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Customer reviews

Rating 4.7 out of 5 stars with 7610 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers value the overall performance, adjustable weight, and comfortable feel of this mouse. Many appreciate the customizable RGB lighting, reasonable price, and extra buttons. However, some customers feel the size is small and dislike the software. A few customers prefer a wired connection over wireless.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 7,610 reviews
  • Pros mentioned:
    Comfort, Weight

    Rated 4 out of 5 stars

    Very good mouse!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly comfortable and lots of flexible options depending on how heavy you want the mouse to be, or sensitive, or how smoothly the wheel scrolls! The only complaint I can think of is that a lot of the features do have a little bit of a learning curve, but for basic use, this mouse is excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Mouse for Big Hands

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a mouse which fits large hands. This fit the bill. The extra buttons turned out to be great. Well built, highly customizable settings, all around solid mouse. Would recommend.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're thrilled to hear the G502 HERO has been such a great fit for you, both in terms of size and functionality! It's fantastic to know you're enjoying the extra buttons and the level of customization it offers. We appreciate you highlighting its solid build quality and your recommendation. Thanks for being a part of the Logitech G family! Logitech

  • Rated 5 out of 5 stars

    I understand why people love this mouse.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I almost returned this mouse because of the scroll wheel. When I first unboxed the mouse, I thought "Wow, this fits so nicely in the hand." And when I started using the scroll wheel I thought it was broken or permanently free-spinning, which I assume is a gaming feature. Initially, I didn't like the free-spinning at all, and I almost returned the mouse because of the scroll wheel. And then I discovered the switch right below the wheel which locks it into clicky mode. Amazing. I understand why people love this mouse.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      It's genuinely rewarding to hear that the G502 HERO fits so well in your hand – that ergonomic design is something our team puts a lot of effort into. We're Glad You Stayed! Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Nice mouse

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this mouse because I'm planning on building a gaming rig soon, figured might as well start getting smaller stuff to lessen the blow. I've been using this mouse on my crappy laptop and even on the Xbox. This thing is so smooth lots of options to customize colors and i think you can program buttons too, haven't really messed with that. I like the feel of the track wheel and like how with the click of a button it's metered or can spin forever. it also comes with weight you can put into the bottom to change the overall weight of the mouse for personal preference. It is corded so if that's an issue I'd look towards the more expensive option but personally for me this does the job. So far happy with the purchase

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Rgb lighting

    Rated 5 out of 5 stars

    great mouse!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best gaming mouse got updated, and it is even better now. So far this mouse adds in RGB lighting effects, and higher DPI, and keeps all the other great things like the adjustable weight system and spot on comfort! Great mouse!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love the mouse so much, i got a second one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse. I already had the wireless version but i had another pc and wanted the same mouse. Problem is that the wireless can only be binded to one mouse so i got this one on sale. The software to use it isn’t perfect but is functional and can make many profiles for different situations and games. 11 programable buttons including macros. Def worth it.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! We appreciate your support and the time you took to share your thoughts. It’s great to know our product is meeting your needs. Thanks for being a loyal user. Logitech

  • Rated 5 out of 5 stars

    A must

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite mouse. It has a nice thumb rest so your thumb isn’t sliding on your pad. There’s a button near your thumb which activates sniper mode, which allows you to instantly decrease the DPI so that you can hit head shots way easier. The infinite scroll of the will is probably my favorite feature. There’s a button to allow you to make it scroll one line at a time or switch it back to infinite mode. The software allows you to store multiple game profiles so you can easily switch between them. It has a nice braided cord, and you can customize the weights that goes into the bottom of the mouse and put them where you like.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's fantastic to hear the G502 HERO is your favorite mouse! We're thrilled you appreciate the comfortable thumb rest, the helpful sniper mode, and especially the infinite scroll wheel. It's great to know the software's game profiles and the customizable weights are also valuable features for you. Thanks so much for sharing such a detailed and enthusiastic review! Logitech

  • Pros mentioned:
    Comfort, Overall performance, Weight

    Rated 5 out of 5 stars

    My favorite mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is fantastic. It comes with weights, so you can make it heavier or lighter and it's very comfortable. I can't believe it's only $50, at that price this mouse is a steal. It's quality.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    its a good mouse

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a really good mouse, although I dont really make use of the G shift key's, I have found that the mouse has some serious drawbacks when mapping a modifier key to any one of the physical sub shift keys. and by serious drawbacks, I recall a situation where it caused me to immediately begin locking a Concord battleship which was instantaneous, followed by firing off all my ships guns on the test server on EVE... needless to say my mouse lost just as fast as when it started that fight. modifier keys + key has a hit or miss by application/game in terms of working or doing something extra, but ctrl shift and alt mapped on their own will register in the game's keymapping menu. but outside of that, will not or it might be that its being ignored. the 5 custom OMM profiles are cool, and the last profile used will be the one that runs at next plug in, as well as allowing for key switching of profiles, and the 4 speed poll options have a minimal impact to the computer's resources, atleast I seems as if it uses part of its own onboard memory for smoothness and consistency as it transfers across the 3 meter long cord. its extremely durable and relatively rage proof so far as it continues to work just as good as it did brand new, although constantly in out plugging meant the velcro strap wore out quickly but getting a spare razer rubber strap over the connector without damage to either or was relatively easy and the original velcro strap can be used to suspend the wire. theres really only one defect and design flaw. the defect being the MMB has a tendency to trigger either when spinning, or even left in freespin, really really easily, just moving the mouse around will cause this, but spinlock when engaged remedies that. and the G9 button tucked away behind the spinlock button, as least for me in my experience is a very error prone button, either its pressed with or accidently inplace of the locker, or it is such a pain to press and avoid pressing which causes me plenty of trouble in and out of the action i just leave it unmapped.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Best mouse out there

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite mouse on the market, I have 3 and use them daily. I load them up with all the weights as I'm a big guy and do not like super light mice. The comfort is top notch and they have all the buttons I'd want on a mouse

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're thrilled to hear that the Logitech G502 HERO Wired is your favorite mouse on the market! Your positive feedback about its comfort, customization options (especially the weights), and button layout is fantastic. We're committed to providing high-performance gaming peripherals, and your satisfaction is our top priority. Thank you for choosing Logitech! Logitech

  • Pros mentioned:
    Comfort, Overall performance

    Rated 5 out of 5 stars

    Good mouse for gaming

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great no complaints whatsoever. Comfortable in the hand

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re grateful for your feedback and happy to hear the product is working smoothly. Your experience helps us build better tools for everyone. Logitech

  • Rated 5 out of 5 stars

    Super great mouse

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using this mouse for a little over a year and its really convienient and fits in my hand perfectly. I love the adjustable dpi on the fly. Overall: Great

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re so glad you’re enjoying your Logitech product. Your feedback helps us stay on track and continue delivering great experiences. Logitech

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased this mouse to replace the one I was using because its scroll wheel was acting up. This mouse is much more sensitive, and everything works very well and smoothly.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your kind words! We’re delighted the product is performing well for you. Your feedback inspires us to keep pushing forward. Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    My favorite wired mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have several of these for my different systems. Accurate, able to adjust the resolution on the fly, the option to click or freewheel the wheel, and the ability to adjust the weight. Plus, it looks cool. I don't use it for gaming but will use it for Photoshop and video editing. I prefer the wired for 100% dependability--all my wireless have eventually turned jumpy, but not this. The cord is cloth and I can also attach it to my mechanical keyboard--I tape the cord under the keyboard and it only sticks out about 1 foot, so I don't have to fuss with multiple wires.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it very nice product and would recommend ive had it for years now

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      It’s fantastic to hear you’re enjoying Logitech - G502 HERO Wired Optical Gaming Mouse. We truly appreciate you taking the time to share your experience! Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Feels good in the hand and is overall very neat

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this mouse. It comes with weights so you can change how you want it to feel in your hand and comes with toggle buttons on the side that make it faster to navigate the internet, making it feel justified even when I'm using it to work rather than to game.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your amazing review of the Logitech G502 HERO mouse! We're thrilled to hear that you love the feel, customization options, and how it enhances your productivity and gaming experience. Your positive feedback means a lot to us as we continue to provide exceptional products that meet the needs of our customers.

  • Pros mentioned:
    Rgb lighting
    Cons mentioned:
    Software

    Rated 5 out of 5 stars

    Great Mouse With a Nice Feel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is a solid gaming (even work) mouse. At first I didn't like the feel of it and the buttons seemed in the way, but after a few weeks it feels really natural and I can barely use my old mouse now that I like this one so much. I really enjoy the weights they include. It really let's you get that perfect feel. The buttons all feel nice and once you get adjusted feel natural. The rubber side grips are grippy and textured for those extra heated moments. The edges of the "skids" on the bottom are kind of a hair/dust/general grime magnet so be sure to clean them semi-regularly. I really wish the RGB was a little more prominent, it is only on the "G" logo and the DPI display, which are both usually covered by your hand or too small to notice. Just a simple band around the bottom or scroll wheel would be nice. The RGB does look nice, but the software is hit or miss. Sometimes it works, sometimes it doesn't. Do note that the DPI Indicators RGB effect is defaulted to "off" out of the box. If you want it to be continuously on you have to go into the G-Hub software and turn it to "always on". Another thing to note is that this only ships with (I think) 3 pre-loaded DPI settings, when it can store up to 5. Why they don't ship it with 5 settings is beyond me. The only way to add more is to use their G-Hub software. Overall the build quality is good, the cable is a braided "rope" style.It is fairly long which is nice if you have your PC under the desk or have a large case. It does come with an attached cable tie if you need to "shorten" it. It's a solid option that will last you years to come. !!NOTE: I did buy this item on sale for $39.99 USD!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Mice, Ran Into a Problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As of 10/27/2021 I'm using this mice with a Macbook Pro 2012, yes I know it's a bit unconventional. I was using a Razer Deathadder Essential before this, I love the two scroll wheel modes on this mice and it's adjustable DPI. Although I love this new mice I do have to admit I ran into a problem. When trying to use Logitech's G Hub interface my mice was stuck on "connecting" I tried several methods to try and fix the problem. I finally restarted my Mackbook Pro and my mice connected in less than a second. If you are running into issues with your mice I hope this helps.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Very high quality mouse

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is very high quality and has a nice feel to it. The RGB Lighting is very nice and the adjustable DPI is very useful while gaming. Scroll wheel is very easy to use. Very good product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superp

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent produxt worth buying weights included which is insane

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you so much for sharing your wonderful experience with the Logitech - G502 HERO Wired Optical Gaming Mouse. It’s such a joy to hear from happy customers like you! We're thrilled that our product is making a positive impact on your daily routine. We truly appreciate your trust in Logitech! Logitech