Customer Ratings & Reviews

Great little smartphone for seniors who are not too familiar with tech. Easy to navigate. Screen size isn’t too small and the sound quality of the phone is very good.

This is the perfect cell phone for anyone but especially for seniors. It is easy to read; easy to write; easy to use! It is such an improvement from old flip phones or many of those with such small letters and numbers. Fantastic for seniors! I can even put in my grocery list, set an alarm, get my emails and much more. So glad we chose our Jitterbug Smart4 Smartphone.

Great phone for people needing a simple and reasonably priced plan. Set up is easy. Ongoing customer service is great.

Purchase and activation were easy, teaching a 98 yr old how to use even this very simple cell phone is challenging. Swiping is a foreign skill! I thought she’d like the bigger screen phone for pictures but in hindsight I think the flip phone would have been easier for her to use.

Good fir use by elderly and handicspped. Good size. Easy to hold

I bought mom the Jitterbug Smart4 while out to visit for 10 days. The phone is a great product, and it works great for my mom. Beware of the "activate in store today" - Best Buy employees ported my # rather than my mom's. It took me 4-days, and multiple calls between my carrier, and Lively to get my # ported back to my phone (requiring a new sim card), and get her number ported to to her Jitterbug Smart4 before I had to catch my flight back home. There was at least a day where neither of us could make calls, but could only text using WIFI - a huge inconvenience. I had to use my brothers phone to make some of the calls. Thanks to some bright, and valuable reps from my provider, and Lively this was all resolved by 5pm the night before my early morning flight! Whew!

I bought the Jitterbug 4 Smart Phone for my 85 year old mom. I was able to set the phone up with ease unlike the one that I bought 2 months prior from one of the major cell companies. I love how there are affordable customizable plans, again unlike the major cell companies. The phone is extremely easy to use. I tested it out, and my mom started using it right away with ease. This phone is for anyone wanting an easy to use smartphone.

It is easier to set up than the previous smartphones and no bloatware!:) I use a cell only for emergencies... but, thus far, I can use the Smart 4 without glasses, if, need be. Smart 4 allows a user to shuffle the home menu so, much better than the previous cells. I have yet to test it for calling... I only know thus far, that I can use it without a font enlarger app. I have not tested a car app either. Only the messaging app has been used thus far. Charges quickly compared to the previous cell had so, much bloatware, it stopped charging at 80%.

I got this for my grandmother to keep in touch with the family through social media. The Jitterbug Smart4 is incredibly easy to use and she was able to learn how to use it pretty quickly. I like the screen size and how big the font gets, not to mention how friendly and helpful Lively customer support is.

I love this phone, it is EASY to use, I was just fed up with my phone that was so hard to set up and use. Don’t get me wrong , this is a smart phone but so much easier to use. I love it because it is easy to use. I am a happy user ❤️

This Jitterbug smart4 phone is easy to navigate. The L!vely carrier seems to be fine. One drawback with the phone is the sound (listening to calls and using online/apps)- i should say LACK of volume. I am not hard-of-hearing, so this particular phone has a problem. The quality of the sound is good- the volume is way too quiet at its max.

Good basic 'smart' phone for this person of a certain age. Easy, visible home screen. I wanted it for a couple of apps. And I wanted to avoid a small screen full of tiny icons. This works well for that. Texting (which I dislike a lot) isn't easier than it looks like on 'regular' phones, but OK.

This is just like a regular cell phone and has all the functions but buttons are a little bit bigger and the screen is a little bit bigger. It’s a little bit less complicated. There’s a few apps that don’t work with this which is a little frustrating but the rest of it is good for an elderly period or somebody that can’t see well and has a hard time with complicated cell phones. And you can’t it doesn’t look any different so you won’t be embarrassed that you’re using an older folks phone.

This phone overall is a decent android phone, but does not have the original jitterbug interface while texting. Apparently they sold out to google, so they got rid of jitterbug messages. My moms original smartphone broke, she had the first jitterbug smartphone and was use to the interface. So with the new phone, I had to teach my elderly mom how too use google messages, and she didn't like the change at all. They should have left the original interface, because it was easy for seniors to navigate as oppose to this one. We also found out that they would not activate an older version of this phone if you found it online, because its no longer supported. You must have the jitterbug 3 or 4. Hope this helps.

I previously had a flip phone that I called out on only. I was running into more and more situations that I needed to use a cell phone. I dreaded getting one because anything electronic is so hard to use when you are older. I'm 76. I was pleasantly surprised. It is very easy to use. The only problem I'm having is with hitting the wrong keys when texting. I've called Customer Support twice with questions and they are very helpful and easy to understand. I'm very happy with my new phone!

Excellent cell phone - simple and easy to use after slightly complicated setup - Lively customer service staff friendly and patient - great price for both phone and service -

We needed to upgrade from a Jitterbug 3 so a Jitterbug 4 works with her new '25 Subaru Forrester once its permissions are set up. Camera is much better. The upgrade process worked well. We called their number and gave them the code on the box. Wait 30 min. Then it tells you what steps to take. I had to go to google Play store to uninstall then reinstall her free apps and make a couple new passwords for apps to work.

Good phone for my Mom. Large display and easy to use she didn't have any trouble from the very beginning.

Hey, Jitterbug phone easy to use. Guys at desk helped set it up. Love the Google weather app. Lively app. Real good too.

The one I had before this one was much easier to deal with. If you ask ask a question, the answer is shown on a listing that I cannot find on my phone. It could be me, and maybe in time, it will make sense, but at this time, I still find it confusing.