Customer Ratings & Reviews

The phone is excellent however the support is non existent. Phone calls and emails to Lively are not answered.

Works as advertised; however, a lot of steps required for initial setup Great flip phone deal for Seniors…

I like this type of phone, but I have to go back and talk to the sales person to figure out some things.

this phone most of the time won't allow you to make a call if you have voice mail or text messages, you have to clear them before you can call anyone. Its very hard for my 90 year old father to use. I hate we got this.

Just activated this today. Seems to work ok so far.

Phone was working great for 6 months then one day took it off the charger stand and the main screen was dead. After some research I found this is a common issue with this phone - something to do with the hinge. Will never buy again.

Service was one call in or out then phone was unable to make or receive call. Returned and dropped service. If service worked, the phone was good for what I was looking for.

THE KEYS ARE HARD TO PUSH & THE DIRACTIONS NEED EAISER READING.

Have not used it very much but from what I can tell it will meet my needs.

No as expected, satisfaction wasn't to my expectations

The phone itself is fairly easy to use. However, the spam calls and texts are astronomical! Are they targeting the elderly (who are more likely to purchase this phone) on purpose?

If you have never owned a cell phone and only wanted one to make calls this phone would be ok; however, if you have ever used a smart phone, DONT purchase this phone.

Husband did not like it at all couldn’t get it to work for him Was not able to return it because to late to do it . Tha store said I had to January 17 to return it did not get it connect to lively until January 20 now have phone I can’t use

The coverage area isn't always adequate in some locations.

I just wish the ok button was green for my 86 year old dad.

Bought a Jitterbug 1/04/22 with the idea that at 86 we could use it mostly to use as a way to get help or contact our kids to let them know we are ok. Our camp was one of the main locations. All cell phones will at camp but the Jitterbug would not. Very disappointed. What can we do?

Dismal customer service, over 25 minutes hold times (i hung up after I hit 25 minutes)

My mother in law loves the phone. I wanted to have the bill sent to her, but the clerk set up payments on my checking account. I got little acknowledgement from the clerk when telling her my wishes.

This phone is perfect for my 84 year old mom. She was very apprehensive about having to get a new phone since she is technologically challenged, but she is able to use this phone with ease.

had to wait. poor staffing meant wait for service.