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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 537 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Jitterbug Smart4 Smartphone, particularly its ease of use and large screen size. Many find the camera quality and battery life to be satisfactory, and appreciate the overall performance upgrades. However, some customers have reported issues with the phone activation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 537 reviews
  • Rated 2 out of 5 stars

    Do not buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are not good quality the speakers suck it is not a good device

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have about 10 of these and can hardly get it out of the store before the screen breaks.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Worth The Trouble

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely high fee to set up account. Once account was closed Lively continues to send monthly bills plus they do not prorate when cancelled

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Static

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone for my mother however the call reception was horrible while using the towers or wifi. A lot of static so we are going to return the phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not easy to use!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Must Return it. Too Technical for my Friend. 106 Pages for a Beginner. I don't think so. Not easy for me either.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective out of the box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone refused to connect to the cellular network. Returned it directly to lively and got one that worked.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    jitterbug SUCKS SUCKS SUCKS!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Help me find my lostI iPhone!!! 1. Screen abruptly changes before selecting another site. 2. Ads show up spontaneously.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Complaint

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not pleased with this phone and kept it less than one year. I did not like the service from Lively- lots of dropped calls.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy Jitterbug Smartphone 4.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not recommend this phone to anyone. Highly disappointed with phone will never purchase again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Senior friendly?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caveat emptor. Very disappointed with set up experience and billing discrepancies.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Jitterbug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is not user friendly for a senior citizen with no technical abilities

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sorry I made this purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is just O.K> sorry I made the purchase battery life is lousy lousy lousy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a very good phone hard to transition over not recommended for older folks

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Jitterbug smart 4 phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got to bring the phone out of the store. 2 1/2 hrs. to no avail.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Love to have it working.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't rate it. Not working can' figure out the instructions

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Smart 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    buggy with app cloning and easily accessible with a duplicate phone

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 4 out of 5 stars

    Good for the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is easy to use and it's size is good to view text and pictures. The menu options are basic and very easy to find what you need to adjust.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice phone for a really low price. The icons are large and customer care is friendly, helpful, and patient. At the store, I would have explained the need for data better for an elderly person to understand. But that is a small issue that customer care took care of.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Good phone for seniors

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great! Easy to operate for a senior citizen and easy to set up. The doesnt side is that it does not have voice activated calling so if the person needs emergency services they have to press a button on the phone. Not great if they fall and cant reach the phone. You can purchase a button device they wear but its extra and we were not told this when we purchased the phone by Best Buy sales people. I would rate this phone a 5 except for the poor sales people , the misinformation, and the fact that it doesnt have voice calling.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Smart 4

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Excellent phone. Purchase to replace my previous Smart 4.

    I would recommend this to a friend