Customer Ratings & Reviews
- Model:
- 920-010097
- SKU:
- 10765213
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Terrible battery!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought new one cos battery failed after ios update. Brand new one almost as bad
No, I would not recommend this to a friendKeyboard
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It just ok not as good as Apple Magic Keyboard. The salesman told me the higher price of Apple when my iPad was smaller so price was less than quoted. I wouldn’t buy this again
No, I would not recommend this to a friendBrand response from Logitech
Posted .We regret to hear that the product did not meet your expectations. We'll make sure to share it with the right team so they can look into it. Thanks for the feedback.
Not very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.- the edge broke within one week of owning it - the screen stand is not very sturdy - the keypad works so that’s good
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Annaanonymous, Very sorry to hear about the issues you're having with the Combo Touch iPad Pro Keyboard Case. In regards to the stand, if you're trying to use it on your lap, that's not what it was designed for. The stand was designed for you use on a flat surface. As far as the broken edge, you can learn more about the 1 year limited warranty that comes with the Combo Touch by using this link: https://support.logi.com/hc/en-us/articles/1500007959982-Warranty-Combo-Touch-for-iPad-Pro-12-9-inch-5th-gen-and-iPad-Pro-11-inch-1st-2nd-and-3rd-gen-and-iPad-Air-4th-gen-. Hope that you found this helpful and that all is going better. Thank you for choosing Logitech. - Richard from Logitech
Lag
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard lags and is extremely slow at time. Wouldn’t recommend
No, I would not recommend this to a friendBrand response from Logitech
Posted .Sorry about the experience! In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
Poor customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 month after I bought this the keys are sticking and Best Buy refuses to do anything about it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We sincerely appreciate you sharing your experience with the Combo Touch Keyboard Folio. We understand your disappointment with the sticking keys and Best Buy's response. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
Not bad. Could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lags sometimes or freezes when using certain google workplace apps but works perfectly fine on safari and other apps.
I would recommend this to a friendNicely designed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Genuinely impressive product! Does everything I expected and I really appreciate how you can easily detach the iPad and use it alone.
I would recommend this to a friendBelow Average Product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard is ok to use but takes away the ability to use iPad Pro as a laptop. It is difficult to setup the laptop on the lap. It is even difficult to move the iPad Pro while on hard surfaces. It just falls over. Sides of the rubber casing started to bend after couple of months. I think it’s because of the bad rubber.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're sorry to hear that you've had a negative experience with our product. We take quality very seriously and we apologize for falling short in this area. We will investigate this further and take steps improve.
it's very bad like most Logitech products
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work as it should, it loses connection even when connected directly, it's very bad like most Logitech products
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize for the connection issues you've experienced with the Logitech Combo Touch Keyboard Folio. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
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- Email Address:
- Country:
- Product Name:
- Brief description of issue:
Was Hoping For A Better Quality Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you can't afford the Apple Trackpad option, then this is probably a good decision. After owning the Apple Keyboard, this keyboard feels cheap. The trackpad is nowhere near as accurate as the Apple keyboard option. I also don't like the typing experience as much as the Apple Keyboard, and there are times when I had stuck keys.
No, I would not recommend this to a friendLeft a bit to be desired...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this and the Magic Keyboard to decide which I would like the most for my new iPad Pro. In truth, this keyboard felt a bit on the cheap side, and I wasn't sure how well it would hold up, so I returned it and opted for Apple's Magic Keyboard despite its painful price point (especially when compared to the Logitech option).
No, I would not recommend this to a friendBluetooth keyboard does not connect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard does not connect to Bluetooth and renders this basically useless. I will be returning. I am using this on the latest generation iPad Pro.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey! The Logitech Combo Touch Keyboard Folio for the iPad Pro 12.9 does not use Bluetooth. It relies on Apple's Smart Connector for power and data transfer. This might be a source of confusion for users accustomed to Bluetooth connections. If you're experiencing issues with the Smart Connector not connecting please provide your information to our support team via email at socialcare@logitech.com with your
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- Brief description of issue:
iPad Keyboard/Case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the iPad Pro Case/Keyboard and was pleased to find it functioned as advertised
I would recommend this to a friendConvenience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased and have returned this item. When returning the item it was to try the Apple Magic Keyboard. Although I preferred the style of the Magic Keyboard due to the lap-ability of the product, I found that I was not using the iPad Pro on my lap as much I was using the item on a flat surface. Also, I missed the convenience of the multiple uses of the Combo touch compared to the Magic Keyboard. 1. You can detach the keyboard on the Combo Touch. When the keyboard is detached from the Combo Touch, the iPad itself is still protected and allows the user to carry the iPad around like a tablet. 2. Function Row. I quickly discovered the shortcut keys on the Magic Keyboard for Control center, but it is so much more convenient to have a dedicated function row on the keyboard itself, so the user does not have to go through an extra step to turn down the volume on the iPad, or increase or decrease the brightness of the iPad, or lastly pause a video you are watching on the iPad. 3. Price. The Combo Touch is $100 cheaper than the Magic Keyboard allowing the user to put that money towards an Apple Pencil, dongle, Magic Mouse or etc…. Overall the Combo Touch just offers more value without sacrificing quality or productivity of your iPad Pro.
I would recommend this to a friendBeen looking for something like this !
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fianally found something worth buying for my ipad to use more like a laptop and i love it
I would recommend this to a friendApple Case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not so much like this case and returned it and got a magic keyboard. The keyboard was floppy
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello SOAJR,
I am sorry that the Folio case was not what you expected. I will record your product review and pass it along. Logitech appreciates your product review. - Leo from Logitech
Not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not working & I need to return it . Will exchange for another of the same model. I like what does work…
I would recommend this to a friendFlat surface use only
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.needs to be on a flat surface to work, otherwise can't use in lap or otherwise
No, I would not recommend this to a friendTrash
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keys started falling off and the company gave us the runaround. Too much of a hassle so threw it in the trash.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey! We sincerely regret if our product provided you with a inferior experience. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it.
Excellent case with keyboard
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent case and keyboard for the iPad Pro. Slim and not too heavy.
I would recommend this to a friend