Customer Ratings & Reviews

Easier to navigate than other phones. Bigger Buttons help.

Purchased for my wife and she was thrilled. She loves the fact it has large numbers and is easy to use.

So far we are happy with the pbone. It was purchased for my elderly mother.

Nice help with setup- only thing not happy with is that you have to go in three times to delete a contact - like the new texting feature too!

Works well for a starting phone for an elderly person that is just starting with a phone.

My mother is in Assisted Living and needed a phone that was easy to deal with. I bought two of the Jitterbug 2 flip phones about 6 months ago. One phone lasted about 4 months and then started acting weird, like it appeared to be getting stuck, but really it was being extremely slow when moving the cursor. Restarting the phone didn’t help. By that point my mom could not dial out and I could still call in so I left it. The other phone is still working, but I’m not impressed with the overall quality or flexibility of programming the phone to make it easier for my mom to operate.

Perfect for family member that has dementia. Easy to understand and use.

This phone is best for seniors who really only want to make and receive calls. Contacts have to be entered manually using the old style telephone keypad. That is, tabbing through a number and then up to 3 letters to get to each desired letter. Texts have to be entered the same way. It is OK for receiving texts. The included charging station is hard to line up with the phone so that it actually charges. There is a standard port on the side of the phone that works much better.

Easy to use and a lot of features..................

I bought this for my mother. She really enjoys all the features and its easy to use.

I am writing to express my extreme dissatisfaction and outrage regarding the billing practices of Lively (formerly GreatCall). Three years ago, I purchased a Jitterbug phone for my mother, who, due to significant health issues, was residing in a rehabilitation facility. The purpose of this phone was to provide her with a simple means of communication. Unfortunately, due to her health condition, she was unable to use the phone. I called and believed that the phone had been canceled. Despite this, I recently received a bill from Lively demanding payment, after two years of nonservice, during which the phone was not used. They continued to charge her, until I made changes to her bank account. Then they sent me a bill demanding payment. I contacted your customer service department to explain the situation and rectify what is clearly a gross error. I was appalled to be told that it is not Lively's "job to police accounts." This response is unacceptable. It demonstrates a complete disregard for your customers, particularly vulnerable elderly individuals who rely on your services. I find it deeply disturbing that your company would continue to bill a customer for two years without any usage, effectively exploiting their circumstances. It is particularly egregious that you are willing to actively monitor accounts for overages, presumably to maximize profit, but refuse to acknowledge or address accounts with zero usage. How many other elderly customers have been similarly victimized? How many have had their limited income unjustly taken by your company? the following: * Immediate cancellation of any outstanding charges * A full refund of all payments made over the past two years. * A formal apology for the distress and financial burden caused by your company's negligence. * A review of your billing practices to prevent similar situations from occurring in the future. I am disgusted by Lively's lack of empathy and predatory behavior towards vulnerable customers. I expect a prompt and satisfactory resolution to this matter. Failure to address this issue will result in further action, including filing complaints with consumer protection agencies and sharing my experience with relevant media outlets.

My 98 year old mom took about 3 weeks to learn how to use the basic functions of this flip phone after her other one broke. I need to make her some notes on making a call, answering the phone, etc. The manual was clear enough for a younger person. I am happy to say that she is getting used to her phone and she likes the red color.

This is what i have been wanted to use, it is very easy to use.

Senior-friendly and pretty easy to use. Service also was easy to sign up for using their website

I hate this phone and service. This phone is supposed to be easy for elders and it has been nothing but a huge pain. Sometimes it will ring and sometimes calls get dropped before it ever rings. Sometimes the light on the screen stays on for no reason for hours and can only be fixed by turning ghe phone on and off. If you don’t randomly turn it off and back on, service drops and you can’t receive or make calls until you “update” it. Very dangerous if an elderly person is alone and needs to call for help. Didn’t bother signing up for the medical alert services because it would cost like an extra $100 more a month. I plan to drop this provider once my 1 year mark…not that I’m under contract, but just bought the phone and it’s useless with any other provider so getting my money worth before switching and having to buy another phone.

Excellent phone for Seniors. Large numbers and easy to use. I bought this phone for my mom and step-dad and they loved it!!

Better flip phone than my husband had. I waited for a sale. This phone is easy to set up and has what he needs like speed dial and larger screen. Customer service is no waiting and ready to help. I was even able to transfer his old number and now paying less per month. 4 stars because it's a flip phone could be a 5 because it is the best one I have used.

This is a phone my husband uses . It is simple to use and lets him keep in toch with family..

This is a great phone for my elderly dad he love it and all the features to keep him safe!!♥️

This phone is very helpful for elderly and easy to use.