Customer Ratings & Reviews

They kept pressuring me to update to a higher priced plan. was told they will transfer the phone number to my new Jitterbug flip2, that never happened. they never called me to advise of a transfer problem. The next day I cancelled my account!

Clear screen, compact, and fits nicely in hand. easy to use, great picture quality

We bought this phone for my daughter after she got into trouble. It was easy to set up and use. Love the color. It does have larger buttons which makes it easier to see for someone who has trouble seeing. For us, it fits the purpose, for others, it would be a very good phone for their loved one.

Good buy if limited features are wanted. Learning curve is not as simple as advertised. However, use can be fine-tuned to be able to operate the functions needed.

My 91 yr old father is ok with except he get tired of hitting the ok button after every step

The thought is good behind the idea of this phone. In general it is fine. If your loved one has any issue with memory or technology this phone may be of no use to them.

Simple to use phone for senior citizens, uses menus to access functions. I'm able to add contacts to the phone, by using my online account, which is easier than typing on the phone keypad. Only negative thing is the earpiece volume is not very loud, even when set to maximum. People with hearing problems may have to use the speaker all the time.

This is a wonderful updated old school flip phone. Purchased one for myself a few months ago after my smartphone died to get me by w/communication until I received a replacement phone. After I received my replacement phone I transferred it to my mother after she broke her contract phone. She loved it so much, because of the simplicity and the fact that she doesn’t ever use smartphone features. She uses a home computer for all that. She then had me order and set up a 2nd Lively flip for her husband and dropped the contract phones completely to save $. I kinda miss it actually. I use an iPad for most everything vs. the smartphone.

Difficulty to pair with car radio. Works for a few days and then disconnects. Have to shut down cell phone for it to pair again.

Excellent, great price & super fast delivery. I will definitely order from Best Buy again.

I purchased this phone for my mother. Once activated she started getting text messages from telemarketers. I called to ask how to stop this. She’s 84 & the phone was bought just for calls. I was told they couldn’t block texting. Every text cost .10 cent. I will be returning the phone.

We got this phone for my mother. She loves it. It is easy to use and a great size. The customer service at lively is beyond excellent. I would highly recommend this phone.

Dad loves his phone. Easy to use. Large print and high volume

Brought the phone for my 90 year old mother. She can use this phone, wish I had brought it in red.

My activation experience was....awful. Yes, I'm no good at this stuff but....just following the screen prompts made me crazy. #1: System told me up front that there's no service in my zip. Then it told me there was service. Then it told me both at the same time. #2: Told me during 4 or 5 tries that is could not confirm the serial number of my phone......a number I took off the box, which was sitting at my elbow. #3: When I entered credit card info, the system itself replaced the numbers with X's, just like in most security programs. But then it told me it could not proceed unless I supplied numbers. There were other problems. Total time just activating (had not even opened the box), about 2 hours. Now, I'm eager to see how the phone works. I will still give a "Yes" on recommending, since the phone is so highly rated. I can't comment on the rest of the phone experience.

Hard for my 93 year old mother to navigate to call

The GreatCall phone is easier to see with the bigger numbers. My husband likes the size because it fits in his pocket. He also likes that the phone really tells him what he needs to do when he opens it. It is much better for him to handle.

simple but did not like the extra cost for the emergency button

I got this phone for my dad who is in a nursing home. He has always used a flip phone and thats what he wanted to continue to use. The numbers are big, its easy for him to use, and its very simple. Just what he needed!

So farso good I have used it once but might useit again tomorow!