Customer Ratings & Reviews

Needed to call for help twice. first was in starting the online activation. guy was very little help and let's hope it was the end of his day. Second time was a glitch when the phone was initially turned on. Got a gal that was a super communicator. solid phone. cons: a little wide for my hands with RA. trying to use contacts takes far to many keystrokes. very surprised by the first bill. previous monthly bill on my old 3g phone was $20.23. With living the 19.99 turns into over $28. So sad that my 3g phone is being sunset. manual is a mix of simple and over simple. Big gripe. doesn't have how to end a call. old phone had a disconnect/hang up button. bottom line: the phone is just OK. it will be seldom used. needed for when driving. will likely just dial numbers. don't be oversold on it being senior friendly.

Nice little flip phone. Easy to use overall, simple, and in our opinion better than the last few years/phones of tracfone. Got this for my husband, we are done with tracfone. He is very happy with it. Has the basic service unlimited service/minutes for the $19.99 a month. Nice to not worry about running out of minutes. It has capability for browsing, internet, emails, etc, but he just uses it to have a handy small phone for emergencies while he is out and about. The phone tech at BB was so kind and set up the initial basic steps for me and it was ready to go and to take to my husband at the hospital. He is thrilled with it. We haven't tried the camera yet but it is simple to use and should take great photos.

This works well for senior citizens to be able to make and recieve calls.

I'm a slow learner, but it's a lot better than the consumer cellular phone. I can call Canada and the main thing to remember is the OK button. I still dont feel comfortable with the sound adjustments on the side. They could have left them off and just adjust it from the keyboard.

more easy button for old my dad he s happy nothing wrong

This was the second Jitterbug phone bought after buying one the day before and exchanging it. On both phones we had to restart the phone repeatedly and then could make ONE CALL before having to restart it again. The customer service at Best Buy was great though and they very cheerfully returned our money.

it is such a little friend, so effective, so robust, so cost effective, so easy to use, and so beautiful. And mostly small size that we can put it anywhere with confidence.

Flip phone 2 is a good all around cell phone for the money and is well made.

great little phone can care ever where love every thing

Just right for my Mom. She's not ready for smartphone.

Good service, compact and affordable. East to use and carry.

This phone has many features: It has large buttons, which makes it easy to use. The instructions on the use of the phone, made it easy to understand. I would recommend this phone to other people.

Good phone but I was to slow getting used to it. And I couldn't use the internet for my recipes

Does what it needs for a phone. Calls, text, wish it was better at adding contacts.

Although I thought the phone would be a good thing for my mom it wasn't. I liked the lively for all the new features but my 79 yr old mom couldn't stand the fact that you have to press OK for everything. She had the jitterbug which was much easier for her but it had developed problems with reception. After a week of trying to make calls she got frustrated. So I bought the jitterbug. She's satisfied.

Good so far. Lively customer service seems really good! I am 80 and learning a new device will take some time. I hope I can learn the Amazon Alexa voice for procedure for texting and voice mail. The regular texting takes some time as must use your phone keypad and sometimes have to go through 4 letters on the keypad before getting the letter you want.

My mom had a very unreliable flip phone from Verizon. After hours on the phone trying to diagnose the problem, I decided to get her the Lively Flip phone. I have always been very loyal to Verizon, so this was a big gamble...and we won! Great Call has the most patient customer service reps. They walked my octogenarian mom through setup, answered her questions and had her confidently using the phone in about an hour. The wait time to get through to a CSR is short, my mom can easily understand the CSR, and they understand the Senior audience. I can help her manage her Contacts via the website and they download to her phone. The phone is easy to use, the volume is loud enough (which was a concern), and the instructions are easy to understand. I wish we would have purchased this phone months ago!

Unfortunately for the elderly pushing buttons and not affecting other buttons is a tough job, I wish there was a lock mode so phone settings do not change unless a specific unlock mode is enabled. Also adding a name/phone/address is a multiple button pushing procedure which is a long process.

Good phone. We purchased for young daughter for when she goes out with friends. Just being used to make calls so she didn’t need anything fancy. Works pretty well. Issues with getting it activated. It took a few hours, but customer service was great!

The cell was purchased for my 86 year old mother. The telephone is great, very easy to use. I still cannot get the locator to work and the customer service people I have spoken to did not know how to rectify this problem. I assume I was not talking to the correct department. The operator should not have tried to help me if she didn't know how to fix this issue. She should have referred me to someone else.