Customer Ratings & Reviews

Love my new Lively phone. I especially like how simple it is to use.

I work in tech and account setup is an unnecessary nightmare. Given the audience, it should take an image of the credit card and predictively fill the address as the user types, but it prompts the user to enter several fields twice (manually). It's obvious that there's field requirements on the backend that aren't defined to the user, so it's a guessing game. If it doesn't meet the requirements, the form just resets. if you're lucky enough to get past that, it will probably charge your card several times, but tell you there was a processing hour. AN HOUR LATER we still don't have his account setup and I'm someone who does system integrations for a living.

like the phone. it's much better than the flip phone that i had.

Worthless for the Elderly. There is a software glitch that has NOT been fixed for 3 months. The whole point in getting this phone for my Dad was to have ONLY 3 icons on the home page - Phone, Text, Photos. The problem is if you follow their exact protocol to remove the other icons it works for a few seconds, UNTIL you use an app then it repopulates the home page with the icons all over again!!! Frustrating. With 10 apps he doesn't use what's the difference with his old android?

Great customer service Thank you. Great customer service Thank you

I have never had a Smart phone and am pleased how easy it is to use. I haven't tried doing everything, but there are how-to guides and I know that I can always call customer support at Lively.

My Honeyman had a flip phone. This has brought him into the Smart Phone generation. We are very happy with our phones. Customer service was amazing.

This is a great phone for us old folks. We are of the paper and pencil generation, but, better than the phone was the excellent service at Best buy.

We got this for my mother, hoping it would be easy for her to use. She had quite a few problems working with the contacts and other applications. We returned and got something a little easier.

Great, a sturdy phone and customer service is responsive.

We looked at it several days before we purchased it, and were told we would get help with set up and activation, but when we actually purchased it, were told the store no longer did that

Excellent, Outstanding Performance, Awesome Style.

Great phone for my elderly Mom! She is actually learning to text!

Great purchase for my 76 year old mother. The large and simple icons have made a huge difference in her ability to make and receive calls and texts from family and friends.

Very good product love it ........................

It was so easy speaking with customer service in purchasing my new phone. The rep was helpful and patient.

We had a great service rep who helped my 88 year old aunt. I thonk his name was Kip He was extremely patient and knowledgeable.

I like it very much. Easy to get every thing in order.

keep losing display setup. xxxxxxxxxxxxxxxxxxxxxxxx

So far so good. This android phone works much better than my straight talk phone. Pretty quick response. I thought the best buy sales people were very knowledgeable and friendly