Customer Ratings & Reviews

I am not a technical person, but the Jitterbug Smart 4 Smartphone is great. Very easy to use. I love it.

The phone works just like any smart phone is easy to manage easy to make a phone call. I can still get in contact with my loved ones. If something happens to me I love this phone.

Got this as I wanted a phone that was easy to use. So far am still getting used to it. Sales agent Michael was great in setting my phone up, including transferring my existing number.

Excellent service. Quick delivery and a real deal on price. Good experience all the way around.

Simple interface that seniors can use easily. The lively service is too expensive in my opinion. Fast shipping ftom bedt buy.

Bought this as a gift for my Mom. Thanks to Best Buy and their credit card points which I can redeem for gift certificates. I used the gift certificate which I earned from previous purchases and did not have to pay much at all for the phone. Pickup was flawless. My mother was so surprised and she loves her new phone which is a two generation update from her previous Jitterbug. Great Phone. Highly recommended. Jitterbug Customer Service was also great & helped me to switch my Mom's same number over to her new phone at no extra cost.

My mother in law finally uses her cell phone with this phone! User friendly!!

Verizon, in taking over Tracfone, took away my ability to use an inexpensive smartphone. A conversation with my niece was cut off mid-sentence, as Verizon wanted to charge me what I considered an outrageous monthly fee to continue. That same niece recommended that I look into purchasing a Jitterbug. After researching a bit and looking at options, I chose the Jitterbug Smart 4 Smartphone for Seniors. A Best Buy tech helped me purchase the item which I took back to the store after I received it. There, a second tech helped me “fill” the phone as it were- in other words, make it workable. So far, I have been very happy with my choice.

Got this for a 90 year old relative. Previously had a flip phone. He loves it. It took him a day to learn the features. Very intuitive design. Great support from Lively. He's in good health and lives alone. The emergency button gives the family peace of mind.

Great phone. Ez to use. Had trouble paying for it online.

Phone is great long lasting battery easy to use and great help from the salesman

I bought this Jitterbug Smart4 at our Best Buy in Natick, MA. Johnny was the sales person and he was extremely helpful in setting it up for me (I am 85). I love the Jitterbug Smart 4 and find it very easy to use. I had an iPhone 6S but rarely used it, but this one is going to get a lot of wear. Thank you. MBT

The best phone for my mother unlawful so easy to use

Bought for a elderly lady so much easier for her to use would recommend to anyone...i might need to get one for me

Love this phone. I may replace the other phone I currently have with a second Lively Jitterbug Smart 4 Smartphone for Seniors. So much easier to use than the smart phone I have used for several years.

very frustrating waste of time. IMO avoid them (Lively) like the plague.very frustrating wait to get thru their phone system, and hopefully these 10-15 waits are temporary, In and of itself the phone is a good chice for seniors (I'm 75). Once I got connected to a live person, in the USA btw, they seemed to be helpful.. I was told the porting of the old number would take 5-7 days. It was done the next morning but I hadn't received notification and was confused. I had to call to get things like text messaging set up properly. Thw woman I worked with told me the phone was all set to go and the number had already been ported. Well, I naively did not check while she was on the line. Later I discovered the temporary line I was assigned at activation no longer worked, the new phone with my 'ported' just went to voicemail, which I was unable to retrieve, and I cannot send text messges or make or receive calls.. I have wasted about 6 hours on this and accomplished nothing. Now I must call them again. it is the worst experience I have every had in nearly 30 years of having cell phones. I am also going to cancel my emergency device service also. What a nightmare. Thank God I have a VOIP cordless phone.

I love the associates they are always helping me. I feel at home when I shop at Best Buy. Feel like family.

It is very simple for elderly people to use. We absolutely love it!!!

Very easy to use. Instructions are easy to understand and follow.

This is a wonderful, easy phone, however - the lively service is sketchy in the area where our friend lives and there seems to be no fix. For this reason, sadly, we will be forced to return this phone because it cannot work with other services.