Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$54.99
Save $5
The comparable value is $59.99

Customer reviews

Rating 4.7 out of 5 stars with 7609 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers value the overall performance, adjustable weight, and comfortable feel of this mouse. Many appreciate the customizable RGB lighting, reasonable price, and extra buttons. However, some customers feel the size is small and dislike the software. A few customers prefer a wired connection over wireless.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 7,609 reviews
  • Pros mentioned:
    Weight
    Cons mentioned:
    Software

    Rated 5 out of 5 stars

    Great Upgrade but a Few Flaws...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this mouse for a few months now and I absolutely love it. I am upgrading from the Corsair Glaive, so naturally, I would prefer a heavy mouse. This mouse grants you the option to add weights to the bottom of it via a small compartment, and have added as many as I could. However, I noticed that if you add a weight near the magnetic closure piece, it will make the back plate to access the weight compartment more likely to fall off, and this can result in your mouse not being able to sense the tabletop as well and overall interrupt gameplay. I remedied this by just not having a weight in that slot. Otherwise, this mouse is everything I could have wanted. I love all the buttons I can keybind and the fact I can unlock the scroll wheel. Now, here's something else that is not so great... This mouse utilizes the Logitech software to allow you to customize it, but I also have a Blue Yeti, so it also automatically links to this software. The software for the Blue Yeti is terrible, and has made is so my microphone doesn't function as well. I had to go through the trouble of completely disabling the software from modifying my Blue Yeti.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great mouse

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good after replacing my 5-year-old mouse due to wear and tear this works excellent I enjoy the many features it has. I often game and play complicated games which require keybinds and this mouse has exquisite buttons to bind spare keys to. Love it do not regret purchasing this product. Great mouse.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re so pleased to hear that! Thanks for your feedback and for being part of the Logitech family. Logitech

  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Exceeded expectations

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech G502 hero mouse is an excellent choice for everyday use, work from home, just about anything you could think of. I did review a lot of other products on the Internet, most of them seem like they would be viable options but, in the end, I went with Logitech. Some of the reasons for choosing Logitech were brand name, experience, and some of the products I still have are very durable and have been with me for several years. This mouse it's simple to use, there are several buttons to use back and forth scrolling up and down and paging forward and back. Very convenient. I do like the option you have to click for the scrolling button you can either choose for it to roll smoothly or traditionally with the clicks. Allowing it to roll smoothly is a great option, to me anyway, because when you want to scroll back up to the top of the page you just flick it once and it continues roll and you get back up to the top page no problem. There are options to customize this with various colors, you can go through the G hub select your product and you can customize it from there. Other customization options on the G hub are DPI you can designate different buttons for different uses whatever you feel comfortable with. Overall, I think Logitech got it right with this one. Again, this mass will more than meet your needs, yes some cases may surpass them as they have mine.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great mouse with multiple features.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse, multiple buttons and multiple settings. The wheel has a button that can shift it from ratchet mode to free spinning mode. It has weights you can add to the bottom for a bit of heft.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! Thanks for reaching out about the G502 HERO. It sounds like you're a big fan of the multiple buttons, customizable settings, and adjustable weight system. The scroll wheel with the hyper-fast scrolling mode is a great feature for navigating long webpages or documents too.

  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    Versatile

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mouse is very versatile. You can add weight to it to make it lighter or heavier. There’s an option to have non-stop scroller or a rigid one. Plenty other buttons to bind to your mouse. Nice and simple RGB.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for sharing your experience with the G502 HERO! We love hearing that you're enjoying the customizable features, especially the adjustable weight system and versatile scroll wheel. It gives you a lot of control over your gaming setup.

  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    all good but scroll wheel

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech g502 is a mid priced gaming mouse. It is also mid complexity. I count nine buttons which is more than I can handle. The weight and size feel about right. All the buttons click nicely. The weight can be adjusted. The Logitech Gaming Software works well to adjust lighting and button programming. One thing missing from mouse macro programming is the ability to incorporate mouse movements into macros. This limits what can be done. The one minor criticism I have is the scroll wheel whose control surface is slippery metal. Nearly all mouse scroll wheels are covered with a rubber surface to improve traction. In my opinion this mouse would be improved with rubber on the scroll wheel.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Overall performance

    Rated 5 out of 5 stars

    Bang for your buck.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute standard for a gaming mouse, last a long time, very comfortable. Ghub can be an issue occasionally.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      It’s always a pleasure to hear from satisfied users. Thanks for sharing your experience—it helps us keep doing what we love. Logitech

  • Pros mentioned:
    Weight
    Best Buy Employee

    Rated 5 out of 5 stars

    Solid Mouse For Gaming

    |
    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, has extra mappable buttons, weight is nice, scroll wheel unlocks, associated program is solid

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re so pleased to hear your experience has been positive. Your input helps us build better products for everyone. Logitech

  • Pros mentioned:
    Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    One word: awesome

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a fan of Logitech mice and keyboards, that said, this is an awesome, versatile gaming full size mouse. It comes with six nice sized weights to make it heavier or lighter as needed. The wire looks and feels sturdy enough to withstand all kinds of rigorous gaming. I did run into a software glitch that I had to uninstall it and reinstall it. However, it does not take away from the quality build, flexibility and speed of this toy... yes it’s a very nice toy to have. The hand rest perfectly for my case, though some small hands may find the buttons a bit far. The weight’s compartment holds them tight and so far no accidental falling like others I owned. All in all, worth putting it in the wish list.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    Great option

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech G502 HERO is a top-tier wired gaming mouse, offering precision, comfort, and customization. Its HERO 25K sensor ensures ultra-accurate tracking, while the adjustable weights let you fine-tune the feel to your preference. The ergonomic design makes long gaming sessions comfortable, and the RGB lighting adds a stylish touch. With 11 programmable buttons, it's perfect for gamers who value control and versatility. A solid choice for both casual and competitive players!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your positive feedback on the Logitech G502 HERO Wired! We're glad you're enjoying its precision, comfort, and customization options. Logitech

  • Pros mentioned:
    Overall performance, Weight
    Cons mentioned:
    Software

    Rated 5 out of 5 stars

    Upgraded from a Razer; no regrets

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome gaming mouse. Feels good, decent quality. The weights add very little to the feel, but you can notice it. The There are some aspects to the software arent intuitive if you're new to using something like this. but the device itself is a competent device.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Overall performance

    Rated 5 out of 5 stars

    Would recommend

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what I need it to do and it does it well. It is comfortable in my hand and with the added weights, it feels solid and moves like a charm.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re grateful for your kind words. It’s wonderful to know our Logitech G502 HERO Wired Gaming Mouse is helping you out. Thanks for choosing Logitech! Logitech

  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Best mouse I have ever owned...

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't mapped all the buttons yet - but product is exactly as advertised. Love the RGB lighting. It's perfectly subtle and matches my entire station. The mouse wheel is sturdy and precise. There are multiple buttons on the sides and can be extremely customized for gaming or work!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! It’s encouraging to hear that our product is working well for you. Your review helps us understand what matters most. Thanks for being part of our community. Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Good feel and adjustable

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a solid mouse with lots of easy customization right out of the box. Easily accessible weight change and DPI adjustment. Scroll wheel even has 2 different modes for faster or more precise scrolling.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    good mouse

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mouse isn’t too big. all the buttons work smoothly. if ure confused about the buttons just search it up honestly. mouse isn’t heavy at all either in general. it’s cool they give u magnetic weights to make the mouse heavier if thats what u want. i got this mouse off of a friend’s recommendation, and would honestly recommend this to others too :)

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for your thoughtful words! We’re proud to know our product is working well for you. Your support means everything. Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    great mouse DPI

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent mouse. Downloaded Logitech G HUB onto my computer and was able to mess around with the RGB and even DPI. It goes up to 256000 I believe. Correct me if I’m wrong. That’s an insanely high DPI if you ask me but it’s there anyway. I’m comfortable at 2400 DPI it has a solid feel and grip and comes with weights too if you want to add some on the bottom of the mouse.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great mouse, highly durable.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this mouse for over a year now. It has survived being dropped off my desk more times than I can count courtesy of my cats, and it still works like it's new.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! We're truly glad to hear our product is working well for you. Your feedback helps us understand what resonates with our users. Thank you for being part of the Logitech community and sharing your experience. Logitech

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    If it isn't broken, don't fix it.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had one of these for several years and though the buttons were still flawless and the scroll wheel was perfect, I had worn the body and anti-friction base down like bald tires. I finally decided to see what new mice were available last month, but ended up just getting this slightly updated version of the same G502. For general purpose gaming with some office work, nothing else felt as naturally comfortable, solid and responsive. It's significantly heavier than the current wave of ultra light FPS mice even with the weights removed but since I don't have the reflexes of a housefly that ate too much pre-workout, it's not really a concern. At this price, I don't think you can beat it.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your kind words and for letting us know how our product is working for you. We’re thrilled that it’s meeting your needs and making a positive impact. Your feedback is incredibly valuable to us, and we’re grateful you chose Logitech. Logitech

  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Feels good in the Hand, weird buttons though.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low profile, so it's not crazy ergonomic. By default, the logitech software allows for four ways to change DPI? Do I really need that? Thankfully they're reprogrammable. Still, it's comfortable to use and the little weighted bits add just a bit of heft to it. The free spinning scroll wheel is nice too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    handicaped gamer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had trouble with a previous logi mouse. with my neuropothy it was difficult to press some of the buttons. with this mouse it is game on!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re so glad to hear you’re enjoying your Logitech experience. Your input helps us continue to deliver quality and reliability. Logitech