Customer Ratings & Reviews

Super easy to use and set up. Had to replace a previous device which was lost, and with the cloud backup all of the contacts were there when the service was activated

Perfect phone for my Mom who's 90. Very easy for her to use

Debated between 3 and 4. compared to other phones it's a 4 but compared to our previous jitterbug it's a 3. We loved that old jitterbug phone it was so simple and easy and I recommended it to so many people. This is really too complicated for his use. We are managing but sure miss the old phone. Which by the way lasted many many years.

I do NOT recommend this phone. My mother has had nothing but problems with it. It works intermittently so my mother never knows if she's going to be able to make or receive a call. When it's not working the red help button also doesn't work. We got her this phone so she would be able to call out if she needed to reach someone in her family and for emergencies she could push the red button. The LIvely customer service representatives are nice but they haven't been able to help us and this is after waiting on average 25 minutes. Since I was tired of waiting so long I decided to start emailing and in a week have NOT heard back from them. Why did we spend money for something that doesn't work and where they don't respond to their customer service emails.

I bought 3 of these as Christmas presents for my daughters so I cannot give a review of their functionality yet but I can tell you about them so far. They are good looking phones, attractive colors, very well made and sturdy. These phones only make and receive calls, take photos, send text messages, so they are ideal for children or seniors. Or perhaps if you are trying to wean yourself off spending too much time on your smart-phone then this is a great choice. They do not take an sim-card and you need to use the app to activate them and then you pay a monthly subscription fee (about $15) and this gives unlimited calls. And they look great with the flip open action. Definitely recommend but I will review their functionality after Christmas.

The purchase and set up process were easy enough. I was told they could get it set up in store but then at checkout, I was told they cannot do that. I may have had a new employee but still frustrating to be told one thing and then find out something different.

Easy to use, it works as intended and is small and compact

My husband loves his flip phone and it’s a great phone and service

Very easy to set and use. Large number buttons. Clear sound.

I recommend the Jitterbug cellphone for seniors who want a simple cellphone with personal representatives. I recommend that you offer a cellphone that is easier for seniors for texting. One letter at a time takes too long. You can offer a texting cellphone without a lot of expensive internet connections.

I bought this phone for my elderly mother. It is simple to use and small. She doesn't really use a cell phone, but I notice she carrys it when I take her out.

Pretty easy to use for a non-techie, and could not beat the price anywhere!!!

Cellular data doesn’t work in a lot of places. Overall it works great

Very easy to set up…Your website was very helpful when I started to get stuck…

Good for seniors that need larger numbers, letters on screen. Does the job.

I needed a phone inorder to restrict internet access to my 11 year old child and was guided by a store associate to this phone which has been amazing so far. It wqs easy to activate, works great and were 30 days in so far without any hiccups!

Bought this for my father-in-law (93 yo). good basic flip phone, large buttons, great volume for him (hard of hearing, even with hearing aids). He did not need/want any bells or whistles; it has worked extremely well for him.

I purchased this Jitterbug for my mother-in-law who is in her eighties and not very receptive to technology. Amazingly she was not at all intimidated and started using it right away. The people at Best Buy in Selinsgrove made the purchase and set up very easy. I cannot thank them enough for their help.

My relative just wanted a simple phone to use, but wanted a flip phone so it didn't fall out of his pocket. He is color blind and has vision issues. He set this up on his own, very CLEAR instructions and easy to use guide added the larger text and can read it without his glasses. He also set the background color so he could see the writing. He had 5 colors to choose from, would have preferred a black, but that was not a choice. He will not be using the texting or medical part, just wanted the ability to call. The downside is you pay for the phone, ($100) then you pay for the activation fee ($35) and also for a voicemail feature ($3) and if you text ((.10) per text. Somehow they could advertise the activation fee. I ordered on line and it came the next day, BIG PLUS. No physical person to talk to only robo's that was the downside 5 star for meeting our requirements.

Its a good phone for people like me who don't use all the normal features.