Customer Ratings & Reviews

Was in the hospital, haven't opened it yet. I will let you know when I do.

Setup is horrid. Phone menu choices don’t work and when I finally got to someone they couldn’t hear me. Hopefully the phone works better. Finally got someone and they had to transfer me. But there phone wasn’t working. Finally got someone. Slow process. Hopefully the phone works better

I bought this phone for my 88-year old mother who was struggling more and more with her Samsung A50. So disappointed. Previous answered questions indicate that for a full year they've been "working on" the 2 features I needed for it to have to make it easier for her - flip to answer and speed dial - but now they're saying a software upgrade will be pushed out mid- January 2022 that will allow these features. The worst part - they're both in the owners manual that came with the phone we purchased in December 2021! Customer service, when you can get through, is inconsistent - one agent said that she could push the update of I had the phone. When I had the phone in my hand and called back, the agent who answered my call said that all customers were getting it mid- January and not before. Too bad, so sad. One time I chose to take advantage of the call back option for customer service and was told my wait time would be 14 minutes. The call back came a full 24 hours later! When I answered the call they asked if I'd be willing to take a survey after the call. Sure, why not. NO ONE FROM CUSTOMER SERVICE CAME ON THE LINE, but when the survey did and asked me how well they did, I wish I could have given them zeroes. They did give me 2 minutes to record a response. Boy, did I. The one time I was helping her with her voicemail using the speaker, there was tons of static. I didn't think there was a volume issue as others have indicated, but the speaker sound quality was so poor, I can't see her using it. If I thought she would be ok with another change I would return it. I can't even imagine why a company that markets their product for seniors would launch a product that is so misleading and hard for a tech-challenged person to use. If you're considering for someone you love, at least wait until February 1, 2022 when it will hopefully be shipped with all the features they claim it's supposed to have.

Quite easy to navigate and love having a red phone!

The older style Jitterbug setup was better for elderly people. Larger buttons, simpler operation. The adage of keep it simple is accurate for the elderly who may not see well or have arthritis in their hands.

Phone works well. Fairly easy to use with my limited vision. Cost is reasonable.

Got this for my 88 year old grandmother, and she still can’t figure it out. It seems very simple. But wish it had an option to place numbers on speed dial or customize the order of the menu screen to simplify it.

It was originally for my mom. She don’t like the smartphones. Which is ok but her flip phones just ain’t making the cut…. Sorry MOM . I had to return it but it is a pretty nice phone . Comes with a stand, which I thought was pretty cool. It also has an emergency button. The price was to good to be true.

So far so good. I am receiving a lot of texts from which I don't know the sender, but I am blocking them.

Needs bigger buttons options to remove all voice mail at once

a flip phone is best for making phone calls. you never lose the key pad. its always right there when you need it. it has a charging dock. you don't have to plug in in .

I'm a new customer, but so far no complaints. I appreciate the size of the numbers on this phone. So much easier to read and no incorrect numbers pressed because of my finger size. The red is a beautiful color too!

The Jitterbug2 is NOT Senior User Friendly as advertised. I'm sure the energency button feature is good for saving lives, but the phone itself is too small for elderly. It reminds me of the old flip phones with a red button for emergencies. My dad cant call out on it because the screen is so small and contacts are hard to locate. He receives calls alright, but the volume level should go higher for those that have trouble hearing. The nursing home accidentally washed it and now the screen doesnt work (our mistake). However, since its not water resistant we will need to get a replacement, but it won't be a Jitterbug.

I've been a lively customer for about 4 and had to replace the phone about five times. The phones are not well made and are expensive for what they are. The the hinge has become flimsy and the front screen is gone out on two separate phones. One phone I had in my pocket with a roll of quarters and somehow it broke the screen. The other two times I dropped it. They need to offer a sturdy case for them with screen protectors. Half the time the Alexa app doesn't work and deleting text messages is a pain. You have to do it one at a time. Overall the phone is not difficult to use

I bought the phone for my elderly mother. The connect and disconnect buttons are reversed from her last phone. This made it easy to accidentally disconnect when trying to answer. She is unfamiliar with computers and it was hard for her to get used to negotiating the drop down menue. The more she used it, the easier it became to use.

I have been looking for a phone like this for quite awhile, decided to check into BestBuy. This is the phone I have wanted because I have had nothing but grief with the so called smart phone I was issued at the onset of 5G. Ease of operation is exactly what I wanted!

Love this phone - it is the perfect phone for non techies like me - so easy to use and it's cute too! The only problem is I have to charge it every few days or so and I don't use it that often.

The phone is alot harder to use than we thought it would be. For it being advertised for seniors is kinda misleading since it is so difficult to get messages, etc.

Phone works fine, but not sure the old man can operate it.

Good phone and service but Best Buy no longer helps set up account.