Customer Ratings & Reviews

ZERO. I started to set it up and learned that the voicemail function is missing. I had to call the company for a replacement and am still awaiting its arrival. Will anything else go wrong? David Cullen

Good product. Nice and simple. Had one die soon out of the box and it was replaced without question.

Bought it for my grandma. She enjoys it since she can communicate with her family

Has been working out well for hearing impaired elderly parent, battery life good

I bought this for my elderly mother. It is harder for her to use than her old smart phone. There’s like 5 steps just to make a phone call. I wish I had never bought it.

Great phone but difficult to text. Phone quality is very good.

Nice phone it a cool color and I enjoy having it!

No idea if I like this phone. The Jitterbug reps haven’t been able to use phone as they can’t transfer my phone from Consumer Cellular to my Jitterbug account which I am paying for

Training a senior is a little more difficult. Asking Alexi to ask Lively to call so and so is hard for my husband to remember. He isn't ready for have to have the plan to talk to an operator. Still trying to figure out if we are going to keep the phone.

Perfect choice for people who don’t need a smart phone. Very durable

It serves the purpose and is better than Crickets version of an updated flip phone.

Easy to set up once there is a rep at the store that can help you.

Have had to call customer service three times, cannot get Alexa to make calls or text. Each time calling customer service, was on hold for a MINIUM of 30 minutes....still not working as it should.

Ok but not as good as the Flip 1. Not as easy to use for hard of seeing.

While this appears to be an easy to use phone, for someone who has never used a cell phone or computer this phone is worthless. Too many distractions with options that are totally unnecessary for phone use. Wanted to get my parent away from the expensive land-line but this is not the answer.

Excellent product for those who need limited features in a phone.

Excellently simple for a simple user. Most important, the TotalTech staff was beyond helpful on all counts. Whatever you're paying these guys, its not enough! Marcos, THomas, Roy, and DESilva are the Four Musketeers!

I like my new Jitterbug2 cell phone, I have not used it much but that is just why I wanted this phone. I have all my contacts loaded and my favorites. The sound of talking and receiving calls is working good..... Thank's

Not a phone for everyone. However, it works well with older users who just can not get the hang of a "smart phone". Nothing wrong with that. For the most part, an elderly user has no use for internet access, music or movies on their telephones. This is perfect for those individuals that need a phone to communicate.

I bought this phone for my 86 year old mom. The idea behind the “flip phone” was to make it easy for her to answer and hang up by opening or closing the phone. Unfortunately, the phone comes out of the box programmed to require arrow buttons being pressed up and down and then an “ok” button to be pressed whether you’d like to answer or decline a call. Too much for an 86 year old! I called Lively customer service multiple times. They stated there is a software update available to allow flip open feature. They pushed the update to the phone. The first time the update failed. The second time the update succeeded. However, the flip to open/answer feature DID NOT function! Even though it was enabled in the phone settings. They pushed out the update again. No success. They had me do a factory reset. No success! They pushed out the update a third time. No success. They said they were escalating it to second level support. We agreed those folks would call me two days later and 2:00 pm. That is when I expected to see my mom again. They NEVER CALLED. I called customer service again. They said they didn’t have access to second level support. They could only message them. How ridiculous is that? Now they suggest they would send me a replacement phone, which could take 5-7 days. And I quote, “ there is no guarantee it will work properly.” What has happened to our society that nobody give a crap about quality or service?