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Customer reviews

Rating 4.7 out of 5 stars with 7570 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 371 Showing 7,401-7,420 of 7,570 reviews
  • Rated 5 out of 5 stars

    Great mouse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice mouse. Big upgrade from the original one that came with my computer.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for the kind words! We’re proud to know our product is making a difference. Your feedback keeps us moving forward. Logitech

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Best gaming mouse ever

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed my son to help test out this mouse. He is an avid PC gamer and needed a new mouse to replace his Logitech G500 device. As soon as the G502 was connected, he immediately noticed a difference in responsiveness and usability. He uses the DPI button frequently to look around the various areas on the screen. The mouse syncs easily with his Logitech keyboard. I tried one of his games for a couple of hours one night using the new mouse. The feel of the mouse in my hand was very comfortable. It is larger than other gaming mice I've used in the past. It took a bit to get used to but felt very comfortable within about 10 minutes of game play. The way the mouse/cursor tracks across the screen is very smooth. It's far superior to my non-gaming mouse and even my Mac mouse. This is an impressive gaming accessory and I believe it is priced fairly for the market. I highly recommend this device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for gaming. Very comfy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. It feels very soft and clean in the hand, with a good pad it is amazing. The laser is so good.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! Thanks for the glowing feedback on the G502 HERO SE! We're thrilled it's delivering that premium feel and pinpoint laser precision, designed to elevate your grip, your game, and your entire setup with style and substance. Logitech

  • Rated 1 out of 5 stars

    Left Click broken, same issue as this post

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    https://www.reddit.com/r/G502MasterRace/comments/bc57og/g502_hero_left_button_problem_replaced_already/

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi! Sorry to see you're having hardware issues with your G502 HERO mouse. You have a 2-Year Warranty with your purchase. But if you have any questions, check out the Logitech support page at https://support.logi.com/hc/en-us/articles/360024148914 Hope that helps!

  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Comfy mouse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable mouse. I like very much the button layout, and I also like the fact that you can customize the weight of the mouse so it can feel as light or heavy as you like.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Great mouse!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned this mouse for many years now and it is phenomenal. It isn't to heavy or loud, moves great, easy to connect to programs provided by Logitech, which provides easy customization for the mouse. It is great for someone who is just starting to get into using a computer and straying away from the traditional desktop mouse or office mouse.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're thrilled to hear you're such a long-time fan of the G502 HERO! Logitech

  • Rated 1 out of 5 stars

    Handled the order badly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made the order for and it was cancelled after time waiting for it. They didn’t even consider asking if I wanted the credit to the store or my money back.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi! Sorry to see you encountered order processing issues with your G502 Hero Mouse. If you haven't already, speak with Best Buy about why your order was cancelled and for possible solutions to get you your item.

  • Rated 1 out of 5 stars

    broke after in less than a year

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the right click button started acting up and either missing or double-clicking or getting stuck after less than one year. not worth it

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Amirr, sorry to hear that you are unsatisfied with your G502 Hero SE Wired Gaming Mouse. We are always looking for ways to improve our products, so we appreciate your review. Here are some tips on troubleshooting which prove to be successful. We recommend that you plug the mouse directly into a USB port on the motherboard or a USB port on the computer case while troubleshooting. Please avoid using hubs of any kind, powered or not. This includes hubs that can be found on monitors. Also, turn your mouse over and thoroughly clean any dirt or lint around the sensor lens.
      Try a different USB port on the motherboard or computer case. I hope this information proves to be helpful.


      If you ever have additional feedback or questions regarding Logitech products, feel free to visit https://support.logi.com/hc/en-us Thanks, -Logitech

  • Pros mentioned:
    Overall performance, Weight

    Rated 5 out of 5 stars

    Good sturdy mouse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very high quality feel and the customizable weight is amazing

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Sounds like a great choice! The G502 HERO seems to offer a premium feel and customizable features for a great gaming experience.

  • Pros mentioned:
    Rgb lighting
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Yes!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply yes, everything that this offers and functions makes this an easy recommendation. Going past that we need to dive straight into what you get and how it works. In the box it's pretty straight forward, the mouse, some pieces of metal to put in the mouse. Past that we move into performance and this is where it shines. Convenient with its braided cable designed for durability and a tie for easy transportation. You will simply love the way this mouse glides on everything. Imagine having a perfect working mouse with percesion when your at your desk or in your bed. I also enjoyed the RGB lighting that changes colors based off my preference during it all. I love it and I hope my review has helped you in your purchases decision.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apparently there are multiple versions of this mouse and I bought the bad one. I hated this mouse and felt awful and heavy and clunky.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, I am sorry to hear you purchases the wrong version. Thank you for this review, we appreciate the feedback.

  • Rated 1 out of 5 stars

    Wire began shorting itself making the mouse useles

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mouse wire began acting up and shorting the mose, it's no longer working after 8 months

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Jmanz. We're sorry to hear about your experience with the G502 mouse. I would recommend reaching out to Logitech support at https://support.logi.com/hc/en-us since you are within the 2-year warranty. We appreciate the feedback and will be taking this into consideration. Thank you. - Logitech

  • Pros mentioned:
    Rgb lighting

    Rated 4 out of 5 stars

    Nice mouse!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best feeling mouse once it's set up correctly. The wheel lock feels too much like it should be somewhere else because of the buttons below it. Thankfully software is available to make changes to functions of the extra buttons since they felt made too many unnecessary changes to sensitivity settings. Adjustable weights are great for increasing precision or decreasing fatigue and they are easy to change. Other than the small amount of RGB, it looks like it came from outer space and ready to command a fleet to another universe. Great deal for functionality and style.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mouse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've gotten multiples of these g502 models over the years. Always dependable and great functionality.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for sharing your thoughts on the Logitech - G502 HERO SE Wired Optical Gaming Mouse. We're pleased to know it's working well for you. Your support is greatly appreciated. Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great mouse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good mouse with no latency, very high DPI limit, and adjustable weight make it the best gaming mouse I've used yet.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Lightweight, Quick response, easy in hand

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So on the surface, this just looks like a fancy corded mouse. Well... it is, and that is the point. Numerous extra buttons, to customize the functionality. And the first time I have seen this in a mouse, the ability to ADD custom weights to the mouse (like what they do with Golf DRIVER technology). You can truely customize this to you, and your preferences both physically and digitally. Long re-inforced cord, blue and black... slick looking. Optical relay, that is extremely sensitive (Which is good for gaming). Good option for those that want the reliability and performance advantage of a WIRED mouse.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not the same build quality as the Original

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    side keys stopped working a week after i bought it couldnt return it because of all this Rona crap going on

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, we are sorry to hear that the G502 HERO SE mouse did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. The G502 HERO SE mouse comes with a 2 year warranty. Please reach out to us on our Logitech support website so we can help out. Hope you have a great day!
      https://support.logi.com/hc/en-us/articles/360024148914

  • Rated 1 out of 5 stars

    Poor qUality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this for less than 5 min before I started experiencing double clicking issues also grub wont work

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, we are sorry to hear that the G502 HERO did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. The G502 HERO comes with a 2 - year warranty. Please reach out to us on our Logitech support website so we can help out. Hope you have a great day!

  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have gone through two of these since August. Terrible product. The second one is dying.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, I am so sorry to hear the mouse is dying on you. That is definitely not normal. Luckily, this mouse comes with a 2 year warranty, so we can get that replaced for you. Simply just visit the support page for this item on the Logitech site in order to file a warranty claim. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best mouse I’ve used!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far my favorite mouse I’ve ever used. I’ve got medium to big hands and this mouse works perfect for me.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're thrilled to hear the Logitech G502 HERO Wired is your favorite mouse yet! It's fantastic that it's such a perfect fit for your hand size. Thank you for sharing your positive experience! Logitech