Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$39.99
Save $80
The comparable value is $119.99
Deal ends tomorrow

Customer reviews

Rating 4.2 out of 5 stars with 537 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Jitterbug Smart4 Smartphone, particularly its ease of use and large screen size. Many find the camera quality and battery life to be satisfactory, and appreciate the overall performance upgrades. However, some customers have reported issues with the phone activation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 537 reviews
  • Rated 5 out of 5 stars

    Old Timer.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok. I like Best Buy in Mansfield, not so much in the Arlington store.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy fails in customer service.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was returned because Best Buy has no customer service. It's your product and you cannot provide customer service or assistance in any way. Very disappointing. Shameful. Why carry a product for which you cannot help customers with their questions and issues. Will be going somewhere else.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Jitterbug 4Smartphone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great. Love the phone. The associates very knowledgeable. Leroy P

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    False Advertising

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the time of purchase, she told us it came with a promotional discount. Then, after one week, they sent us a paper bill for $71. The phone has a no signal problem.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mom likes it!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone for my mother. She really likes the user friendly Home Screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very fast service

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in and out of the store in 5 Minutes. Got waited on very fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jitterbug review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this phone. And the Lively agents are very helpfulf.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Downtown visit at coffee shop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clerk who waited on me was very helpful and courteous

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Could be improved a little

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately the phones volume is quite poor but could just be the phone i got .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Customer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible terrible customer service rep. She was Extremely rude. No one to help me find a phone except for an ATT worker who happened to be there. Store wanted me to wait 3 hours while they pulled the phone off the shelf. Really…???I left and ordered it online. Had curbside pickup so I could avoid the nasty rep. Clearwater FL store on US 19 N. Won’t go back to that store again.?

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needed Help

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up was too complicated for me; I needed help!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A little disappointed

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a 3G Lively phone that was pretty good, but broke. I purchased the 4 G phone and I am not as happy with the sound quality and apps.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    timf

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works fine a bit difficult to understand how to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Edwina

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Jitterbug phone that I bought. Thank You

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Also Lively offers Urgent Care gizmo for $20/mo.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best choice for Seniors is Best Buy's Jitterbug Smart Phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase of a phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service when I went to make my purchase and afterwards

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Can't use for online banking identity verification

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably a good phone, but did not work for the primary purpose I wanted it for...verification for online banking. My bank will not use phone numbers that are prepaid or 'month-to-month' paid for identity verification. So, if you need it for online banking, don't get this. I did not discover this until it was past the return window. So, stuck with the phone also.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    dumb pjhone

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    too many problems...had to send back to factory for replacement

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Highly Disappointed and Dissatisfied

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is not user friendly. The set up for Lively is a joke. Best Buy employees are no help and are not knowledgeable, although the box states to have setup done in the store!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DON'T DO IT .... TOTALLY CONFUSING

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 32 years of IT experience. I'm 75 now and this is the. MOST !! Confusing phone I've ever come across. You can download apps like my bank app and never find it again.several other things but I don't think I have enough room Will Be Returning. Stick with a "normal* smart phone

    No, I would not recommend this to a friend