Customer Ratings & Reviews

I love my new phone and the staff, especially Bethany, is/was knowledgeable, very patient and pleasant to work with. I plan to update from my previous phone there. I plan to use this phone as backup since it live in a rural area.

I loved the red color, the fact it's a flip phone, and it's size. Picks up signal as well as any other phone.

I needed a phone inorder to restrict internet access to my 11 year old child and was guided by a store associate to this phone which has been amazing so far. It wqs easy to activate, works great and were 30 days in so far without any hiccups!

Texting very difficult other features ok best buy helpful with purchase

Very easy to set and use. Large number buttons. Clear sound.

This is a very good option to use only at home, to be in contact with my loved ones, no internet or nothing else, just to be in touch, and not expensive.

I had a lot of trouble getting an existing phone number ported over to this phone. Per Lively's instructions I shutdown and restarted the phone several times over the period of few days after Lively notified me that the number had been successfully ported to no avail. I had to do a factory reset to finally get the phone to recognize the number. The phone has good clear volume, but I think the original Jitterbug Flip was easier to navigate. You have to push a lot of buttons to make a call from your contacts. One nice feature about the Lively service is that contacts can be added, deleted, and edited from the online account so you don't have to do that via the phone's number pad.

Didn't need Lively phone I bought as my old one still worked

I recommend the Jitterbug cellphone for seniors who want a simple cellphone with personal representatives. I recommend that you offer a cellphone that is easier for seniors for texting. One letter at a time takes too long. You can offer a texting cellphone without a lot of expensive internet connections.

Got it for my father in-law he loves it easy to use simply

Mom is 93 and had big problems with her smartphone. This flip phone is easy to use, has GREAT SOUND, reception is remarkable. Added bonus is their alert systems for seniors (subscription) which we got for mom, in case of emergencies. Good deal on sale, and now I don't get "butt-dials" from Mom all day long.

This new one is not as good as the previous one. The new one has a battery that does not hold its charge very long. It also seems to stay on all of the time. More complex to use than the earlier one.

It works like it should. No problems at all. Great phone for seniors.

Good phone for older people who don't need the bells and whistles.

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We recently purchased this for our 96 year old mom, who was struggling with her i-phone. This has actual buttons, and one primarily uses the "back" and "OK" buttons, along with the up and down arrows. This has simplified her life.

Husband is hard of hearing and not tech savvy. Having no success with other flip phones, he decided to try the Jitterbug. He hears well with it and is continuing to learn to navigate it.

I do NOT recommend this phone. My mother has had nothing but problems with it. It works intermittently so my mother never knows if she's going to be able to make or receive a call. When it's not working the red help button also doesn't work. We got her this phone so she would be able to call out if she needed to reach someone in her family and for emergencies she could push the red button. The LIvely customer service representatives are nice but they haven't been able to help us and this is after waiting on average 25 minutes. Since I was tired of waiting so long I decided to start emailing and in a week have NOT heard back from them. Why did we spend money for something that doesn't work and where they don't respond to their customer service emails.

The Jitterbug phone has been an excellent choice for my elderly mother. It is easy to read and easy to operate. It accompanies the Lively phone plan which is economically priced at $19.99/mo. Although my mom doesn't use it, it even has a camera! She really likes her phone.

Great item for technically challenged seniors. Easy to use and understand. Being used by an 85 year old and it's perfect. Has a lot of bells and whistles but in a "simple" format.