Customer Ratings & Reviews

Hi Nick, Very sorry to hear about the issues you're experiencing with the G Pro Gaming Keyboard. At Logitech, it is our goal to ensure you are completely satisfied with your purchase. To that end, there is a 2-year limited hardware warranty that is offered with the G Pro Keyboard. Here's a link to File A Claim:  https://support.logi.com/hc/en-us/articles/360059520333-Warranty-PRO-Keyboard. Hope that will be a step in the right direction to getting a resolution. We appreciate you being a Logitech customer. - Richard from Logitech

Hello Patrick. I'm sorry to hear about your experience with the G Pro keyboard. We will be taking this into consideration. Thank you for shopping Logitech. - Maggie from Logitech

Hello Gamer! Sorry to hear you're having issues with your G Pro Mechanical Wired Gaming Keyboard. From what I understand, you seem to be having problems with your keyboard lighting. What I'd recommend, if you haven't done so already, is make sure you download the G Hub software https://www.logitechg.com/en-us/innovation/g-hub.html, connect your G Pro keyboard to your computer, then click on its picture that will appear on the G Hub software, then click Lightsync at the top left of the screen, and then assign colors and effect to your keyboard. that should help your with the color issues. - Mathieu from Logitech

Hello, I am sorry to hear the RGB lights are no longer working for you. fortunately, this does come with a 2 year warranty, so we can get that replaced for you! Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360059520333-Warranty-PRO-Keyboard. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.

Hello Albert, we are sorry to hear about the issues you are experiencing with the G Pro wired keyboard. It sounds like a hardware issue, but luckily, the keyboard comes with a 2 year warranty. If you're still having issues and can't exchange it at the store of original purchase, you can submit a warranty ticket with us on our Support page. I'll attach a link to it at the end of this message. Thanks for being part of the Logitech family, have a great day. -Ricky | Logitech. https://support.logi.com/hc/en-us/articles/360059520333-Warranty-PRO-Keyboard

Hello, I am sorry to hear about the issues you are having with the keyboard. Fortunately, it does have a warranty through Logitech, so we can get it replaced for you! Please visit the support page for this item on Logitech.com in order to start the claim process for a new one! I hope this helps. Thank you for taking the time to write this review, we appreciate the feedback.

Hi Jam760, Very sorry to hear about the comfort and wear issues you experienced with the G Pro TKL Wired Gaming Keyboard. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. To that end, the G Pro TKL Wired Gaming Keyboard does come with a 2 year limited hardware warranty. Glad that you were able to return your keyboard and hope that you were able to find something more to your liking. Thank you for giving Logitech a try and that you will give us a try again some time in the future. - Richard from Logitech

Hello samm! Sorry to hear you're having issues with a loose keycap on your G Pro Mechanical Wired Gaming Keyboard. I'll say this is definitely not something that should be, especially with the Pro Keyboard which is used by a lot of eSports players out there, so there might be something broken under the keycap or the switch itself. This product actually has a 2-year warranty on it from Logitech, so might be worth checking the product page https://www.logitechg.com/en-ca/products/gaming-keyboards/pro-mechanical-gaming-keyboard.920-009388.html and contacting the Support on our website. - Mathieu from Logitech

Hello madrat,
I am sorry that the G PRO TKL gaming keyboard did not meet your expectations. I will record your product insight and pass it on for further investigation. Logitech appreciates your product review. - Leo from Logitech

Hi Cisco! Sorry to see that you missed the return period for the G Pro keyboard. If you're having any difficulty with the setup or functionality, check out the Logitech support page.

Hi Vookie we're sorry to see you're having some performance related issues with your G Pro TKL Gaming Keyboard. Through G Hub, you can adjust RGB features like the lighting, how bright it is, and the lighting patterns. This is also where you can go to program keys to do shortcuts for your favorite games or actions. Hope that helps!

Hello Oleg. I'm sorry you're experiencing issues with your G Pro TKL keyboard. The USB cable should have the wings on it to help secure it in the keyboard. While you can use any Micro USB cable, the one with the wings will give you the most secure connection. Another problem may be that the USB port might be dirty with dust or other small debris. You can try using a safety pin or even an earring to scrape out around inside the port very carefully and then use a can of compressed air to blow out anything that the pin may have scraped loose. The cable should fit much more securely after cleaning out the port.
-Charlton at Logitech

Hello Ming,
I am sorry that the PRO TKL Keyboard is not meeting your expectations. It is not a common issue for the spacebar to brake out of the blue. However, contact Logitech customer support to claim your device's 2-Year Limited Hardware Warranty if this is the case. Logitech appreciates your product review. - Leo from Logitech