Customer Ratings & Reviews

Bought this as a gift for my Mom. Thanks to Best Buy and their credit card points which I can redeem for gift certificates. I used the gift certificate which I earned from previous purchases and did not have to pay much at all for the phone. Pickup was flawless. My mother was so surprised and she loves her new phone which is a two generation update from her previous Jitterbug. Great Phone. Highly recommended. Jitterbug Customer Service was also great & helped me to switch my Mom's same number over to her new phone at no extra cost.

Easy to use, has great features, unbelievable bargain.

Phone is much better than Jitterbug 3. Still would like some improvements. The brightness, volume and task icons get adjusted constantly from my touch. Text needs it's own alert sound.

Easy to use and the battery life is wonderful. Great.

Love it, so simple and easy to use!! Very inexpensive to the same BIG names. Highly recommended .

Easy Set up. Great for someone with memory issues. Phone is quite easy to navigate while retaining the feel and look of his former really 'smart' (also complicated) phone.

Bought this for my father-in-law and he's 92. He's able to use this phone when needed.

I bought this phone for an 89-year-old friend who lives alone. She had an iPhone for three years, had difficulty operating it, and would only use her home phone to talk. She is finding the Jitterbug much easier to operate. Still has a few more "lessons" to learn before she becomes more comfortable with it.

mom really loves how easy this phone is to use and you can't beat the price

Good quality and price.Customer service with Lively was very good. Great product for those who want a phone that is easy to operate.

Great phone! So easy to use. I went from figuring out a smart phone to actually using a smart phone.

This phone is so user-friendly and customer service provided optimal assistance in the set up

Very easy to use. Price of phone was great. Would tell anyone to buy this phone.

Excellent cell phone. Good customer service and reasonable affordable plans. Easy to set up and use.

Upgraded from a lively smart 4 that I have had for 5 years. Knew exactly what I was getting because my spouse already had one. There was a very smooth transfer of data and aps using lively customer service.

This is a very nice phone. It is just as awesome as the regular big screen 5.4 " phones. I love the magnifying glass feature to enlarge the fonts. Very easy to navigate and it has tutorials to help navigate anytime you need it. The plans for the phone is awesome not expensive at all for what you are getting. The design is ni e. This is a great phone. I highly recommend one for all elderly persons. It has special features for them to call a nurse,doctors, emergency features, so much. Help you & your loved ones feel secure with this phone today. You can also use google,add apps from the app store. I am thinking about getting one for myself.

My mom couldn't understand how to use it. Which is no fault of the phone. The interface seems to be set up very nicely.

Shame on you BestBuy! I purchased this phone online for a friend who is blind and in a wheelchair. She received the phone and got help to transport her to your North Spokane Store, When she arrived, she was told that the technician who could activate her phone would mot be in until 10AM. She waited over an hour for the technician only to be told the he only activated Verizon (not Lively) phones, She was also told that because the phone was not purchased at that store, that they could not activate her phone. On the BB website, the first customer review that shows says: “If I come in person to Best Buy and purchase the Jitterbug Smart4 Smartphone, will I walk out of the store with the phone ready to go with my phone number and a data plan? Thank you.” Asked by Jen 2 years ago Answer This Question See all questions & answers 1-4 of 4 Answers Yes..if you have the store set your phone up for you and you will get a discount too!! This is the first answer that pops up....if you open it up to see all the remaining answers Answered by DavidA 2 years ago Verified Purchase I just bought a Jitterbug 4 this afternoon in Poughkeepsie N.Y. and asked the salesperson if she could set the phone up for me and she said no even though I had an older phone with me and the information Answered by Anonymous 1 year ago Helpful (10)Unhelpful (0)Report NOOOOOOOOOOOOOOOO!!!!!!!!!!!!!!!!!!!!!!!!!!!! They are not allowed to help you set up the phone in spite of what the customer service rep. may tell you Answered by Mary 2 years ago This needs to be cleared up. The phone maybe great but getting it activated is surely not!

Phone was great for my 83yr old loved one, it was easy for her to use. I would recommend it if new technolody is too overwelming for our senior citizrns.

Love this phone! Easy to use. Would get another one if needed.