Customer Ratings & Reviews

I think the phone is OK, wanted to exchange it to change colors but store wouldn't give it to me for the same price. Not out of box or opened as it is a gift.

I wish the information on the front cover was more defined. The letters and numbers, etc. are very faint.

The Jitterbug cell phone is working out great for my mom, since she needed a phone for people that are hard of hearing. It was quite a bit of work though getting the number ported from my previous cell phone company. Also the Best Buy representative did not tell me when I was activating the phone that I was not immediately getting the number from the previous company.

This review is on phone servicer. Had service for eight months didn't use for the first 3 months till completed move to this area code. Receive 10 to 20 calls during weekdays from spam numbers trying to sell random things to scammers trying to get personal information.. When you can finally get through to lively customer service they tell you not to answer calls. 1. Phone is used to communicate so do not answer does not work. 2. I am making calls to set up utilities and change insurance and realigning everything to this new living area and people need to call and talk to me to help me do this. Not answering does not work. Lively owned by Best Buy Health does not participate in the FCC program the larger carriers do to help eliminate spam and scam calls. Overall, I do not recommend this cell service carrier because who has time to deal with spammers and scammers 10 to 20 times per day.

Pleased with size, display and ease of use. Enough said.

the phone is quite easy to which I like. the buttons are nice and big.

My 81 year young mom can't operate it at all buttons are big enough

Walked in, said I wanted Jitterbug 2, the clerk brought it to me, asked if he could activate it for me and set up my service, all in about 7or 8 minutes and I was out to door with my purchase. I really like the phone. Spent 4 1/2 days with Net 10 on phone and still was not set up, so I cancelled their service and sent their phone back.

Arrived quickly-was easy to set up and I was able to keep my old phone number

Love my new Jitterbug. It’s compact and easy to use.

Easy to use. The size of it fits in my pocket. Loud enough to hear.

It is too complicated for myself (83 years old). I cannot check messages and sometimes cannot dial a call thru. I hear well but can hardly hear the buzzing. I can write e-mails on a computer but too complicated to do anything else. This phone is supposed to be for Seniors but I don't know anyone who can use it. Elaine Mac

Purchased for a legally blind senior based on voice activated calling (the only phone with it.) using Alexa/Lively, GreatCall/Amazon partnership. Amazon has updated the Alexa app which is no longer compatible or not working with Lively for assistance in making Calls. Based on other reviews this has been going on since January 2022 and is still not rectified for the customers purchasing the Jitterbug Flip2.

simple and easy to use. Fits nicely in the pocket.

An excellent phone for someone, like me, who would rather not deal with a mobile phone at all. The phone operations are much more intuitive and easy to use that all the other models I've seen. The user manual is very detailed with step-by-step instructions for the new mobile phone user. I recommend!

The previous model of this phone was more user friendly for elderly people this newer one flip2 is not user friendly for the elderly, plus when picking up the new it already had been applied to someone else account had to go back get another one

I haven't had a need to use it for anything yet. I thought it may be handy in case of an accident or a emergency.

Best cell phone I ever used. Easy to carry easy to use. Sound great, Batteries last long

easy to use,,nice buttons,, easy texting,,over all a nice phone,,hope they don't stop selling them

Easy to use,good sound quality in speakerfone mode. Very intuitive when using it , not complicated for a technologically impaired person to use. Great help from the Best Buy employee who took care of activating the phone.