Customer Ratings & Reviews

3 hours to do setup and port my old number over ,,,and additional fees here and there ,,, as well as non-disclosed info about it ...and misleading pricing for monthly plan ...and more for the sos button function ...all these costs are fine if disclosed up front ... but when buying a big button phone ,,,,you might not be able to read the fine print . duh !

Setting up through lively was extremely challenging with numerous calls to them. The call and end call buttons are completely opposite of any phone we have ever utilized and is challenging for an older person to get used to.

Did not get the help I needed. 45 minutes on phone and they could not get the phone signal. When bought I was told it was ready to use. Not so. We paid to have it set up which it would not work. Second time I went in she told me to hook it up to the internet which she did. What good would a phone be if it only working in your house. this phone is not for seniors when it won't work. Spent money for nothing.

The phones didn’t work for us, and we needed to return them, but no one told us that we had to do it within 2 weeks, so we couldn’t get a refund because we didn’t return them until 4 weeks later. Someone should have told us that. Not happy with that!

"You get what you pay for," but honestly I'm not sure this phone is even worth $30. To make a simple call it's much easier for my 90-year-old mother to memorize everyone's phone number and punch it in rather than navigate and go through the menu system to dial a number. The manual says it has "Quick Dial." It does not. The display looks good, seems sturdy build quality. Easy to use? It is not.

It's too hard to figure out how to do some things like delete missed calls. I couldnt find instructions in the manuel and the agent at lively didn't even know how to do it. I found how on a youtube video.

This is regarding the jitterbug/lively cell phone. It took about 85 tries to get to the point where I can write a review, and it goes to best buy. Negative 50 stars. The people on the phone, when I called 30 times, are very nice (and not outsourced) but I think their hands are tied when it comes to actually fixing your problem. 'unlimited' is actually limited. First chance I (it spell checks 'ok' when I write I) get, I'm switching back to at least a semi-smart phone. To any other company. Your product stinks.

Still unable to fully use my new phone! Can’t get my ‘Old’ number transferred so l can receive calls! All my family lives near the west side of the country! Please hurry and get me transferred!

I bought this phone for my 11 year old son. He has received calls and texts from people who want to sell things including online sex. When I called the customer service line, they said I should put his phone number on the "No Call List" but told me there was no way to block texts. My son receives 4-5 texts a day offering sex. DO NOT BUY THIS PHONE!

Was to slick to hold on too, when you dial number you shouldn’t have to dial star to send . Also to hard to remove contacts from the phone.

Thecphone itself was fine but it took them 9 days to transfer my number. Not good. I spent time almost everyday talking the them but nothing was done.

bought for a 90-year-old whose health did not permit giving it for a few days. Learned it was not going to work for him. I checked online to begin return process only to find on 12/3 It was too late to return it. Only a 2-week return window which ended 12/1. Very disappointed and now stuck with phone.

They have changed features on this phone - that are not better or easier - going backwards .

Multiple attempts with customer service to activate it have failed. It eventually appears that we have succeeded. I try it a few days later and it doesn’t work. Have not been able to make a single call or receive a call yet.

Do not deal with this company!!! They make it very difficult to cancel the phone. I got charged for two months after I cancelled the account. The phone proved too difficult for my cousin who’s in a nursing home, to use.

It took 6 days to transfer my old phone number to the new phone. This is awful service especially since I rely on my phone quite a bit.

This has been a horrible purchase from the beginning. The phone was supposed to be simple it’s not and it was supposed to be $20 a month but yet they are charging her $30 a month

trying to ask a simple question, like , when will my phone # switch over to my new phone? My anger reaches a 10. this is a problem.

The Lively phones suck. They have a Focus Mode on them that no one can figure out how to turn off. When it is on you can’t call out or receive calls. They are a pain in the rear end!!

Although the box and manual says there is a speed dial option, there is not! It is much harder for my 89 year old father to use than his 1st Jitterbug flip phone.