Customer Ratings & Reviews

Excellent phone. So easy to use. The best phone I have gotten. Senior friendly.

Really dissatisfied with the way my mom was treated during the purchase of this phone. The phone worked great. But the customer service rep did not do what another rep promised as far as assisting my mom with setting it up and using it. Was very rude and dismissive to an 85 year old woman!

For my 95 year old husband this is the phone that he feels calling/answering is no nonsense and everything he needs is right on screen.

Great phone for emergencies and technology challenged persons. Easy to use and program.

Love this phone! Has everything I need. I usually only use for emergencies, so this is wonderful!

It oftentimes will ring once and go straight to voice mail when I'm sitting there with the phone in my hand

This phone was a quick and easily usable solution for our 84 year old cousin when he lost his smart phone. He may not even try to replace the old phone!

For a product marketed to older people, it is EXTREMELY more complicated to use than it should be. Far too many steps to make for basic functions of making phone calls or texting. Also, it is difficult to read the screens. Most older people have vision problems and this phone is totally unfriendly in that regard as well. Basically this is a useless item if you need it for 1) an older person who is not adept at learning new processes or has ANY, even slight, cognitive impairment; 2) has any impaired vision; 3) very used to using a typical cell phone already. Do not recommend!

This phone works well for my 83 year old mother. It has large buttons and easy to charge. If you use speed dial, you do have to hold the button down for a bit for it to call the number.

Excellent for the elderly. Got one for my 97 year old Granddad when his 30 year old flip phone died. Very user friendly.

The phone is easy to use and great. However, my father in law refuses to use it. He still has the phone, but I had to discontinue the service.

Picked this up for my grandmother. She is very pleased with it. The lovely customer service has been very helpful in assisting with getting her old number ported over.

Support from lively sucks, over an hour wait two days in a row and never did talk to an agent

Using this cell phone is too difficult for the AVERAGE senior citizen. Many of the basic functions are not easily accessible, e.g., you have to figure out how to start and how to end a call. And, more importantly, you can't access your provider's customer service, if you're not a Lively customer. To be clear, I have T-Mobile, and when I dial 611, I get the Lively customer service agent, who tells me I have to dial T-Mobile's 800 number in order to reach it's customer service department. There are a lot of features on the phone, i.e., text, radio, flashlight, camera, etc., but what good are these features if you can't figure out how to access them. They're all hidden under bizarre menus, which are too complicated for my senior to use. In short, this phone is not so senior friendly. I can't recommend it.

Great for those who cannot transition to a smartphone. Limited features and great usability. For the technophobe.

Phone worked only for a couple of hours. Then received the message "Call Not Sent." Only fix is to turn off and back on. Called Lively and they said phone was not properly activated, so went through the activation process again. Did not fix issue. Eventually they sent out a new phone. Same issue! Called Lively and said this is a known problem with Verizon and the Flip 2 with no idea when it will be fixed. Unfortunately, people cannot call me either when this issue occurs. So, this problematic will be returned. Do NOT buy as this issue may occur with your phone as well.

Ok. Was forced to buy a new phone because the software in my other phone was outdated.

This was the perfect watch for my 85 year old mother. It was easy to teach he the functions. The numbers are big on phone. Great service.

Works so well for seniors. It is easy for them to see who is calling

Purchased a Jitterbug phone for my 90 year old sad two years ago. Buttons wore out. Purchased a new Jitterbug phone but speed dial causes a issue. Apparently there is a bug in the software. When using speed dial, it works then just doesn’t causing you not to be able to call or receive calls. Returned the new phone and exchanged but second phone has same issue. My dad, now 92 needs speed dial. Had to return and purchase a different phone and different plan. Disappointed as Jitterbug was wasy for dad to use.