Customer Ratings & Reviews

Its a lot of extra screens to get even basic tasks completed. I tried assigning speed dial and it was torturous! The EZ instructions leave out steps so it took me an hour to hunt and peck to find the sequence to add 8 phone numbers and then assign them speed dial locations. My mother's 86. Good luck Mom! You can thank me later! She'll probably write me out of her will.

Great basic phone at a great price. Easy to use. Great for seniors.

I love this phone, I am not a technical person and would not even have a phone at all except there are no more payphones. I give it a fair rating because I was mislead by the company about pricing. There is almost an extra $10 tacked onto my monthly bill for hidden fees and charges. This is very hard for people on fixed incomes. I wish I never bought it, but I paid $100 approx for it so I will keep it.

satisfied with the product, another helpful gadget. repeatitious greeting of my phone number.

So easy to use. Even my arthritic fingers can handle the buttons.

I like all the features Lively has great customer service

The item is excellent and the service was fantastic. We will be back again.

It is a basic phone. Easy to understand and use. Good for the non techies.

Considering this phone is designed for seniors, it fails in several ways. First the ringtones are terrible, no classic ring.. all piano type tunes. Many seniors have hearing issues and these are not good for them. Earpiece volume could be better. Menu options could be simpified. But ringtones/volume are the biggest issue. Best Buy could not sample any features in store so i gambled and lost.

The Volume Control is where I hold the phone-when I hit it by mistake, the other party can't hear me. Big problem!

Purchased for my mom. Very easy to use, she's very happy with her new phone.

Several serious design errors in a phone meant for the elderly. My dad has mild dementia. I bought this for him because he could not use an iPhone but he can not use this phone. You can't answer it by flipping it open. You have to open it and then also press the OK button. Another problem is when making a call using the contacts. You have to scroll to the contact and press OK and then press OK 2 more times. Really? There needs to be a simpler interface or way to modify the interface to meet the needs of a population that has widely differing levels of ability. Very disappointing.

Easy to use just like advertised. Love it. I would buy again.

A great senior phone for some, very simple to use (takes a little getting used to). I would have given it a higher rating except for the fact that it cannot be locked leaving all of your data easilly available for whosoever :-( a good, fast & responsive cust. svc was a plus for me.

I really like my Jitterbug flip2 phone. It is so easy to work

This is the 3rd time you have sent this to me to review. DON'T ask me for it again. I would recommend this item but not Best Buys

great phone, easy to use, perfect for seniors!! Bob

very easy to use for folks who are not computer savvy

The phone is good but the service was terrible (not from Best Buy, but from the wireless provider- Lively). We couldn't ever get the phone to work correctly because it wasn't interfacing with their wireless provider, Verizon. Awful experience. We moved to an AT&T phone.

worst phone and worst customer service in the industry. Bought as a protective device as well as a cell phone. Won't work, Charges for items not needed as advised. CS doesn't know how to fix. Bad choice.