Customer Ratings & Reviews

Hard to review a product that is till not working. The last lively phone I purchased was activated and set up in the store within an hour. I bought this second one for my mother who is 98, on Feb. 23. Best Buy has bought Lively and yet they made me take the phone home and get phone number transferred on my own. I have have been on the phone with Lively over ten hours since I bought the phone. Every time I called they would tell me to do something in about a half hour after they hung up and it should work. Invariably, the next time I called they would tell me I had to do another step, that the previous rep did not tell me. 3-19 I called again they told me to do something 30 minutes after they hung up and it should work. Again DID NOT WORK. I called yet again, and they determined, after a half hour, there was something wrong with the phone and they would send a new. So almost a month and no phone. Hard to review if you don't have a working phone.

Good for my 98 year old mother. She is able to make and receive phone calls.

This phone is very cost effective for the price. It has features that a person of my age and disability can use easily.this phone has a feature that will explain how to use it.the phone has apps for disabled people ,and I help I’ve fallen button you can set fitness goals and tracking and monitoring from a family phone so a love one can be alerted

I purchased this phone because my husband bought one a few months ago and is totally happy with his phone. We resisted buying "smart phones" for a very long time but this phone, the Jitterbug Smartphone for seniors, is everything we need without all of the "hooplah," which we definitely do not need. Now we are both happy with our phones.

I purchased this for my grandmother in order to ba able to reach her easier. Love the simplicity of being able to customize the home screen. Service and set up was very easy. Giant screen so it's easy for her to see

I'm still learning how to do some things, but so far I'm operating it pretty well. The User Guide is very helpful.

Works excellent for my senior relative. Great option seniors.

The overall phone makes it easy to see the menu options. It doesn't hold a charge for long. It came with a booklet but as I was flipping through the pages each one came away from the glue side of the book. Most of the manual needs a rubber band to keep it together. The other issue I have is settings remaining where I set them. For example, the Do Not Disturb setting is marked no on but it changes itself and puts it on so therefore I lose calls because I don't hear the ringer. The Home and Back app is too close to the bottom of the phone. This design makes it too easy to change the setting back to the main menu especially while taking a picture and I miss the opportunity presented for the picture. The monthly charge for having unlimited everything is way too high for someone on a fixed income.

Simple interface that seniors can use easily. The lively service is too expensive in my opinion. Fast shipping ftom bedt buy.

The phone is easy to use and has good quality. I absolutely like the smartphone's Google OS and Google Assistant.

very frustrating waste of time. IMO avoid them (Lively) like the plague.very frustrating wait to get thru their phone system, and hopefully these 10-15 waits are temporary, In and of itself the phone is a good chice for seniors (I'm 75). Once I got connected to a live person, in the USA btw, they seemed to be helpful.. I was told the porting of the old number would take 5-7 days. It was done the next morning but I hadn't received notification and was confused. I had to call to get things like text messaging set up properly. Thw woman I worked with told me the phone was all set to go and the number had already been ported. Well, I naively did not check while she was on the line. Later I discovered the temporary line I was assigned at activation no longer worked, the new phone with my 'ported' just went to voicemail, which I was unable to retrieve, and I cannot send text messges or make or receive calls.. I have wasted about 6 hours on this and accomplished nothing. Now I must call them again. it is the worst experience I have every had in nearly 30 years of having cell phones. I am also going to cancel my emergency device service also. What a nightmare. Thank God I have a VOIP cordless phone.

Pretty good except you can still get junk on it easily. Not viruses but lots of notifications. Not happy about that.

Easy for my 92 yr old Mom to use. Set-up is easy with great customer service.

Bought this for my mom and she is pushing 80 yrs old and absolutely loves it. Very Very Simple for her. Very impressed .

Phone is great long lasting battery easy to use and great help from the salesman

Phone works great. Was super easy to set up and activate. really like the link feature so I can find the phones location whenever I want. very good safety feature.

The perfect phone for a 91 year old. The basic uses are all that is needed. Very satisfied with the purchase.

Bought this for my Dad at Christmas and unbeknownst to me, my sister had also bought him a flip phone from Verizon. He tried out both of them and liked the Jitterbug the best!

Verizon, in taking over Tracfone, took away my ability to use an inexpensive smartphone. A conversation with my niece was cut off mid-sentence, as Verizon wanted to charge me what I considered an outrageous monthly fee to continue. That same niece recommended that I look into purchasing a Jitterbug. After researching a bit and looking at options, I chose the Jitterbug Smart 4 Smartphone for Seniors. A Best Buy tech helped me purchase the item which I took back to the store after I received it. There, a second tech helped me “fill” the phone as it were- in other words, make it workable. So far, I have been very happy with my choice.

Got this for a 90 year old relative. Previously had a flip phone. He loves it. It took him a day to learn the features. Very intuitive design. Great support from Lively. He's in good health and lives alone. The emergency button gives the family peace of mind.