Customer Ratings & Reviews

This is what i have been wanted to use, it is very easy to use.

Purchased this phone for my elderly grandfather who can use it well and works great for him.

With my mother being blind we could not get her a touchscreen phone. This flip phone was perfect for her and it even has a screenreader specifically for the vesion inpared.

Husband is hard of hearing and not tech savvy. Having no success with other flip phones, he decided to try the Jitterbug. He hears well with it and is continuing to learn to navigate it.

The new Lively phone was easy to setup and activate. The phone number transfer was completed in one day, so the phone was operation under our existing phone number and receiving calls. The GreatCall service in our area is very good.

Got This for My Elderly Mom. She Gets Flustered with Anything That's Too Involved Technology Wise. She Easily Works This Phone. If You Have an Elderly Parent, Grandparent, or an Elderly Person Who Doesn't Like Change, or New Technology Gets Them Nervous, This is the Phone for Them...

I'm so new to this product only a matter a few weeks. However, the help I received and how to use things was all thanks to Best Buy and this is a much easier product to work with. Right now, I'm one happy person for finding this to accommodate these days and times.

Great item for technically challenged seniors. Easy to use and understand. Being used by an 85 year old and it's perfect. Has a lot of bells and whistles but in a "simple" format.

First of all, the company recycles the phone numbers of their dead customrs - so your loved one will be receiving collection calls from the previous users of the phone day and night. This is very confusing for someone with dimentia. Secondly, the online portal is very confusing and we were unable to to get into our online account to manage the account. My father with dimentia was not able to use this phone as the calls for Lively's past customers was very confusing to him Probably best to get your loved one a land line. Also my dad could not keep up with charging the phone and he also lost it frequetly. A land line would have been better.

Purchased for an elderly first time cell phone users. Cancelled existing landline phone. This can be on the person instead of trying to rush to a phone on the wall two or three rooms away and find it is only a waste of energy, a telemarketer and or robo caller. Neither gets around very well anymore and the help button is a great feature.

My only complaint is this was a Best Buy online curbside pickup order and the delivery was an unseed and opened box. Clearly this was a return and resold as new/factory reset, I'm not stupid BB. That aside, the activation card was missing but all other documentation was in order and there was zero marks on the device. The activation took a few hours since no card = call in for activation. Once the activation completed the phone interface is what you'd expect. I think it's great. Basic no frills crystal clear sound and I mean crystal clear. Lots of good ring tones, nice size ear screen with good basic controls. No hidden controls so if you use the mouse, the confirm action is a separate button so all actions have to be deliberate. I bought the Health and Saftey add on which enables the emergency button and for an added cost (there are 3 tiers of the Health and Saftey plan) added the personal operator for them. They can locate within 15 feet of the phone (GPS broadcast) The texting is pre-last gen but it works. Basic texting is all you need. Alexa works, yes it does but only connecting it to your account. Otherwise it says all it can do is control your phone which it doesn't do at all and 3/4 of the time when it does work. Calls are again, very ear and the sound is amazing. I'd say better then my Note 10+ on Sprint/T-Mobile. The support was patient because the activation server was down for a few hours. Read the directions before turning the phone on like I did (it says don't turn it on prior to activation all over every side/flap and on the physical unit of the phone) . It will literally save you possibly having to rerun the phone. Activate the account online or by phone first then when instructed turn it on. Has wifi 2 and 5 which is awesome and intuitive connection so set it up then it'll connect when it's in range like it should. Camera sucks but you get a 2mp camera. It's something at least. Looks pretty, Candy Apple Red. Good build.

I bought this phone for my 96 year old husband. He is totally not tech savvy and finds it difficult to find things. He will need several lessons to be able to navigate.

I purchased this phone for my 91 year old mother. It is a good phone but not for my mother because it was too difficult for her to use. The sales person said, she should have no problems using it because it was simple to use. I had to switch it out to the Jitterbug now that one is very easy to use.

Handy and inexpensive. Needed a cheap phone to take on a trip and not to have to worry about someone stealing my regular $1000 phone. This is a good option.

There are some draw backs with this phone if you are considering it as a purchase for a senior. First, the max sound levels are not so max, more like medium. Ring tone choices are also very similar in timing and tone, therefore not very appealing to some seniors. Answering the phone only provides the choice of answer or ignore. BLOCK should also be available in todays climate of poisonous phone phishing and snake oil sales calls. If you choose NO to purchase texting for senior, there is no way to block incoming Texts and they will be billed per letter. For a phone designed for senior, its missing ...give this 67 yr. old a break! I share no plan. I'm on a tight budget. I need a phone. This will serve the purpose... for now.

Fantastic price for a senior on a fixed income. It's the only way to go. Monthly service fee approx $28/month. Not even a dollar a day ! Also it is hard to loose because it fits well right down into your pocket and you can always keep your hand on it !

I have had great service ever since purchasing this phone for my dad in 2018, he would still have the same phone had he not dropped it about 4 years later to the point beyond repair therefore I came back and purchased another in May still a great upgrade for him. We are pleased with it and I encourage each user to make sure that they are updated with the services because the plan has changed and you may need to speak with the server to correct your information concerning the phone in the system we actually received a price drop significantly with the plan.

Very efficient phone. Easy to use, lightweight, and more efficient than the AT&T phone I had. Very strong battery.

Husband need an easy to use phone while being hospital

Small, handy, simple, cannot judge the camera yet. Battery is fine.