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Customer Ratings & Reviews

$199.00

Customer reviews

Rating 4.5 out of 5 stars with 2490 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 2,490 reviews
  • Rated 1 out of 5 stars

    Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working because the audio stopped working after 2 weeks

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Truly sorry to hear about that. In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –

  • Rated 1 out of 5 stars

    Broken headset

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 5 months of occasional use the speakers in the right ear have static and buzzing when audio is played.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent Headset for Serious Gamers

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech G Pro X wireless helps raise the bar for gaming headsets. It’s built like a high end pair of headphones with a steel headband and hinges, 50mm drivers, memory foam cushions, and elegant looks. If you’ve seen the wired version but held out because you hate cables, your time has come. Hook up is as simple as plugging in the lightspeed USB dongle and sliding the headset switch to on. It’s about as plug and play as you can get, which is great when you need to get setup fast. Logitech teamed up with Blue microphones to ensure everyone can hear you loud and clear which really comes through in the processing. The sound is fantastic with clean bass and well balanced tonality. It’s not bad out of the box, but it really opens up with the G Hub app where you can adjust and save different microphone, DSP, and EQ settings. Keep in mind that it’s a pure gaming headset for PC users, so there’s no bluetooth connection to hook it up to your phone or any other device. There’s also no noise reduction, however the memory foam cushions do a good job of sealing out distractions. Overall, the G Pro X wireless is an excellent gaming headset that’s built exceptionally well. Read on for more details, but definitely check it out if you’re looking for an upgrade in your gaming. HEADPHONE SOUND The G Pro X wireless uses 50mm drivers with a wide and balanced frequency response. Bass is clean without being muddy and the highs are crisp without being harsh. It does an excellent job of producing the details so you can catch the subtle sounds like footsteps or pin drops that give you an edge in competition. The lightspeed connection is solid with no disconnects and seemingly no lag in sound. Open up the G Hub app and you’ll have access to an adjustable 10 band EQ with a bunch of presets, DTS 7.1 sound activation, and a ton of microphone tuning options. There’s a cool surround sound test to hear how it travels around you and you can even adjust the sound level of each angle. It’s not true surround sound as if you were in a properly setup room, but like any other “surround sound” headset it’s more like a 2 channel setup with a ghost center speaker. Don’t get me wrong though, you’ll hear everything loud and clear with excellent imaging, just don’t expect to hear bullets ricocheting behind you. And while it’s made for gaming, it also does an excellent job with movies, music, and general media. It’s a gaming headset that could rival your high end cans MICROPHONE SOUND With Blue’s VO!CE sound processing, the G Pro X mic sounds great. Turn it off and it’s a bit flat and lifeless, but why would you do that? Turn it on and you’ll have access to a bunch of presets and adjustable features such as a high pass filter, noise reduction, expander/gate, de-esser, compressor, and limiter. You can record your voice and play it back to hear your sound adjustments live; which is great if you know what you’re doing. Or if you’re like me and spent an hour being undecided on adjustments, there’s enough variety in the presets that you should find one close to your liking. I kind of wish there was a voice mask option to sound like Darth Vader or something, but this was built to be a serious gaming headset and voice clarity is a priority. DESIGN The materials, fit, and finish are all top notch. I love the use of steel and aluminum which makes it rugged, yet light enough to comfortably wear for hours. It comes with both leatherette and velour cloth memory foam cushions that do an excellent job of sealing out environmental sounds and being super comfortable as well. Logitech really streamlined the headset for gaming as the only controls on the headphone body are a volume dial, on/off slider, and microphone mute. Each control is easy to find blindly and offers excellent tactile feedback so you can stay focused on competing. Maybe the most impressive thing to me is the build quality as gaming headsets often feel “toyish” with a ton of plastic, bright leds, and weird angular bodies. None of that here, just a simple, elegant design with quality materials and great sound. Good job Logitech!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too small for my head. Lack of sizes makes this headset bad.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      We regret to hear that you had to return the product and we apologize for any inconvenience caused. We'll surely take this feedback and make sure to share it with the right team. Thanks for bringing it to our notice.

  • Rated 1 out of 5 stars

    Bad product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn't work. There were no manuals or clear instructions. The website was as bad as the leaflets that came in the box.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    poor build quality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    plastic on the head phones where the ears go inside headband competly detoriated after 6 months use.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Gill, I am sorry to hear about the plastic on the headband going bad on you. Luckily, this does come with a 2 year warranty so we can get that replaced for you! Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360052917673-Warranty-Pro-X-Wireless. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
      -Danielle from Logitech

  • Rated 1 out of 5 stars

    Avoid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality. Uncomfortable. No swivel for the ear cups. Terrible mic quality. Don’t sound all that great.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello John! I'm sorry to hear about your issues with the G Pro X Wireless headset! As far as the sounds quality goes, I would highly recommend doing a deep dive into the G Hub audio settings for this headset. You can adjust pretty much anything in G Hub and make it sound how you would like it. The other option is you may have received a defective one, which in that case, I would recommend reaching out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 to file a warranty claim. Thank you so much for this feedback! I will definitely be passing this along. - Maggie from Logitech

  • Rated 1 out of 5 stars

    Painful on ears and head

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using these headphones for months and after 30 minutes of use I get a headache and my ears begin to hurt. These headphones are not fit for people with average/larger sized heads, and are not designed to be comfortable.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    A few quirks but lots to like

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used a wireless headset in a while, so I was excited to try this one out. After a week of use, I have started to really like this headset. Upon unboxing, the headset was already charged and ready to go. Basic speaker and microphone functionality works straight out of the box, but the Logitech G HUB software must be installed for EQ and surround sound. The build is very sturdy and has a sleek design. I like the look of the matte black and shiny silver on the ear cups. The headband can be adjusted easily, but it was too tight at first. It squeezed my head for a few days until it stretched out a bit. This was mainly an issue because there is no padding against the drivers, just a thin piece of cloth. The headset comes attached with leatherette ear pads, which have a generous amount of soft memory foam. They were a little too small for my ears though and got hot after a few hours of wearing. I switched to the provided velour ear pads eventually and they were much more comfortable. These ear pads let in more outside noise, but don't get so hot. The sound quality of this headset is phenomenal, especially since it is wireless. I was very pleased by the clean bass and balanced frequency response. There is also no noticeable latency while listening. The microphone is detachable and gives a very clear sound, which can be further improved by the Blue VO!CE technology. There is also a mute button on the left ear cup which is very useful. The mute button placement is somewhat annoying though. When pressing it, I often bump the volume wheel by accident since they are so close. The maximum wireless range is given as 49 feet, but I couldn't get much more than 10 or 15 feet away before the sound cut out. As for the battery life, it is superb. I can easily do 20+ hours of use without charging. When charging is finally needed, it is very quick and can be done while still in use. The G HUB software is quite convenient with multiple settings presets already provided. It can even tell you how much battery is remaining, a feature I haven't found on many other wireless headsets. There are sliders to adjust almost everything about the EQ, surround sound, and microphone. I did experience some trouble trying to enable the Blue VO!CE mic filter though. I also had a bug sometimes where no sound would output after a computer restart. Overall, this headset is great for gaming, watching videos, and voice chats. It is amazing in terms of technology, but there are a few minor flaws with design and comfort.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Outstanding Premium Headset

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first thing you notice when unboxing this headset is how premium they feel. They are steel and aluminum construction, with a memory foam headband and both leather padded and foam earcups. They come with the leather pads installed and they are very nice. They do get warm over long sessions, and do a nice job of sealing off outside noise. I switched my pads to the foam versions, and love them. Even wearing them for long sessions, I had no ear fatigue, they did not get overly warm, and they did a wonderful job of sealing off outside ambient noise. The lightspeed technology offers no discernable latency in the audio that I could perceive. The construction offers a rigid, firm but comfortable feel when wearing. The earcups are very solid and dense, and delivers outstanding audio fidelity. I downloaded the Logitech G Hub software to further customize the settings and found it very easy to do so. They can operate in standard stereo mode, but where these really shine is with the DTS 7.1 surround sound setting. Being able to fine tune the special audio, the EQ really lets you customize your own sound. And for hardcore gamers out there, you can also set up the headset using presets of popular gamers, like TSM Myth. In games like Fortnite, Valorant and COD Warfare, the DTS surround sound really immerses you into the game. You hear sounds and nuances that you have never heard before. The spacial audio sensation is amazing. I will say that once you dial in the right sound stage for your ears, the headset is amazing. I did notice that the customization settings were sort of finicky, in that if you overstepped a setting or two, the sound can very quickly get away from you and sound less than enjoyable, forcing me to reset and try again. But once you find that sweet spot, they shine. They handle lows and highs very well, and I would say they are definitely not bass heavy, more flat to punchy low end. Another area where this set really shines, is the microphone audio. It uses Blue Voice technology to dial in the perfect configuration of voice settings that allows you to apply noise reduction, compression, etc. The mic quality might be the best I’ve ever used, might even be better than my Astro A40 Pros. There is no option to dial in talkback levels, or mix game vs chat levels, so if that’s super important to you it might an issue. Overall I’m very happy with these, using these side by side with a few others PRO gaming headsets that I have really highlight where these offer a little bit more, mainly the wireless LightSpeed technology and the DTS 7.1 Surround. Amazing experience using these…

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Great for games - dud on music

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For competitive gaming you don't want the boom to muddy up the sound when you're trying to hear your enemy. You have to hear every shot, step, or noise clearly. This is where the Logitech Pro X shines. Everything is crystal clear without any perceivable lag. I've got a wide head, wear glasses, and have a higher than average surface temperature (I don't even have a winter coat, I just use my windbreaker). So I'm picky as heck when it comes to comfort. Sadly to say these headphones weren't the best fit. If I gave the review another week to let the headband stretch on a set of bookshelf speakers then I'd be a bit more comfortable, but out of the box they're just too tight for me. Another thing, not a ding against the Logitech Pro X, is the closed back. While good for isolating sound, they get me hot and the Logitech is no different in that regard. After 30 min I had to pull them away to let my ears breath. Unless you're "hot blooded" like me it's another non-issue. The mic worked well enough to speak when needed, but I didn't stop anyone and ask how pretty I sounded. I really don't see any benefit from the sound effects so I keep my own voice. Now music is the Logitech Pro X's Achilles's Heal. It cannot hold deep bass. I tried a few A Tribe Called Quest songs and Vibes and Stuff just showed how badly the bass performance is. The low rumble just muddied up everything. Just...man, thinking about how bad it was just gives me flashbacks. Do yourself a favor and don't even try any bass heavy music. No amount of tuning, other than killing the bass, made it sound any better. But the loss of the low end just ruined the song. So, gaming - thumbs up. Music - for real, don't do it!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi MadSquabbles,
      Thank you for your four-star review! It is greatly appreciated. Continue to enjoy your device. If you ever need assistance, please contact Logitech Support on the website.
      LaShonda from Logitech

  • Rated 1 out of 5 stars

    Defective audio mic does not work

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defective audio mic doesn’t work everyone's telling me it sounds horrible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    faulty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    left ear buzzing noise. common issue with these headphones. dont even bother with them.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, I am so sorry to hear you received a defective product. This headset does come with a 2 year warranty through Logitech if you would like a replacement. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360052917673-Warranty-Pro-X-Wireless. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.

  • Rated 1 out of 5 stars

    Loses connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned after two days. Constantly lost connection with the signal in the middle of game play.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello MrT84, we are so sorry to hear about the issues you had with your headset. For best results, when it comes to anything requiring a usb wireless connection, it is better to be within 20ft. Also, avoid any objects that may interfere with the headset frequencies (Large objects in the way, lots of electronics, walls, and cabinet doors as well). We apologize for any inconvenience the G Pro X wireless headset may have caused you. Have a great rest of your day. -Ricky from Logitech

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Wireless perfection with a reasonable price tag

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Full disclosure not an audiophile. I think the sound quality is top notch on these from Logitech. Packaging fairly basic you have a usb wireless dongle for communication so small and tidy (actually running of a monitor usb port). You will also get a nice USB-A to USB-C charging cable plenty long for my liking. You also get two sets of ear cushions, the default ones are a nice noise cancellation leather which make my ears sweat but I like the extra noise cancellations. The other set is a nice pleather set that will let more noise in but also let your ear's breathe. Swapping them out is simple as pulling them out and swap. The headset controls are simple everything is located on the left ear cup. Power toggle switch, volume dial, push mute button and the USB-C Charging port. Mic is detachable and comes detached at first. I find the headset to be very loud and so much I can't run it max volume without making my ears shudder. Where the headset really shine's is in the Logitech G software. So many options to tweak your new baby from microphone adjustments to audio equalizer settings. You also get the option to customize your directional surround sound for your fps gamers you can really customize your ability to hear those footsteps. I do recommend tweaking in the software right away I found the default setup as the headset came not the best. I also own a pair of Astro's A50 Gen 4 and I find these very comparable for MSRP $100 less. Also you don't have to find space for a bulky headset dock and charging the Pro X I find much less frustrating. I personally find the sound very top notch and relaxing. Battery life is 20+ hours advertised and can confirm it holds true. The range is what you would expect from a modern day wireless headset nothing to write home about but it holds its own with similar devices. Headset quality feels very strong and not fragile, its a tad bendy but I never feel like I'm going to snap or break anything. One of the only complaints I have is no flip to mute style mic but just a preference thing for me. Overall very happy with this and look forward to years of gaming with this. If you are on the fence between the Astro's and this I think $100 less MSRP makes this the appropriate buy with the other differences I mentioned.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't every buy anything from BB

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    horrible experience - never going to purchase anything again from BB.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, I apologize for the issues you experienced with Best Buy. I hope the G Pro X Wireless headset is treating you well. If you have any hardware issues or questions on your G Pro X wireless, please reach out to us on our Logitechg.com website. I'll attach the support page for the mouse as well. Have a great day. -Ricky from Logitech. https://support.logi.com/hc/en-us/articles/360052152514

  • Rated 1 out of 5 stars

    Beware

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop working after 3 months... was great at the beginning

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Alex, Very sorry to hear about the G PRO X Wireless Gaming Headset stopped working after just 3 months. Fortunately, Logitech does provide a 2-year limited hardware warranty. Here's a link to file a claim:  https://support.logi.com/hc/en-us/articles/360052917673-Warranty-Pro-X-Wireless. Hope that this helped and that all gets resolved. Thank you for being a Logitech customer. - Richard from Logitech

  • Rated 5 out of 5 stars

    Excellent headset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset fits comfortably and the charge lasts about 20 hours from full. Sound quality is noticeably better than my previous headset. It's very convenient to be able to move about away from my computer when I'm doing other things between gaming sessions as well. Definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2+ Years Later

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this headset so much! The sound quality is fantastic. I normally use this headset for gaming, so the 360 surround sound is important. Sometimes, I will just listen to music or watch videos and the audio still sounds perfect. The mic is great and once you go into the Logitech pc app, you can customize the mic. Now I can munch on chips while in a call without muting, and no one can hear it! The mic literally won’t pick up anything but you. Another plus is the Bluetooth range. I will be in a discord call and walk all the way downstairs to the back door to let my dog out, the headset is still connected! The battery life is also good and they charge fast. You will get multiple notifications on your pc about the battery dying. So it won’t just randomly die on you during a game. This headset is still going strong and I do not see myself buying a new one any time soon.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great headset but one issue.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just received these as a birthday gift as I wanted to upgrade from a wired headset to a wireless one. They are very comfy and the sound quality is on point. My only gripe with them is it sounds like the left side lets in more outside sound than the right. When I talk I can hear more of my voice on the left side and it drives me crazy. Maybe it’s just me but it is something that I can’t see myself adjusting to even after a few hours of gaming. I am really sad because I absolutely love the way this headset feels on my head and the software used to customize your sound but I am going to go back and exchange them for a different pair that has even noise cancellation distribution. If this isn’t something that will bother you I 100% recommend this headset but if it is then I would try another pair out because it is just way too noticeable to look past.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for sharing your detailed feedback on the G PRO X Wireless Gaming Headset. We appreciate your honesty about the sound distribution issue you experienced, even though you enjoyed the comfort and sound quality. We understand how that imbalance could be distracting, and we're sorry it impacted your gaming experience. We value your insights, and we hope you find a headset with the perfect balance for you. Logitech