Customer Ratings & Reviews
- Model:
- 981-000769
- SKU:
- 6320789
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the G332 Wired Gaming Headset's sound quality and comfort, with many praising its value for the price. They also appreciate the headset's fit and ease of volume control. However, customers are negative about the short cord length and the weight of the headset; some also experienced issues with the accompanying software.
This summary was generated by AI based on customer reviews.
They don't last long.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these to replace a pair of G430s that failed after a few years. It was less than 3 months before the right earpiece of the G432s failed.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear the headset failed after a few months. This headset does come with a 2 year warranty so we can get that replaced for you. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360025072553-Warranty-G432. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
-Danielle from Logitech
Doesn't work as intended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mic does not work with PS4. I can only listen but cannot talk. It seems like the USB cable doesn't work well because on PC I have the same issue if using USB.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are so sorry to hear that the G432 headset did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. For PS4, you'll need to use the 3.5 mm jack to connect to your controller for best use. But if the headset still doesn't work properly, it comes with a 2 year limited hardware warranty. Reach out to us on our support page so we can get that taken care of. I'll post a link at the end of this message for you. Thank you for your feedback, we look forward to hearing from you. -Ricky from Logitech. https://support.logi.com/hc/en-us/articles/360025072553-Warranty-G432
Dissapointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My child has only had these for about a month and the mic has stopped working. For that much money was hoping for a good product.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Kaylee, thank you for your feedback! The G432 is backed with a 2-year limited hardware warranty. For support, please refer to: https://support.logi.com/hc/en-us/articles/360024150194 - Will, Logitech G.
Started off great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these to replace a aged set of G430's they started off to be a great headset. Within a week the USB dongle died.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Khaos, thank you for your feedback! The G432 is backed by a 2-year limited hardware warranty. For support, please refer to: https://support.logi.com/hc/en-us/articles/360025072553-Warranty-G432 - Will, Logitech G.
Uncomfortable, Mic Issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work from home and spend a lot of time in virtual meetings and editing videos. I was hoping for something comfortable I could wear most of the day. Not only were these uncomfortable for an extended length of time, I was having all kinds of issues with my coworkers not being able to hear me in meetings. I had to return them; I went with a Razer pair instead.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello FlyAwayJay,
I am sorry that your G432 didn't perform as you expected. I will pass this information to Logitech. Logitech appreciates your input. - Leo from Logitech
Right side is partially broken.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right side is partially broken, and is annoying to use now. I plan to replace it at some point.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello oneupthextraman,
I am sorry to hear about the G432 braking. If you feel the device has a manufacturer defect, please contact the Logitech support team for a replacement. I will record your review and pass it on. Logitech appreciates your product review. - Leo from Logitech
Was great for 5 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a great pair of headphones until the mic completely stopped working 5 months after I purchased it
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Sean! I'm sorry to hear you're microphone stopped working! I would recommend reaching out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 to file a warranty claim. The G432 headset has a 2-year limited hardware warranty. Thank you for this feedback! I will be passing this along. - Maggie from Logitech
not worth the money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were great at first...didn't last very long. This was a gift for my grandson that is 10 years old.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear the headset did not last very long. This headset does come with a 2 year warranty through Logitech, so we can get them replaced for you! Here is the link to file a claim: https://support.logi.com/hc/en-us/articles/360025072553-Warranty-G432. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
invest a few more for much better quality audio
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the quality of the headphones is sub-par and outdated. The mic wasn't very good either.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that you are unsatisfied with your G432 headset audio and microphone. You may reach us for support by opening a Technical Support ticket here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
Can get better. My mic is bad quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Friends tell me it sounds like a torch when I talk into the mic. Sound quality is okay but not amaIng. Probably will return because everyone says the mic is bad quality even though I upgraded my drivers
No, I would not recommend this to a friendBrand response from Logitech
Posted .We sincerely regret if our product provided you with a subpar microphone experience. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it.
Low quality sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is lower than expected. It does bot cancel background noise.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Family, thank you for your feedback! You may prefer the next step up with the G635, with Pro-G audio drivers: https://www.bestbuy.com/site/logitech-g635-wired-7-1-surround-sound-gaming-headset-for-pc-with-lightsync-rgb-lighting-black-blue/6320788.p?skuId=6320788 - Will, Logitech G.
Terrible Quality and Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphone jack pulled out completely after 3rd use. After 4 1/2 hours spent on hold and being transferred to 9 different people, there was no way they could issue me a mailing label to repair or replace, under the 2 year warranty. The closest store is about 2 hours round trip for us, hence, we ordered online. Will never purchase from them again!!!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear about the issues you are having with the headset. Lets get that replaced for you! Please visit the support page for this item on Logitech.com in order to start the claim process for a new set! I hope this was helpful. Thank you for taking the time to write this review, we appreciate the feedback.
Broke in 3 Months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THESE HEADPHONES. They came out as the replacement for the last headset I had and they are AWFUL. The fake leather is very hot and uncomfortable. The mic muting feature broke in 3 months so I could no longer use the mic. Sound quality was not noticeably improved over the last iteration. Last generation was much better. I will no longer be buying Logitech products.
No, I would not recommend this to a friendPreviously used and damaged
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my son this headset it was all packaged correctly but when he started using them he could only hear out of one side and the cord was damaged in different places. We haven’t had a chance to get back to BestBuy to exchange but we will be returning this weekend. We will exchange for another but the box will be checked prior to leaving
No, I would not recommend this to a friendBroke too soon
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not typically break my headphones. I had a similar pair from logitech for about 10 years. Decided to upgrade, and these broke within 3 months of very infrequent use. They still work but there is now a sharp piece of plastic above my ear. This same part on the older model was metal, and now its cheap plastic.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about the broken headset. Fortunately, it has a warranty through Logitech. If you would like to file a claim for a new one, please visit the support page for this item on Logitech.com. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones the only thing they Mic stopped working after a month
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Gerardo,
Thank you for choosing Logitech and for taking the time to review the G432 Wired 7.1 Surround Sound Gaming Headset. I have attached a link to the “Getting Started” support page for your headset where you can find product guides, software downloads and further support. I am sorry that you have experienced an issue with the mic. Please check the settings on the connected device, on a computer you may want to check the microphone settings under system settings. For further support. Please visit the Logitech website.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360024150194--Getting-Started-G432-Gaming-Headset
Poorly Built Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is incredibly low quality, it had a tendency to crack at the right swivel spot, cracking off the logos. I went through two of these, and within 4-5 months, both cracked in the same spot. Luckily, Logitech Customer Support is really helpful and upgraded the model for me.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi George, sorry to hear that you had complications with your G432 Wired Gaming Headset. We are always looking for ways to improve our products, so we appreciate your review. The G432 is a great headset at a fair price point, perhaps an upgraded model is more suited to you. Happy to hear it all was sorted out! If you ever have additional feedback or questions regarding Logitech products, feel free to visit https://support.logi.com/hc/en-us Thanks, -Logitech
Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is wear and tear on ear muffs after 1 year of use.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Chris, Thank you for your feedback. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech
- Pros mentioned:Comfort, Sound quality
Pretty good overall headset
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The G432 headset fits well and is very comfortable to wear. One minor issue with the fit is when I turn my head to the side the cup will slightly lift away from my head and creates a slight drop in volume / loudness. Not horrible but worth mentioning. Mic is clear and works well. Friends have told me I sound loud and clear when talking online to them. I like the flip up to mute feature as well. Volume control knob on left can is easy to get to and a handy feature. I used the headset with my PC for gaming and listening to music and also used it with my mobile device for listening to music and making calls. The overall sound quality is pretty good while bass levels are very average. Probably neither the best nor the worst I have used with regard to sound quality. You won't be disappointed nor will you be blown away by the G432. On a computer I would recommend using the USB adapter over the 3.5mm mic/headphone splitter. The sound quality was noticably poorer using the splitter vs. connecting via USB adapter or plugging directly into mobile device with the 3.5mm TRRS connector. Another issue that I encountered was when I tried installing the GHub software to experiment with advanced settings. After installing on my Windows 10 PC it rendered the USB adapter totally inoperable. No troubleshooting that I tried was able to fix the problem. Only after uninstalling the software would the USB adapter work again.
I would recommend this to a friend Cheap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic feel, hollow sound. Not suitable for any gaming .
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey there, I'm sorry to hear that you had some issues with you G432. If you haven't done so already, feel free to download our GHub software, which should allow you to customize your audio settings as well as your microphone settings. This should allow you to modify the way the audio sounds in your headset.