Customer Ratings & Reviews

The jitterbug flip is not a total flop. It does lack in features and lacks in promised oversight/security for the actual user of the product. Especially from a parent overlooking a child or a guardian overseeing someone older they are responsible for.

I like the big buttons and the directional arrows that guide me through the settings. My last phone had a circular bar that was hard to see especially since I have glaucoma. I love the pretty red color which makes it easier to spot.

Yes, Very basic but the large keys make it user friendly for seniors with restricted eyesight.

Purchased for my wife and she was thrilled. She loves the fact it has large numbers and is easy to use.

Easier to navigate than other phones. Bigger Buttons help.

Works well for a starting phone for an elderly person that is just starting with a phone.

Good little phone & simple to use except for texting. Love the simplicity & cost of using the phone. Texting is not so easy for the person I bought it for so he strictly uses the phone.

My Mom decided that this little phone, would remain her "go-to" communication device. This is the Lively unit (an upgraded version however) form factor she started with and then after attempting to learn the "Smart" Phone line, returned happily ever after to this little trouper of a phone. It has great features, is easy to use and takes a fall like a champ!

This is much harder to use than the original flip. No longer would I consider this easy to use for older people.

So far we are happy with the pbone. It was purchased for my elderly mother.

Nice help with setup- only thing not happy with is that you have to go in three times to delete a contact - like the new texting feature too!

My mother is in Assisted Living and needed a phone that was easy to deal with. I bought two of the Jitterbug 2 flip phones about 6 months ago. One phone lasted about 4 months and then started acting weird, like it appeared to be getting stuck, but really it was being extremely slow when moving the cursor. Restarting the phone didn’t help. By that point my mom could not dial out and I could still call in so I left it. The other phone is still working, but I’m not impressed with the overall quality or flexibility of programming the phone to make it easier for my mom to operate.

Easy to use and a lot of features..................

My 98 year old mom took about 3 weeks to learn how to use the basic functions of this flip phone after her other one broke. I need to make her some notes on making a call, answering the phone, etc. The manual was clear enough for a younger person. I am happy to say that she is getting used to her phone and she likes the red color.

I bought this for my mother. She really enjoys all the features and its easy to use.

This phone is best for seniors who really only want to make and receive calls. Contacts have to be entered manually using the old style telephone keypad. That is, tabbing through a number and then up to 3 letters to get to each desired letter. Texts have to be entered the same way. It is OK for receiving texts. The included charging station is hard to line up with the phone so that it actually charges. There is a standard port on the side of the phone that works much better.

Perfect for family member that has dementia. Easy to understand and use.

I am writing to express my extreme dissatisfaction and outrage regarding the billing practices of Lively (formerly GreatCall). Three years ago, I purchased a Jitterbug phone for my mother, who, due to significant health issues, was residing in a rehabilitation facility. The purpose of this phone was to provide her with a simple means of communication. Unfortunately, due to her health condition, she was unable to use the phone. I called and believed that the phone had been canceled. Despite this, I recently received a bill from Lively demanding payment, after two years of nonservice, during which the phone was not used. They continued to charge her, until I made changes to her bank account. Then they sent me a bill demanding payment. I contacted your customer service department to explain the situation and rectify what is clearly a gross error. I was appalled to be told that it is not Lively's "job to police accounts." This response is unacceptable. It demonstrates a complete disregard for your customers, particularly vulnerable elderly individuals who rely on your services. I find it deeply disturbing that your company would continue to bill a customer for two years without any usage, effectively exploiting their circumstances. It is particularly egregious that you are willing to actively monitor accounts for overages, presumably to maximize profit, but refuse to acknowledge or address accounts with zero usage. How many other elderly customers have been similarly victimized? How many have had their limited income unjustly taken by your company? the following: * Immediate cancellation of any outstanding charges * A full refund of all payments made over the past two years. * A formal apology for the distress and financial burden caused by your company's negligence. * A review of your billing practices to prevent similar situations from occurring in the future. I am disgusted by Lively's lack of empathy and predatory behavior towards vulnerable customers. I expect a prompt and satisfactory resolution to this matter. Failure to address this issue will result in further action, including filing complaints with consumer protection agencies and sharing my experience with relevant media outlets.

This is what i have been wanted to use, it is very easy to use.

Senior-friendly and pretty easy to use. Service also was easy to sign up for using their website