youre making calls from this phone, it works fine. If you recieve calls from this phone the caller cant hear you but you can hear the caller. Lively customer service sucks, youll be on hold for 30 minutes or more bedore anyone answers you.

Bought this Feb. 21st and still do not have it set up properly. The Jitterbug people used the wrong number and I still do not have it corrected after 7 calls to them.

We got it for my sister inthe nursing home. She had flip g3 phone discontinued.The reason we stayed with flip phone she's 82.

Only have had Flip 2 for a few days but have found a couple functions that beat out the competition!

Very satisfied with the whole process. Will definitely do more shopping in the future.

It didn't work good it wouldn't call out it kept showing call not sent

The phone was not a go for us, because it was confusing for my parent to have to wade through menu options in order to place a call. I canceled service promptly. A month later I got a bill. Called, they said the previous person must not have processed the refund correctly, I could now expect a refund in 15 days. 25 days later it's charged on my credit card. I called again, was told to expect a refund in 15 days. 3 weeks later, still no refund. Called again, surprise surprise, the "refund wasn't processed correctly." I'm going to have to dispute this on my credit card, it's like pulling teeth to get the owed refund.

Convenient,....think it will suit my needs. ......and it fits in your pockit!!!

I AM VERY SATISFIED WITH MY PHONE SERVICE. I TELL MY FRIEND OF MY EXPERIENCED WITH PHONE.

Don't believe it when Lively says you can use Alexa on this phone. They are lying. The Alexa feature failed utterly in less than a week and getting Lively customer service to fix this is impossible. Buy something else.

If I could put-100. I would. Warning piece of crap never does what it’s supposed to do

Bought it for a friend of mine ( she is in a nursing home ) , and she loves it.

I paid to have my phone turned on and have my phone number moved to my new phone. I was promised that someone would contact me three days to take care of the move. This didn't happen. I would like to get this done soon. Your friendly and curteous people aren't nice at all when you call to get what you have been promised. I'm very unhappy witrh your service. I wish i knew how to get tis problem solved

Don't waste your money! I bought one of these for my grandma and it's not working properly. After a month her contact info keeps disappearing and the phone needs to be restarted which is hard for her to do that. It's not that easy to use and you will keep receiving multiple errors. Also, when you receive a miss call or text message a red turns on your phone, and sometimes even if you one the missed calls and review your text the phone still shows the missed call until you call from another device and seen that new missed call. BestBuy will also trick you on the phone and won't return this rubbish. There is a restocking fee the same price as the phone on it which you will find out about it if you want to return this :D. Isn't it hilarious? :D