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Customer reviews

Rating 4.7 out of 5 stars with 7610 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers value the overall performance, adjustable weight, and comfortable feel of this mouse. Many appreciate the customizable RGB lighting, reasonable price, and extra buttons. However, some customers feel the size is small and dislike the software. A few customers prefer a wired connection over wireless.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 7,610 reviews
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Great mouse for gaming and everyday use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. love the ergonomic shape and the multiple buttons for gaming. Even the scroll wheel can turn left and right and be binded to buttons on the keyboard! Love the customizable RGB lighting and the cord is really nice and never gets in the way

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Great mouse.

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Very comfortable and lots of buttons. Feels durable and hopefully it lasts a long time.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're thrilled you find the G502 HERO comfortable and durable! The buttons offer plenty of customization options for your gaming needs. Enjoy dominating the competition!

  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    Currently the most popular mouse, for good reason.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right now I believe this is the most popular model of mid-tier gaming mouse. The shape fits most hands well. Very precise with included software making it easy to dial in to your liking. I was happy with the minimal friction as I moved the mouse around. As far as modern mice, it's pretty heavy. That's before adding included weights if you want. Personally, with my larger hands the weight feels just right, others might think otherwise. RGB lighting is easy to change as well. If you're looking to replace that mouse that's old enough to vote, this is a prime choice.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Click, Click, Boom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good mouse. I like that I can adjust the weight of it, make the mouse feel how I like. The buttons have nice clicking sound.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! We’re pleased to hear that our product is serving you well. Your review helps us grow and evolve. Thanks for being part of the Logitech experience. Logitech

  • Pros mentioned:
    Weight
    Cons mentioned:
    Wireless

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using it for work from home days and a gaming mouse. Its very responsive and I love being able to switch the sensitivity up on the fly. I don't always need the high sensitivity for work or games so it's nice to be able switch without diving into menus to change it. The adjustable weights are a nice feature, surprisingly noticeable too. Not being wireless may be an issue for some but i don't mind it.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Your feedback is important to us, and we'll make sure to share it with the right team. Thank you so much!

  • Pros mentioned:
    Weight
    Cons mentioned:
    Software

    Rated 4 out of 5 stars

    Great mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, accurate, high speed mouse Weights for custom mass Plenty of buttons you can program with the app I took one star because the app that works with this mouse does not work with older items like the G105 Keyboard (which I use) so you have to choose because the new app also does not like the old app installed

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Rgb lighting, Weight

    Rated 5 out of 5 stars

    Awesome Mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent weight and very comfortable in hand. Very user friendly to chnage the colors.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! We're glad to hear you're enjoying the Logitech G502 HERO! We put a lot of effort into making sure it's comfortable and customizable for gamers.

  • Pros mentioned:
    Comfort, Weight
    Cons mentioned:
    Software

    Rated 4 out of 5 stars

    Very nice, with a few quirks.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, sensitive mouse with easily programmable extra buttons. Very comfortable in your hand and comes with optional weights for those who prefer it. Limited adjustable RGB. My only issue is to program you have to install to program it. It gets a bit glitchy and forgets your setting occasionally. Also, some games don't register some of the extra buttons.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect. Gets the job done. Looks great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gaming mouse. Comes with weights. This is an amazing mouse at such a great value. If you are looking for a gaming mouse, and not trying to spend $300, this is the one. I don’t need anything better.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re so happy to hear that our product is working well for you. Your review helps us understand what we’re doing right and where we can grow. Thank you for being part of the Logitech community and for taking the time to share your thoughts. Logitech

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gaming mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great mouse! This one was a replacement for the same model that I had for several years when the right mouse button stopped functioning after years of FPS gaming.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      It’s always a pleasure to hear from satisfied users. Thanks for sharing your experience—it helps us keep doing what we love. Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    The Best Gaming Mouse

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my go to mouse for anything I do. The adjustable weight, the dpi button, 4 side buttons that are tactfully placed so they aren’t in the way of your finger. Hands down the best gaming mouse.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's fantastic to hear! We're thrilled that the Logitech G502 HERO has become your go-to mouse. It's wonderful that you appreciate its adjustable weight, DPI button, and the thoughtfully placed side buttons. We're glad it's providing such a perfect gaming experience for you! Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customizable weights on this mouse set it apart form the competition. It is great to be able to determine how weighty the mouse is depending on the DPI profile you choose (or assign). I love all the buttons and the infinite scroll wheel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't go on enough about this mouse, switching back to the world of wires mice after using wireless mics for longer than I'd like to say. This is perfect, dpi controll on the mouse is great for gaming and Photoshop/3d rendering.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for the kind message! We’re happy our product is meeting your needs. Your feedback helps us keep improving. Logitech

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    amazing mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the best mice ive ever had, used to have a razer one but decided to switch to logitech, never been a fan of rgb lights but i do enjoy how only the logo lights up

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your kind words about the G502 HERO! We’re glad to hear the switch from Razer has been rewarding and that the subtle logo lighting perfectly matches your preference. Logitech

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Would buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mouse works great, dpi is good, would recommend and would buy as a gift.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for the encouraging feedback! We’re glad the Logitech G502 HERO SE Wired Gaming Mouse is working well for you. Your support helps us keep innovating. Logitech

  • Rated 5 out of 5 stars

    Clickety click click

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse, plug and play, feels good especially with larger hands

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you so much for sharing your wonderful experience with the Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black . It’s such a joy to hear from happy customers like you! We're thrilled that our product is making a positive impact on your daily routine. We truly appreciate your trust in Logitech! Logitech

  • Rated 5 out of 5 stars

    Best mouse ever?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third time I've bought this mouse over probably a decade, and I've never broken one... I lost one, I gave one away, and then I bought this one. I bought it the third time because it's definitively the best. If it doesn't deserve 5 stars, it deserves 4.999 because sometimes you'll click the thing that messed with how the wheel works or how the DPI works, so maybe a teeny learning curve, but even the software is helpful. Good stuff.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      It’s wonderful to hear that our product is meeting your needs. Your feedback is incredibly valuable and helps us continue to innovate. Thanks for being part of the Logitech community. Logitech

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Comfortable and smooth as butter

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The scroll wheel on previous mouse was giving me a headache so it was time for a new one. This mouse is so comfortable and easy to work with. My only regret is not buying it sooner

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for your review! It’s great to know our product is living up to your expectations. Your support helps us stay focused. Logitech

  • Pros mentioned:
    Comfort, Weight
    Cons mentioned:
    Software

    Rated 4 out of 5 stars

    Pretty good mouse for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortavle for large hands, and has additional weights to customize feel of movements. Software to customize buttons could be a bit more user friendly but is easy enough to figure out.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Rgb lighting

    Rated 5 out of 5 stars

    BEST MOUSE EVER!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best computer mouse ever!!!! Do not hestitate to buy this! Stop looking at that Razer garbage and pick this up. Ever heard of King Arthur and his magical sword Excalibur? This mouse is like that. Weild this much smaller Excalibur to decimate your online foes or do your taxes in such a heroic manner the IRS will know you mean business. Do it all in style with the beautifully minimal RGB effects right in the palm of your hand. Wanna scroll through a long paper? Release the scroll like the mighty kraken, flick the wheel with the might of zeus, and watch that page go by like a million monkeys writing "A Tale of Two Cities." Amazing mouse with amazing durability and features that would make your mother cry tears of absolute joy.

    I would recommend this to a friend