Customer Ratings & Reviews

The jitterbug flip is not a total flop. It does lack in features and lacks in promised oversight/security for the actual user of the product. Especially from a parent overlooking a child or a guardian overseeing someone older they are responsible for.

Small, handy, simple, cannot judge the camera yet. Battery is fine.

We recently purchased this for our 96 year old mom, who was struggling with her i-phone. This has actual buttons, and one primarily uses the "back" and "OK" buttons, along with the up and down arrows. This has simplified her life.

I had a lot of trouble getting an existing phone number ported over to this phone. Per Lively's instructions I shutdown and restarted the phone several times over the period of few days after Lively notified me that the number had been successfully ported to no avail. I had to do a factory reset to finally get the phone to recognize the number. The phone has good clear volume, but I think the original Jitterbug Flip was easier to navigate. You have to push a lot of buttons to make a call from your contacts. One nice feature about the Lively service is that contacts can be added, deleted, and edited from the online account so you don't have to do that via the phone's number pad.

Great phone to have, Ease of use is great for my mother. great

I bought this phone for my senior mother-in-law. It's easy enough for her to use and it's very reliable.

It works like it should. No problems at all. Great phone for seniors.

I loved the red color, the fact it's a flip phone, and it's size. Picks up signal as well as any other phone.

Good little phone & simple to use except for texting. Love the simplicity & cost of using the phone. Texting is not so easy for the person I bought it for so he strictly uses the phone.

The Jitterbug phone has been an excellent choice for my elderly mother. It is easy to read and easy to operate. It accompanies the Lively phone plan which is economically priced at $19.99/mo. Although my mom doesn't use it, it even has a camera! She really likes her phone.

This was a great product easy to use easy to complete

Grest for seniors, touch and sight. Not as small as others

We bought this phone for my husband who uses a phone only for phoning, not even texting. So it's perfect. He had tried two other flip phones and they were unwieldy--tried to be smart phones as well. Not user friendly. This one is, though there are a couple of changes I would make to do things faster like deleting calls, etc. All in all, he is very satisfied, plus the customer support is fantastic.

This new one is not as good as the previous one. The new one has a battery that does not hold its charge very long. It also seems to stay on all of the time. More complex to use than the earlier one.

If you only want to phone, receive and send text messages this is the right cell for the right price. With a tight budget at hand I could only afford to spend 35 dollars max. on a payment plan so this was the solution for me. It even comes with a camera so you can still take pictures of your loved ones.

staff very competent. went out of their way to satisfy.

Wish I could turn the volume up higher. Battery life doesn’t last long

Husband is hard of hearing and not tech savvy. Having no success with other flip phones, he decided to try the Jitterbug. He hears well with it and is continuing to learn to navigate it.

Great item for technically challenged seniors. Easy to use and understand. Being used by an 85 year old and it's perfect. Has a lot of bells and whistles but in a "simple" format.

Overall this product is pretty user friendly but the instruction booklet should contain info on how to delete RECENT CALLS. I had to call Customer Care and they were kind of stumped on something that should be so straightforward. They told me the calls will drop off automatically and I trust that will happen. Also, I would suggest a different design for the VOLUME buttons on the side of the phone. When holding the phone, your hand automatically goes to the VOLUME buttons and inadvertently you can lower the volume. The elderly person for whom I purchased this phone is not hearing the phone ring because she is not aware that she is pressing the "decrease Volume" button.