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Customer Ratings & Reviews

$199.00

Customer reviews

Rating 4.5 out of 5 stars with 2489 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 2,489 reviews
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Awesome sound, I don't want to take them off

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 1st pair of gaming headset was a corded, had a mic, that you sounded like you were in a tunnel, you could hear gaming noise, but could not really hear tell where anything was. Now comes the Logitech Pro X Wireless Lightspeed Gaming Headset, what a difference! This headset is set up to do it all, music, TV, Phone Calls and of course Gaming. Phone calls are crystal clear, and the Blue Voice mic reduces background to a minimum, we tested it while driving and you could not pick up on the road noise. Watching a movie in surround sound is amazing. But Using them for Gaming is where it’s at. The headset comes with 7.1 Surround Sound, this is a must when playing Pub G and location detection is the key between life and getting one between the eyes. With the 7.1 you can differentiate locations to the smallest degree, making it easier to know exactly where someone is trying to out flank you. From firing a gun to running up the street, you can hear every minute detail in real time. With the Lightspeed technology there is no noticeable delay. We test this while watching a movie, by starting and stopping, and we never missed a word or a sound. I could go on for days and give you millions of examples of how great this headset is, but you will have to try them for yourself. The headset is extremely comfortable to wear, you could play in them for hours. I am an audiophile and have started taking them to work, so I can listen to my digital music and really enjoy the experience. To top it all off this headset works with the Logitech G Hub, an app that lets you modify all of your Logitech G Pro devices. This includes the Mic with Blue voice and other modifications, an Equalizer to set the format for the different types of uses your using the headset for, and Acoustics where the sound control is everything, room type, surround sound, volume controls for every position. Just a word on the battery life, I have not had any issues, but I always charge them when I go to sleep, so they are ready for whatever comes our way the next day.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi UnkinB,
      Thank you for your five-star review! It is greatly appreciated. Continue to enjoy your device. If you ever need assistance, please contact Logitech Support on the website.
      LaShonda from Logitech

  • Rated 1 out of 5 stars

    Very bad

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very bad headset, the charging process is weird takes a day to fully charge and I use it 2 hours a day and shut it off and it still asks to be charged again, the cable to charge never works keeps disconnecting from my PC would highly recommend buying a different wireless headset.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's disappointing to hear and it's surely not what we expect to deliver. In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –

  • Rated 2 out of 5 stars

    Don't buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had them since January it is now April and they have this constant cracking sound.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's unfortunate and we apologize for the inconvenience. We'd recommend to get in touch with the Logi G Support Team in this case and the team will definitely walk you through all the available options, next steps, and best possible solution.

  • Rated 2 out of 5 stars

    Poor mic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microphone was statically, rest was about average.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for you feedback. Your feedback is important to us, and we'll make sure to share it with the right team.

  • Rated 2 out of 5 stars

    headset

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound was very low even when turning everything up. not comfortable to wear

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed. They fit great and my ears to get hot using the fabric ear pads.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible sound great mic wasnt please with how the quality of the sound was for the price

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Nitsud,
      Thank you for your feedback. Sorry for the inconvenience you're having with you device. Be sure to download the software for your device. Also download our G Hub Software to access and control the features. Last but not least
      Microphone mute toggle
      • Microphone is active when red is not visible. Microphone is muted when red is visible.
      Volume wheel
      • Rotate up to increase OS volume.
      Rotate down to decrease OS volume.
      Power switch
      • Power is on when cyan is visible. Power is off when red is visible. Headset will power down
      automatically after 30 minutes of no audio to save battery life. To resume use, turn the power off,
      then back on again. Timeout value can be adjusted in G HUB.
      USB C charging port
      • Use provided USB A to USB C charging cable to charge headset by plugging into USB port on PC.
      Cable is for charging and firmware update only – audio will not play over wired connection.
      Microphone
      • For optimal voice pickup, place foam ball approximately two fingers’ width from the corner
      of your mouth. Blue VO!CE functionality can be enabled using G HUB software. If you need further assistance, please contact Logitech Support on the website. LaShonda from Logitech

  • Rated 1 out of 5 stars

    Not bluetooth or wifi and only work on pc smh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was very misleading, does not clearly state that it will not work without adapter. Like seriously. What is the point of wireless headphones if I still need a second piece of hardware to use them.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! We hear you, and we apologize for the frustration with the Logitech G PRO X Wireless Gaming Headset. You're right, the product information should clearly state the need for a separate adapter for wireless functionality. We appreciate your feedback and we'll take it into account to improve the product description and customer experience.

  • Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid bass headset my guy, would recommend for all my valo bronzies out there

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent wireless headset, so comfortable too!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once you open the box and pick up the Logitech Pro X headset, one of the first things you may notice is the large circular metallic “G” logo on either side, surrounded by rubberized black plastic that’s soft to the touch, but may scratch easily. Overall, it looks and feels like a quality product. In the box, you will find a set of microfiber/foam ear pads to swap out the leather ones, a detachable mic, a nice bag to store your headset and a USB-C charging cable. I really like all the included accessories, the cloth ear pads are a nice addition, and are a great choice if you live in a hot area. They aren’t as good as the leatherette ear pads at passively cancelling noise. They were very easy to install and take off. I also really appreciate the included carry pouch, although I don’t know when I would ever use it. The headset: The headset overall performs very well, after a week of testing, I did not notice any delay or lag. They are very comfortable, especially with the microfiber foam ear pads. I had them on for hours. The headset could use a little more bass, but it is very good other than that. The surround on this headset works very well, I would say it works better without the emulated surround available in the software. Something irritating about the headset is that you have to manually turn on the headset every time, unlike their other products, such as a mouse, which automatically turn on. I also find that my ears touch the inside of the headphones, the ear pads are oval, compared to my current RAZER headphones which are round, so it provides more space for your ears. I found the sound quality to be very good, better than the 2 Razers I compared it to, although to be fair, the headsets I compared this to are lower price points. The sound was louder and clearer on the Pro X compared to my current headset. These are all small nitpicky complaints, and this headset is overall very good and if you are searching for a wireless headset in this price range, this is a good choice.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Amazing Headset (Minus software install)

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Headset Sound, Design, Function and comfort, all Fantastic Love being wireless. 20 + hours battery life is also fantastic. No latency that I can notice. Set up was a breeze. Plug in the USB dongle and your good to go. It is that easy. Windows auto installs device drivers. Now the G-hub software was a different story. I tried to install multiple times with no luck. I researched this a bit and found others have had similar issues. Fortunately, the headphones work without the software, but you lose the added functions like EQ, Blue Voice, surround sound, etc. that come from the G Hub app. Fortunately I was able to test some of the features as my other computer already had the G Hub installed. I did like the Blue Voice settings as it provides a crisper studio sound to the mic. The EQ and Surround were just okay to me, nothing special. Comfort – The ear pads are very comfortable. I find they cover my ears completely unlike other over the ears headsets I have tried in the past. Very comfortable. You also receive an extra set which is nice. Build Quality – The look and feel are high quality. Well built with Steel headband, Aluminum forks and Premium Leatherette ear pads with memory foam. Sound and usability - I first tested on a Microsoft Teams meeting and everything went perfect. Audio and microphone sound great. I then proceeded to YouTube for Music and then to online gaming. Sound is amazing. Bass is great and all other sounds are very well balanced. You hear every detail of the sounds. Logitech has been impressing me lately with the quality and build of all the latest devices I have tried. I can confidently recommend these headphones once the software issue is resolved. ~Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Delayed shipments

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipment delayed and says it will get a refund if not received by Sept 6? Why did you let me order something if you can’t ship it. Typical Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      We apologize for the delayed shipment of your Logitech G PRO X Wireless Gaming Headset. We understand the frustration caused by shipping delays. Please contact Best Buy directly for an update on your order and to inquire about the refund or shipment process.

  • Rated 1 out of 5 stars

    Could've been good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, it was solid headset and it could've continued to be. But now a month in and it's not playing any sound besides a blasting static. This is despite me not using it very frequently and its in very good condition, so I'm not quite sure what's up. Odd that it broke after the return date expired so that sucks.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Sophia, Very sorry to hear about the "blasting static" you're experiencing with the G Pro X Wireless Gaming Headset. Fortunately, there is a 2-year limited hardware warranty that Logitech provides with this headset. Here's a link to File A Claim:  https://support.logi.com/hc/en-us/articles/360052917673-Warranty-Pro-X-Wireless. Hope that you found this helpful and that all is going well. Thank you for choosing Logitech. - Richard from Logitech

  • Rated 1 out of 5 stars

    Less than a year of use

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went through 3 of these and i only say 3because my baby brother owns a pair as well and the dongle just gives on theses. Audio cutting in and out on my Pc and PS5 i will never buy another pair again. Just going to buy some studios and call it a day

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming headphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to buy I recommended It’s a great gift

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    good if ur lucky

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ITS HARD to get this thing to work. 1st one didnt work out of the box

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke right after return window closed lol

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after 2 weeks. Headset started to get a popping/crackling noise every 30 seconds one week after use. Never used near full volume but wasn’t impressed. I would recommend going with some steel series since my last pair before this lasted over 5 years.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Constant White Noise

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset has a constant white noise when it is powered on. It continued if it was connected and if it wasn't. I have tried messing with the settings but nothing would fix it. I don't know if I got a bad headset but for the price I would expect a better sound quality. I will be returning this headset.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello we are sorry to hear about your white noise issues with the PRO X Wireless. This sounds like an isolated issue that will be alleviated by conducting an exchange. If you ever have any feature/settings questions, please visit us for support at https://support.logi.com/hc/en-us

  • Rated 1 out of 5 stars

    Limited software and poor battery quality

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive and less than 2 years old and the battery is already unable to charge.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello! We are sorry to hear about the limited software and short battery life you've experienced with your Logitech G PRO X Wireless Gaming Headset. We understand this falls short of your expectations and apologize for the inconvenience. To get that issue resolved, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
      - Name:
      - Email Address:
      - Country:
      - Product Name:
      - Brief description of issue:

  • Rated 1 out of 5 stars

    The mic quality is very poor.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this with high excpectation from the blue voice and other stuff, but the mic was really bad. My friends were laughing at me for spending a lot of money for this poor mic quality. My phone’s mic is better thsn this headset mic. I am just disappointed.

    No, I would not recommend this to a friend