Customer Ratings & Reviews

My grandfather needed to replace his old Lively phone. This one was easy to set up and so far all is good!

The phone is great its very loud and clear. We are very pleased with it and the plan is very reasonable

I bought this for my mom who doesn’t handle technology well. It is a great little phone for someone who doesn’t want a smart phone. She can call and text and Lively has operators available to call a Lyft ride or help with any emergencies. It also has a magnifier, a camera, a flashlight and a calculator. Lots of handy features. And the red phone is really nice looking. The phone is relatively small (but the letters on the screen are not) so I bought a case on a lanyard on Amazon so she can wear it around her neck. But plan to spend some time getting it activated. I struggled a bit with that and spent nearly two hours getting it done. There are people who can help, but only during regular business hours. A great buy on a Best Buy sale.

I got two of these one for my mother and father. I have spent hrs trying to teach both my elderly parents how to use a smart phone & I thought the flip phone would be easier for them, & it is to a certain extent. I have tried to program the speed dail features on my dad's phone and it still has not configured. I really don't understand why. So I am gonna have to call customer support again. I would think the process of activating the phones and programing would be straight forward and easy. But its really not. I am glad they both can dial out but my folks have to enter in the full number every time. If you wanna get this for convenience for you and your elderly parents I do not recommend. It will take a long till your done

Worked perfectly. Bought this for my 94 year old father.

This is the perfect phone for my mother! And at $20.00 a month unlimited text and minutes and no contract — no brainer!

Great phone for seniors..The cost price needs to be lowered for more seniors to be able to access it..

Great phone Easy to use -large numbers- my 93 year mom can use it with no problems-customer service is great

This phone is for my wife, she is getting along very good. This phone is a lot easier for her than the old one. The bigger numbers and the simpler functions help her use it. Thank you.

Bought this phone for my 92 yr old Dad. He has already used the emergency button several times. Highly recommend.

Exactly what I was looking for. Being a senior citizen and not much of a techie, I am totally pleased with this purchase.

I thought it would be easy to transfer my phone # to this new phone but I'm so glad I went to the Best Buy store as it was complicated. I also had trouble with the voice mail and had to have the phone programed again and learned a new way to use this venture in order to have it work. I do not use more features yet as I have had it a short time so hope I will not have more problems.

Perfect for my mom. Easy to use and great speaker for hard of hearing.

Overall ok but has issues. This was purchased for my father. 1) Voicemail. I needed to call Lively to have this added to his phone. After adding when I see a message I have to turn off his phone and back on to access the message. 2) He tends to use the speakerphone which automatically changes the ring to silent so he will miss several calls until I change it back to Max volume. 3) Adding contacts when new. No option to transfer from SIM card. I had to manually enter each contact. 4) Not good for text since you have to scroll to the correct letter on each pad. This is normal for this type of phone and my dad doesn't text so ok. 5) The limited number of options in the software for viewing numbers and other menus is lacking.

Terrible-second bill was over$250. Plan was supposed to be unlimited. Said they would reverse charges and never did. Website is unfriendly. Was never able to set up auto pay online, ended up calling company to set it up over phone. Even then it was not set up and auto pay never took effect. I don’t believe an older person would be able to navigate the obstacles this company creates. Cancelled service after 4 months of service and almost $400 worth of charges.

Great phone Easy to use I like it All my stuff in one device

Easy to use, no bells and whistles! Easy to use keypad.

All functions are easy to use for seniors, My mom is 94 and she likes it.

A great little phone, so compact, numbers are big, would recommend it for the seniors

This item has helped my 85 year old brother come to using technology of today. He was living with not accepting change and just the simple usage of the Jitterbug he has come around. Thank you