Customer Ratings & Reviews

Since this was my first foree with a smart phone, I was surprised at how easy it was to acclimate myself with new technology & how quick & easy it was to get support from the Lively tech support group.

This cell phone is for seniors. It is easy to use and is backed by an excellent customer service team at Lively. It has enough features to keep pace with much more expensive products.

Great phone for seniors! My husband really loves the phone. Price is affordable. Easy to use. I highly recommend this phone!!!

This smart phone was to be the upgrade from my flip phone. I guess it's wonderful, if I could use it. The set up asked me questions I could not answer, and after several hours of trying to tap tiny letters & numbers to enter my email address & password, I finally called for help. After being told by the support team at Lively that I needed to practice or contact the GEEK squad to use this fine phone. I decided that I did not need a new phone and contacted Lively to switch my account back to my Jitterbug2, which they did in a very friendly and understanding manner, Thank You LIVELY. Then when I started to arrange a return with BEST BUY, I discovered that the restocking fee was almost 50% of the purchase price. Now I can tell everyone I have a SMARTphone, it's in a box in the desk. I must add that everyone I contacted at BEST BUY & LIVELY during this two day adventure were very nice.

I've been wanting to try this service and phone, and I'm glad I did. I was worried that the larger size would be a problem, but it is narrow enough for me to have a good grip, and it doesn't weigh much. The larger screen and font size keep my eyes from getting tired. The phone, texting,internet, and settings are easy to use, but I can still do everything that I need to do on it. The store salesman was very knowledgable, and Lively Help has been very responsive. Just tap the Lively icon and make the call. They respectfully help you solve your problem. While I don't need the health support at this time, I feel confident that Lively will meet my needs in the future.

Extremely easy to use and user friendly. Set up was great, speaker phone very loud. Nice how you can change the main screen between the jitterbug or a regular android Home Screen.

My wife and I bought this phone for her 90+ year old father. He is still active and we needed to get him a phone that would allow for apps such as Waze to be added. If you have ever watched the TV ad for this phone it makes it seem like the perfect cell phone solution for an older person. Unfortunately this phone and the service leaves a lot to be desired. The phone itself is not very large. My wife and I have Iphon 12's and that would be a better size phone. This phone is closer to an Iphone 7 in size. The display at the Best Buy store was damaged so we did not get to actually see the phone before purchasing it. My mistake. The phone is too small. There is really no way to make the words on the phone larger than any other cell phone either so that is a questionable claim made by Lively. The upper volume is not nearly as loud as my Iphone at its highest setting. For a phone advertised for old people that is poor. You have to pay extra for the emergency button service. The Lively ad makes it seem like that is included. It is not and costs an additional $10 per month. Setting the phone up was a pain in the butt but maybe that is because I don't have an Android phone. Another gripe I have with this phone was the phone number Lively tried to assign to it. We wanted an 864 area code (South Carolina). We bought the phone from a Best Buy in the 864 area code. When we called Lively to set the phone up and activate it they gave us a 909 area code (Southern California). Not even close to South Carolina unless you think 2400 miles is close. It took my wife over two hours working with various Lively employees to get the phone number changed. Even the Lively Supervisor couldn't figure it out at first but finally did. The only positive is that this phone cose much less than an Iphone. Bottom line, I would not buy this phone again. A good Iphone would have allowed for a bigger screen, larger fonts, louder volume and a better experience. This phone and the Lively service leave a lot to be desired.

I purchased my Jitterbug Smart3 Smartphone at Best Buy in Eatontown, NJ on February 7, 2023. The phone has a readable menu and plenty of options/functions. I set up many contacts with ease and have made/received a number of phone calls with my new cell phone number. I have done a small amount of Internet surfing. My main issue/concern thus far has been my inability to access email with my AOL account. The Smartphone assumes that everyone has Google email, which I do not have. I spent about an hour last week with one of the Jitterbug service reps in an attempt to set up my AOL email (which should be possible, with the "other" option) but was not successful in doing so. I also spent nearly an hour with an AOL help desk technician trying to do the same thing. I'm frustrated, at this point. I have made numerous attempts on my own to set up my AOL account, again, unsuccessfully. I will continue to work on this. The Best Buy sales representative, by the way, was very knowledgeable and helpful. I may wind up returning to Best Buy for assistance in setting up my AOL account on my Smart phone. Thank you. Sincerely, Bonnie Graham, Ocean Grove, New Jersey

My Mom is a spry 97yrs old. I purchased this phone for her. Its screen size and user friendliness has made The Jitterbug Ma's favorite gift in years. She gets the freedom and mobility provided by a cellular device, while I get added security for Ma, provided by both the phone, as well as the wearable medical alert device ($50 value) that came free with my purchase. Add to that the discounted price of the phone, and this purchase was a no-brainer. The only reason I didn't rate the purchase with 5 stars is because no BB extended warranty was offered on my items.

Relatively easy to use for seniors - my parents included. Good value for the price. Love the Lively support staff when questions or problems arise!

I love my new Jitterbug Smart3. It's so easy to use and has many features that are easy to navigate. Great, great value!

I have been using this phone for about one month now. I have actually been enjoying the phone and its' ease of use. So much better than the phone that I had for over three years. Don't continue your confusion and distrust of your present phone; step up and take a chance with a new Smart 3 Jitterbug phone. Hurray for a successful purchase in the name of SENIORS!!!

I bought this for my mother. It was a little hard for her to get the hand of but she was able to use it as intended.

great buy for the price, easy to use, easy to set up, i would buy again, and did i mention the price was right

So easy to use. It's nice how you can add app bars and move them around. Long battery life. Sleek and modern as a smartphone for ease of use for a senior 81 years old.

Great phone very easy for my grandmother to use nice big screen.

This phone is so easy to use. The most important apps are already on the phone. Its large print screen helps to see if you have any visual impairments.

Been looking for a phone this GREAT, easy to use, and has big lettering; I would recommend this for anyone who has to squint to see things on the phone.

Has most of features of more expensive phones but find much easier to use. Quite cheaper for the phone and service.

Love it's simplicity for an old guy like me. Inexpensive to use and just the right apps.