Customer Ratings & Reviews

I never gave my number to any one and I got 85 to 95 scam called.I got angry so I took it back

Phone is exactly as advertised; my husband and I bought 2 of them. The Lively phone support person was very helpful and knowledgeable. The phone was easy to set up, my contacts were transferred by Lively to the new phone, and overall I am very pleased.

This model isn't nearly as user-friendly as the previous Jitterbug Flip. In order to place a call, the user has to use the arrow keys and the "OK" button to navigate through several screens, which is more than my elderly father can manage. After I saw he wouldn't be able to use the phone as is, I set up the Alexa option so he could try placing calls using his voice, but even though I wrote out the script for him to read ("Alexa, ask Lively to call...) he still struggles with it and probably won't consistently be able to place calls, if ever. Disappointing.

Bought for my mother since our current cell company dropped her phone.

This phone had no issues - returned due to having internet access and the goal was to prevent my child from gaining access to the internet.

I brought it for my Elderly Aunt. She is very comfortable with it.

Entering contacts is easy using the online option. Menu system is a bit confusing especially for older user believe it or not. To dial a contact it takes several levels. Would be nice to be able to program the emergency or speed dial buttons

So the phone itself works great for calls, texts, etc. It has a few features that annoy me, like you cannot delete all the texts from one person, you have to delete it text by text, it's annoying once you have some texts to get rid of. There is no quick call button other than the speed dial settings. It's a shame they didn't make it simpler to use. This is a phone for seniors, they don't need to be pushing extra buttons and navigating through too many menu items.

Bought it for my stepdad and it’s just a mess. He wanted a simple phone but it was too complicated to connect and had no service. He kept his iPhone 12 instead

I didn't realize it could only be used on Great Call. I would have gotten a Jitterbug instead Great call is not the best service.

Bought this to replace the same I bought for my mom 5 years ago. Old phone’s charging input broke. I’ve been told that happened easily on old model. New model has USB-C port for charging. My mom is about to be 90 and anti-technology but is able to use this phone.

Yep, this is perfect ! Did a bit of research prior to purchasing this item and I am totally satisfied. I purchased this for my mother!

I haven't used it yet, I haven't used it yet, I haven't used it yet.okd

Excellent service from sales person. She assisted us with our many questions and then also completing the sale and activating the phone.

Well it’s kinda a good phone but I just wished it’ll answer just by flipping the phone open,plus I don’t like when I get all sort of crazy calls

Outgoing calls only work intermittently. Incoming calls go straight to voicemail.

The best customer service I have had to get the phone set up and ready for my dad to use. He loves that all he has to do is push a button and it calls me or my brothers. Recommend getting the phone if you just simple.

The old one that broke was much more intuitive....

This was an excellent choice for my 92 year old mother. She can’t even use a remote. I made “2” speed dial for her to call me and close it to hang up. Thank you Best Buy for recommending this phone!

It's really a great quality phone for such a low price!