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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2492 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers often highlight the excellent sound quality, comfort, and long battery life of the product, also appreciating its wireless functionality and balanced weight. However, some customers find it to be pricey and report issues with its software. Additionally, a few users note that the bass is a little light and the volume doesn't get very loud, with the fit not being suitable for everyone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 2,492 reviews
  • Rated 1 out of 5 stars

    Terrible on Playstation 5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these last month. Didnt have a chance to test it out before the return date, cause i had to move. But these are terrible. The mic threshold is dog water. You cannot talk quietly or else it wont pic up your voice. And now im stuck with theis god awful headset and cant return it

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      We apologize for the inconvenience caused by the Logitech G PRO X Wireless Gaming Headset on your PlayStation 5. We understand your frustration with the microphone threshold. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
      - Name:
      - Email Address:
      - Country:
      - Product Name:
      - Brief description of issue:

  • Rated 1 out of 5 stars

    G Pro X Wireless Experience

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this headset for 3 months and it has been a nightmare. After about 2 weeks, it kept making this non-stop humming noise in my ear, driving me crazy. By week 6 the crackling started. Every minute or so it'll just pop in my ear very loudly. And now it began randomly disconnecting for about 5 seconds and then reconnecting. It is absolutely unusable. The worst part of it all, the Logitech Support team is completely useless when it comes to trying to file a warranty claim. They gave me a ticket number about 3 weeks ago and haven't heard from them since. Worst purchase I've made by far.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello AhmadDaood, Very sorry to hear about the many issues you've experienced with the G PRO X Wireless Gaming Headset. It sounds like you may need a firmware update which you can find out if you use Logitech G Hub software. G Hub lets you customize and personalize settings as well as update the firmware of all supported Logitech gaming products. Here's a link to the download:  https://support.logi.com/hc/en-us/articles/360052152494-Download-Stub-Pro-X-Wireless. You may also want to try plugging in the wireless receiver into another port or check the audio settings on your computer. In regards to your warranty claim ticket, you can directly contact Logitech via phone using this number (Toll Free) +1 866-632-5644 Monday - Friday: 9:00 a.m. - 9:00 p.m. Eastern Time. Hope that you found this helpful and that all is going better. Thank you for being a Logitech customer. - Richard from Logitech

  • Rated 1 out of 5 stars

    bad quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sucks, terrible quality and bad battery life people say i sound better with airpods in

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      I’m sorry to hear about your experience. We always want our products to perform reliably, and your feedback about the quality and battery life is very important to us. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
      - Name:
      - Email Address:
      - Country:
      - Product Name:
      - Brief description of issue: Logitech

  • Rated 1 out of 5 stars

    0/10

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible connection to ANY device. Poor sound quality and microphone is also very bad for the steep price amd they would not repair or replace the device even though i pay eelxtra for their membership and warranties

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      We sincerely apologize for the negative experience you've had with the Logitech G PRO X Wireless Gaming Headset. We understand your frustration with the connection issues, poor sound quality, and microphone performance, especially considering the price and your membership with warranties. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
      - Name:
      - Email Address:
      - Country:
      - Product Name:
      - Brief description of issue: Logitech

  • Rated 1 out of 5 stars

    No happy with this one. Will be exchanging it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was beyond disappointed with this sound of the headset. Was too quiet for me and everything in my sound mixer was set to 100 and it was still too quiet to my liking. If you like playing games where you need to listen to the footsteps of those around you, this will not be your friend

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's disappointing to hear and it's surely not what we expect to deliver. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it. Thanks a lot!

  • Rated 2 out of 5 stars

    Plastic came apart with in a few months

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good BlueTooth range, Sound is decent, Software is slow and kind of a mess at the moment. 2 stars because the plastic on the ends of the band is coming apart and ive only had these a few months. Very Unfortunate...

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Lg

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have horrible sound quality especially compared to the epos.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, We're sorry to hear you find the sound quality of the Logitech G PRO X Wireless Gaming Headset lacking, We appreciate you bringing this to our attention. It helps us understand customer preferences and continually improve our products.

  • Rated 2 out of 5 stars

    Adjustment Slider Broke TWICE!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a week or two of use slider just broke. So I decided to buy Astros a50's and found out I like these more. I returned the a50's and bought these again and it just breaks again in the same exact spot...

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Antoine, thank you for your feedback! With premium steel aluminum, and a 2-year limited hardware warranty, this should not be the case. For support, please refer to: https://support.logi.com/hc/en-us/articles/360052152514 - Will, Logitech G.

  • Rated 1 out of 5 stars

    Garbage for price

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this headset for a couple of years now and theyre constantly disconnecting. Not often enough that they’re unusable but enough to be considered awful. As im typing this, it has literally disconnected three times..

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's unexpected! To help you effectively, please email your information to our support team at socialcare@logitech.com.
      Name –
      Email address –
      Country –
      Product name –
      Brief description of the issue –

  • Rated 2 out of 5 stars

    Avoid, unless you aren’t using the microphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Possibly the worst sounding mic in the business. Friends and coworkers said I sounded like I was on hands free in a car. It’s a shame, too, because most everything else is OK. I will be returning.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi qbdn, thank you for your feedback! That is very odd, as you should sound incredible with the Blue Voice enabled mic. Be sure to check out GHUB and play with you mic adjustments: https://support.logi.com/hc/en-us/articles/360025298133 - Will, Logitech G.

  • Rated 1 out of 5 stars

    Worst Purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the absolute worst headset I have ever used in my entire life! It cracks constantly, disconnects randomly for 15-30 seconds, and everybody on discord always says my voice sounds weird af, DO NOT BUY!!!! Get a wired one instead!

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Apologize about the experience and it's surely not what we expect to deliver. We understand your displeasure and we will forward it along to the right team so they can look into it. Thanks for bringing this to our attention.

  • Best Buy Employee

    Rated 2 out of 5 stars

    Don’t recommend

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] The volume controls don’t activate and the sound is very flat

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Truly sorry to hear about your displeasing experience with the PRO X Wireless Gaming Headset. Your satisfaction is our priority. Sending your details to socialcare@logitech.com will help us expedite the resolution process. Name – Email address – Country – Product name – Brief description of the issue –

  • Rated 2 out of 5 stars

    Decent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're fine and do the job... uncomfy for bigger head for longer periods / sounds like surround sound or weird spatial distance of sorts

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No bluetooth!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't expect, that headphones don't support bluetooth! Have to return it.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      We regret to know that the product did not meet your expectations. We'll make sure to share it with the right team so they can look into it.

  • Rated 2 out of 5 stars

    Uncomfortable ear cups and constant crackling nois

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset constantly makes a crackling noise when no audio is being played. Also, the ear cups are terribly uncomfortable and almost require aftermarket replacement.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey there Collin, I'm sorry to hear that you had some issues with your headset. It sounds like you're having a minor connectivity issue. I would recommend making sure the USB dongle is fully inserted into the computer, or possibly try a different USB port. If you're still having issues after that, I would recommend contacting our support site to see if you can get a replacement dongle.

  • Rated 1 out of 5 stars

    Don't Do it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 3 months of using the headset it started making a clicking noise every ten minutes. After reinstalling the ghub software multiple times and switching the usb ports multiple times i am still left with a $200 pair a headphones that i cant return. Also the logitech support system is just as garbage as the headphones. I have used their gaming products for years without issues but this is the first expensive item i have purchased from them and will most likely be the last due to the lack of customer support.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, we are so sorry to hear that the G Pro X wireless headset is not working properly for you. At the end of this message, I have attached a link for you to check out some FAQ's that could help solve the issue. If it still persists, please submit a warranty claim on our support page. We appreciate your patience, as we get back to you as soon as we can during these hard times. We appreciate the feedback. Thanks for being part of the Logitech family. Have a great day. -Ricky | Logitech. https://support.logi.com/hc/en-us/articles/360052152374-FAQ-Stub-Pro-X-Wireless

  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    Sound is horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my son and he said the sound for gaming and listening to videos is horrible. When you pay the kind of money you would expect the sound to prestige but he was not happy. He said the fit was great bc he had a big head and ear and they were very comfortable but the sound it what he was hoping would be great.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nice looking headsets

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was working for a week .but then the mic volume started going down ween I was talking a bug on the headset . Looks good but my boy was scared to try one again

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey there, I'm sorry to hear that you had some issues with the microphone on your G PRO X Wireless headset. If you haven't done so already, you might want to consider downloading our G Hub software, which should allow you to modify not only the microphone but the headphones as well. Enabling Blue Voice might also help, as this should automatically equalize the microphone to sound optimally.

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Mostly Really Great

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using the wired GPro X gaming headset for the last year, I was pretty excited to try the new Logitech GPro X Wireless gaming headset. Logitech had essentially just replaced the wired connection with a high speed proprietary wireless one, keeping in place the 7.1 surround sound and all the audio controls. After trying them side by side, the same great listening quality and crystal clear mic with no discernible lag has transitioned nicely. The GPRo X Wireless come with both leatherette and velour earpads, and while I prefer the leatherette it's really nice to have the option. They also come with a carrying case, detachable mic, and usb-c charging cable. They charge quickly (and after leaving them on overnight, I can say the battery lasts a long time). After charging, attach and position the mic, plug in the wireless dongle and go. Take the time to download the Logi GHub app, it really offers tremendous control over the characteristics of the headset. They are very comfortable, wearing them for a couple of hours wasn't an issue. Surprisingly, adding a long life battery doesn't seem to have affected the weight much, which was a pleasant surprise. Sound quality is excellent. While the default sound is stereo, switch to surround sound with the GHub app. The directional sound is really incredible. You can actually use that to detect direction, particularly useful when someone is running up behind you. You can hear them and the direction from which they are coming! Streaming videos with DTS surround sound also maintain the illusion of directional positioning really well. One really nice feature is that the headset controls are well differentiated; none of this nonsense with identical buttons and rocker switches. The power button is a slide switch, the mute button is a press button, and the volume is a rotary. Yay! The 'Blue Voice' technology behind the microphone translated to wireless well. It does a very good job of providing clear and very distinct voice quality while suppressing background noise. There are a couple of issues that make the GPro X Wireless Headset less than perfect. There is no wired option, either audio cable or USB; it would have been really nice to have some sort of wired option as a backup, or for use on a non-Windows computer. The wireless is a proprietary protocol and it isn't clear how the dongle binds to the headset. I don't know how it will do when multiple headsets are in range. There is no connection setup as with Bluetooth. It would have been nice to be able to use Bluetooth wireless as a backup wireless protocol as well. Finally, and this is a minor nit, the dongle sticks out from the usb connector about two inches, and I've already managed to send it flying once; it would have been really nice if it was smaller. In conclusion, despite the nits, this is an excellent gaming headset and it's really nice not to have that cable flopping around in game. Comfortable enough for a long gaming session and versatile enough to use as a general listening headset. Highly recommended!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    constant static noise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly do not recommend this headset. I have done a lot of research before buying this, but I still encountered issues that were unexpected. If you are unlucky, you can get a headset with a constant static noise. This is even without connecting to the PC. As long as you turn on the headset, you will notice it immediately. After messing around for like 2 hours and researching, I found no solution to fix this white noise. Second, if you have a big head, the headset may not be big enough for you.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Valery! Sorry to hear you're having issues with your G PRO X Wireless DTS Headphone:X 2.0 Gaming Headset. If you haven't done so already, make sure to download the free G Hub Software https://support.logi.com/hc/en-us/articles/360025298133 that will allow you to update the firmware of your headset (and correct any potential problems with it), allow you to customize your sound and features to your liking, and enable the Blue Voice feature for the microphone too. If you're still getting static noise after doing this, know that the G PRO X Wireless headset has a 2-year warranty from Logitech, so click the Support link on the product page https://www.logitechg.com/en-us/products/gaming-audio/pro-x-wireless-headset.981-000906.html where it says "Support" should you need to. - Mathieu from Logitech