Customer Ratings & Reviews
- Model:
- 910-005728
- |
- SKU:
- 11391138
Customer reviews
Rating 4.7 out of 5 stars with 7570 reviews
(7,570 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Rated 1 out of 5 stars
Just don't do it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a profound love of Logitech products. I own 3 G513 Blue keyboards, MX Master 2x cordless mouse, 4K, and 1080 Web Cams—all excellent products. This mouse developed the dreaded "double-click," rendering the mouse nearly useless. Worse than the double-click is the dropping of the mouse click while trying to drag something. Maddening. I bought this mouse in 2019, and I use the mouse for day-to-day work, graphics design, and video editing. I'm not a gamer. It took until now to develop the click issue. It is out of warranty by a lot, but I will NOT be replacing it with a Logitech mouse.
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's disappointing and we regret to hear that the product did not meet your expectations. Your feedback is important to us, and we'll make sure to share it with the right team.
Rated 1 out of 5 stars
This is a shame....I loved my old g502
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I genuinely like this mouse. My issue is with the components inside. I RMA'd this mouse because the right click did not function properly due to the cheap Omeron switched inside. This is a known issue. I got a replacement from Logitech except this new one has the same issue. I have the same exact issue with the new replacement 6 months latter. I Love the design and the weight of the mouse it feels amazing and loved it's performance. But having to replace this mouse every six months ? This is a pure shame. There is no fix this and This is a known well documented issue online. Many have gone a far a voiding the warrenty and replaced the switches with better ones.
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Jacob. Thank you for taking the time to write your review of the G502 HERO mouse. I'm sorry to hear that you're not happy with your new G502 due to the switches failing. As you know, the warranty covers the failed switches and I hope the RMA process wasn't too cumbersome for you. Again, I'm sorry you're experiencing these issues.
-Charlton at Logitech
Rated 3 out of 5 stars
Scroll wheel is awesome before it breaks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scroll wheel broke within the first week and now it freewheels like fidget spinner. Useless.
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friend- Cons mentioned:Software
Rated 1 out of 5 stars
G Hub is trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the basic mouse. It works nicely. I downloaded the G Hub so I could use the programable featuers. Well that rendered the mouse useless, as it wouldn't connect to it's own sofware.
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friend - Pros mentioned:Comfort
Rated 3 out of 5 stars
Unintuitive gaming setup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once you get it running, it’s very comfortable to use. Getting games to recognize all the input buttons by turning on on-board mode in the first place is not intuitive.
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friend Rated 1 out of 5 stars
DON'T BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was ok at first, but clicking and dragging is nearly impossible. When trouble shooting I found that Logitech Support acknowledges this issue but has no solution, updating firmware does nothing. It's impossible to click and drag browser windows, etc, no idea how this passed user testing, absolutely awful piece of hardware.
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi there! We're sorry to hear your Logitech G502 Hero didn't work flawlessly. We understand your frustration, especially considering the price point and expectation of a smooth gaming experience. In order to help you effectively, please provide your information to our support team via email at socialcare@logitech.com with your
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- Email Address:
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- Product Name:
- Brief description of issue:
Rated 1 out of 5 stars
money down the drain
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.after two months of use the mouse died. even razer lived a year. a bad purchase, not recommended. the mouse just turned off and stopped working, attempts to connect to other PCs did not lead to anything. not recommended.
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .We understand your disappointment with the short lifespan of your G502 HERO Wired mouse. We apologize for the inconvenience and the failure of the product after only two months of use. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
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- Email Address:
- Country:
- Product Name:
- Brief description of issue:
Rated 5 out of 5 stars
G502 master race!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant go wrong with the g502, always a reliable mouse. Bought the wireless and keeping this incase it breaks
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friendRated 1 out of 5 stars
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this mouse until the right click started to not function after about 6 months. It won't stay activated while I'm holding it down, which has caused me to die too many times in COD. I have been trying to file a warranty claim on the Logitech website but after making an account, registering my product, and going through various hoops, the support ticket page didn't load. Probably not worth fixing this piece of garbage anyway. I've looked it up and realized this a common issue with this product but Logitech obviously doesn't care; they will continue to sell it. Save your money and avoid this product.
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Byleth666,
Thank you for your feedback. Sorry for the inconvenience and the issues you're having with your device. For further assistance, please contact Logitech Support on the website. LaShonda from Logitech
Rated 1 out of 5 stars
Buttons failed on replacement mouse too
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I see by most other reviews that people love this mouse. I really wanted to love this mouse but button failures on the original mouse and the replacement mouse have ruined it for me. The left mouse button fails after just a few months causing no-click, click releasing during a drag, and multi-click, sometimes as many as 5 or more clicks at a time. Thankfully I only paid $25 for this mouse and now I know why it was discounted so heavily. I'll go through the warranty process again but this is just disappointing. I'm looking for a new mouse now.
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Jeff, Truly sorry to hear about the left button issues you're having with the G502 HERO Gaming Mouse. The G502 is Logitech's best selling mouse of all time and enjoyed by millions since it's inception. Hopefully third time will be the charm. We appreciate the feedback and hope that all goes well. Thank you for choosing Logitech. - Richard from Logitech
Rated 1 out of 5 stars
Not reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this mouse for design and the fact I have loved Logitech products for years. I decided to upgrade from my older logitech gaming mouse which has worked great for 10 years. The left button gave out after on 3 months becoming unresponsive most the time. Love the design and feel but this was a total waste of money and wouldn't recommend this to anyone. This isn't a fluke I purchased one at the same time for my gf and hers gave out about a week before mine.
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about both yours and your girlfriends mouse! This mouse does come with a 2 year warranty through Logitech so we can get them replaced for you! Here is the link to file a warranty claim: https://support.logi.com/hc/en-us/articles/360024914754-Warranty-G502-HERO. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Rated 1 out of 5 stars
Common double click issue, cannot recommend.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mouse developed the very common double clicking issue. Logitech products have taken a nose dive in quality in recent years. Did I also mention they reduced the warranty time from three years down to two years? The will not stand behind their cheap hardware. For these reasons I can no longer recommend Logitech products. There are better alternatives out there at similar price points.
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendRated 5 out of 5 stars
super duper!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.awesome!!!!! so far we'll see what the future has in
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friendRated 1 out of 5 stars
HATE HATE HATE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I actually hate this mouse. my thumb ALWAYS hits the back button at the worst possible time. The sensitivity of the buttons is a HUGE negative. And theres no way to adjust it. You look at the buttons, at they will randomly click. The on the fly dpi settings is also incredibly annoying. Overall, this is the worst mouse I have ever used, and I have been using mice for 30 years.
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello ducky, we are sorry to hear that the G502 HERO mouse did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. If you have our G-hub software, you'll be able to edit different profiles and edit what each button does on the mouse. We recommend doing this so you don't have the issues that are stated on your review. We are so grateful for you honest feedback. I'll attach a FAQ also at the end of this message. Thanks for being part of the Logitech family, have a great day. -Ricky | Logitech G.  https://support.logi.com/hc/en-us/articles/360025330853--FAQ-G502-HERO-Gaming-Mouse
Rated 5 out of 5 stars
Perfect for gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for kids! My son loves this for gaming. Works well
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friendRated 1 out of 5 stars
Not A Spectacular Mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse starts double clicking after about 4 months of use at around 8 months of use it starts to become unbearable I will press mouse 1 or mouse 2 and it will click a second time, very annoying, if I hold down the mouse button it will click again and stop the holding down its very very frustrating I cant take screenshots or drag files. this video says it all https://youtu.be/OZyEKOpd4ec
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Specex1,
Thank you for your feedback. Sorry you are having issues with your mouse. Be sure to download the software for you device to make sure it's up to date. Logitech G HUB software lets you customize Logitech G gaming mice, keyboards, headsets, speakers, and other devices. If you need further assistance, please contact Logitech Support on the website. LaShonda from Logitech
Rated 1 out of 5 stars
A decent mouse if not as fragile as tissue paper.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been annoyed by mouses before, but I've never had one just refuse to function properly out of the blue with no hint of prior issue. Considering this is the first time I paid a bit more to get a 'better' mouse, I'll never be doing that again. The wheel has completely bit the dust somehow, after a few months of mild use, rendering the entire purpose of the thing moot.
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello BigMcLargehuge,
Thank you for choosing Logitech. I am sorry that you have experienced an issue with the scroll wheel on your G502 HERO Wired Optical Gaming Mouse; I would like to help. I have attached a link to the G502's "Getting Started" page where you will find product guides, software downloads and further support. If you have not already done so, I recommend downloading the Logitech "G-Hub" software for customizations. This mouse has a Hyper-Fast scroll wheel. The button below the wheel toggles between the two modes. Please check the setting for the scroll wheel on the mouse and within the G-Hub software if you have not already done so. The 2-Year Limited Hardware Warranty. Please visit the Logitech website for further support. I hope you will enjoy your G502 HERO Wired Optical mouse.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360024148914
Rated 1 out of 5 stars
Right and left click
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse lasts good for about a few months but after that is when it goes bad. after those few months, the mouse's left click will start to act up like not being able to hold. then the same thing will happen to the right. I wouldn't buy this mouse
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey there Neon, I'm very sorry to hear that your right and left click have been having some issues. I would recommend trying to blow the inside of the mouse out with a can of compressed air, as dust and dirt build up on the switches can cause this problem. If that doesn't fix it, please contact us via our support site for assistance and warranty information. -Weston from Logitech
Rated 4 out of 5 stars
Solid mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid mouse but attached wgts don't make a difference
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friendRated 3 out of 5 stars
Gaming Mous
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recieved it earlier. Programming buttons was a little difficult. Most buttons cam only be programmed as keyboard buttons. Having the extra buttons does make some gaming easier, so I would recommend this product to otber gamers who are looking for easier game play.
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friend

